Brooke Franich

Misdiagnosed Repair - $1,319 Later, Same Problem Persists I brought my 2020 Ford Raptor to Titus Will Ford on 7/7/25 with engine shaking, acceleration lag, and a blinking check engine light. They Persists I brought my 2020 Ford Raptor to Titus Will Ford on 7/7/25 with engine shaking, acceleration lag, and a blinking check engine light. They diagnosed it as faulty spark plugs and charged me $1,319.40 for the repair, assuring me it would fix the problem. Immediately after pickup, the exact same symptoms returned. I returned multiple times with video evidence of the continuing issues. Service Manager Justin admitted the spark plugs “could be part of the problem” but “didn’t know” if they would fix it - essentially admitting they charged me for guesswork, not a proper diagnosis. Despite promises from their service advisor that they would “work with me” on a refund, Justin refused any resolution when I requested my money back for the failed repair. I paid $1,319.40 for a repair that didn’t work, and they won’t stand behind their service. I cannot recommend this dealership. Find somewhere that will properly diagnose your vehicle before charging you thousands of dollars. More

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I have always been very pleased with the service received at Titus Will Ford. They are the best! Thanks to all the staff there. at Titus Will Ford. They are the best! Thanks to all the staff there. More

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Without question, the absolute worst experience with a parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they di parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they didn't. Had to order the parts and then was never notified they arrived (I had to call them). I made another appointment to actually have work done (so I thought) only to be told when i arrived on time/date agreed upon, that it would be 2-3 weeks and I needed to leave my vehicle (my only source of transportation). Why did I make the appointment then? Why even have an appointment system if you aren't going to honor it? Oh, I almost forgot, the up charging for parts and labor is a disgrace. %325 up charge on an OEM part and an estimated 20 hours of labor on a 2-3 hour job. What a joke. Zero stars should be an option for Titus-Will of Tacoma. More

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Great people, hard working and honest! Could not be happier with the people I have dealt with when bringing my vehicle in for service! Beautiful waiting room and all, but the people behind Could not be happier with the people I have dealt with when bringing my vehicle in for service! Beautiful waiting room and all, but the people behind the service desks make it worth coming into Titus Will. Can’t go wrong with whoever you’re given or choose to work with in service or Quicklane! More

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Amazing car buying experience Rick and the crew took great care of my family and I. They worked hard to find the truck we wanted in the color we highly desired. They also worked we Rick and the crew took great care of my family and I. They worked hard to find the truck we wanted in the color we highly desired. They also worked well with us on pricing and compensation for our trade. They went above and beyond to make us happy customers! I highly recommend Rick and the Titus-Will team! Best car buying experience ever! More

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Multiple levels of excellence! Titus Will exceeded my expectations..From the initial contact on the internet by Kevin Rude to the very last portion if sales and upcoming service, ev Titus Will exceeded my expectations..From the initial contact on the internet by Kevin Rude to the very last portion if sales and upcoming service, everything has been handled patiently and professionally. I highly recommend Titus Will Ford. More

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Buy from Paul and Titus Will Working with Paul and his team has been the best car buying experience I have ever had. ( I have had 25 card) I told Paul what I was looking for and Working with Paul and his team has been the best car buying experience I have ever had. ( I have had 25 card) I told Paul what I was looking for and he took right to the used truck I bought. From the test drive to the driving away with my truck I was treated with excellence in every way. To sum it up, They say what they will do, then do it. Thanks Paul! More

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