Brook Russell
Lincoln Service Concierge
Courtesy Ford Lincoln
684 Wharncliffe Rd S
London, ON N6J 1N4
Industry Experience
6 yrs, 11 mos
Languages Spoken
English
72 Reviews
Write a Review72 Reviews of Brook Russell
May 02, 2024
Good, friendly, reliable service. Excellent selection of vehicles. Peter went above and beyond to make sure I am happy with my new car. Excellent selection of vehicles. Peter went above and beyond to make sure I am happy with my new car. More
Other Employees Tagged: Peter Rousom
February 29, 2024
Service is next to none. They always get the job my truck fixed and quickly. They always get the job my truck fixed and quickly. More
Other Employees Tagged: Luis Frada, Alex Tapia
January 16, 2024
This has been my third vehicle with this dealership. All of my experiences in the different departments have been friendly and professional. Something I admire nowadays. Dee the salesman is very frien All of my experiences in the different departments have been friendly and professional. Something I admire nowadays. Dee the salesman is very friendly & personable. He definitely cares about his clients and seems genuinely interested in a long term relationship not just the sale of vehicles. I felt well taken care of. He has also assisted family members as well. I appreciate how he has your best interests in mind. I would highly recommend him! The few times I've visited the service department, the issues were handled flawlessly. I would not hesitate to recommend this dealership. The atmosphere is positive and all the people seem to enjoy what they do! Refreshing!! More
Other Employees Tagged: Brandon Flonders, Dee Menon, Aaron Paul , AK Abushammala, Adel Al-Rayes, Charles
December 01, 2023
Love him! ! I even put him on my google review. I live little far from Courtesy’s but it’s worth it to buy your ford vehicle there ! I even put him on my google review. I live little far from Courtesy’s but it’s worth it to buy your ford vehicle there More
Other Employees Tagged: Brandon Flonders, Alex Tapia, Shane Moss, George Anderson, David Gibbs, Matt Patterson, Jill Head , AK Abushammala, Brittany Furman
September 01, 2023
Dee was amazing in helping me get me into my new Lincoln Corsair. Made it a very enjoyable experience, as buying a car should be. Corsair. Made it a very enjoyable experience, as buying a car should be. More
Other Employees Tagged: Dee Menon, Greg Perrott, Jill Head
July 19, 2023
The Lincoln salesman Dee Menon was very professional and knowledgeable and helpful taking the time to show all the new features knowledgeable and helpful taking the time to show all the new features More
Other Employees Tagged: Shane Moss, Steve Connor , Dee Menon
June 21, 2023
We have been dealing with Courtesy Ford/Lincoln since October 2009 and this was our seventh vehicle purchased there. The sales, support and maintenance staff have always been extremely helpful, accommoda October 2009 and this was our seventh vehicle purchased there. The sales, support and maintenance staff have always been extremely helpful, accommodating and dealt with any issues we have had, professionally and courteously. Thank you to Bryan Williams for working with us to meet our needs and finding just the right vehicle. More
Other Employees Tagged: Bryan Williams, George Anderson, Steve Connor , Kyle Cornet
May 31, 2023
Great dealership, very friendly people. Luis was very informative, pays great attention to detail on your needs and wants. Overall 5 star service. Luis was very informative, pays great attention to detail on your needs and wants. Overall 5 star service. More
Other Employees Tagged: Luis Frada, Alex Tapia, Greg Perrott , Adel Al-Rayes
May 31, 2023
Courtesy Ford always has what we are looking for and always treats us with the utmost respect. We don’t live in London but even if our town had a Ford dealership I would still travel to Courtesy Ford. N always treats us with the utmost respect. We don’t live in London but even if our town had a Ford dealership I would still travel to Courtesy Ford. Now onto Bryan Williams, there is a guy that always is extremely thorough and professional. He listened to our needs and exceeded our expectations every single time. This is now our 3rd truck from Bryan and he has always been very knowledgeable about the truck we are getting. Even after receiving our vehicles he will still keep in touch to see if everything is going smoothly with the transition of trucks or the SUV. We are very fortunate to know Bryan is always a call or text away if we need anything. Thanks so much Bryan. More
Other Employees Tagged: Bryan Williams, Greg Perrott , Brittany Furman
February 08, 2023
Courtesy Ford in London is an amazing dealership. This is our second Lincoln aviator that we have purchased there and were thrilled with our experience both times. We had an amazing interaction wi This is our second Lincoln aviator that we have purchased there and were thrilled with our experience both times. We had an amazing interaction with Charles Gardiner for our financing, he went above and beyond on both our deals and we loved dealing with him! Also with Bryan Williams our Sales Manager who sold us both vehicles, he too went above and beyond to make our purchase and interaction go smoothly and we loved dealing with him on both vehicles too! A 10 out of 10 Perfect score for Charles and Bryan and courtesy Ford in London Ontario!! We will be buying all future vehicles with these gentleman and Courtesy Ford! So happy with our experience from start to Finish! More
Other Employees Tagged: Brandon Flonders, Bryan Williams, Steve Connor , Charles Gardiner