

24 Reviews
Write a Review24 Reviews of Brooke Lewis
September 17, 2025
I went to this location for a scheduled oil change and tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initia tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initial quoted time had passed, did the service associate bother to provide me with an update. Additionally, just by tracking the service status of my car during the time I was waiting, I saw that service for my car had not even been STARTED for an ENTIRE HOUR if not more. Why do you schedule so many people back to back and then can’t even be upfront and honest that they won’t be able to start service for your car right away. After being fed up waiting for HOURS, I then went out to the service associate myself to ask him how much longer it would be? Before the Owings mills location closed, I went there for years and worked with Brooke, who is amazing! When Owings Mills first closed, I came to this center while Brooke was still in and my experience went smoothly. This is my second and last time coming to this location. The customer service is non-existent and prior to and during your visit you’ll be bombared with sales calls and texts to try to get you to trade in your car, no thanks. I won’t be back. More
Other Employees Tagged: James Valentine
September 14, 2025
Purchased my last three vehicles from security Nissan work with me very well, although my credit was fair work with me very well, although my credit was fair More
Other Employees Tagged: John Madden, Ernest Biggs, Nathalee Miales, Mike Leary, William James, James Valentine, Jenese Carthens , The lady at the Service Department inside the waiting room very sweet and personable
September 10, 2025
They took good care of me and my car when I got my oil change they are very prompt and professional change they are very prompt and professional More
Other Employees Tagged: John Madden, Ernest Biggs, Nathalee Miales, Mike Leary, William James, James Valentine, Jenese Carthens, Schuyler Butler
September 09, 2025
This dealership is the best the staff is wonderful very helpful and always there to lend the helping hand kudos to John Madden kudos to Kim kudos to William and all the rest of the staff thank you thank yo helpful and always there to lend the helping hand kudos to John Madden kudos to Kim kudos to William and all the rest of the staff thank you thank you thank you More
Other Employees Tagged: John Madden, Ernest Biggs, Nathalee Miales, Mike Leary, William James, James Valentine, Jenese Carthens, Schuyler Butler
September 08, 2025
Very Well organized setting. While waiting for service employees were nice and professional. Tremendous customer service skills. Would definitely recommend to family and friends. While waiting for service employees were nice and professional. Tremendous customer service skills. Would definitely recommend to family and friends. Short visit but very pleased. Thank you for your service.. More
Other Employees Tagged: John Madden, Ernest Biggs
September 08, 2025
Throughout the years antwerpen has been fair and professional and the service has been A-1 professional and the service has been A-1 More
Other Employees Tagged: John Madden, Rodney Megginson, Ernest Biggs, Mike Leary, William James, James Valentine, Jenese Carthens
September 08, 2025
Loved the service thank you so much I really appreciate the service to my car the service to my car More
Other Employees Tagged: John Madden, Ernest Biggs, Nathalee Miales, Mike Leary, William James, James Valentine, Jenese Carthens, Schuyler Butler
September 05, 2025
Great service reps. Always ready 2 help Customer is well treated and have privacy when spreaking. Always ready 2 help Customer is well treated and have privacy when spreaking. More
Other Employees Tagged: John Madden, Mike Leary, William James, James Valentine, Jenese Carthens
September 03, 2025
Generous wonderful kind helpful caring nice respectful cheerful helpful happy honest truthful strong dear delightful cheerful helpful happy honest truthful strong dear delightful More
Other Employees Tagged: Mike Leary, William James, James Valentine, Jenese Carthens
