Brooke Lewis

Time sufficient and courteous for letting you know what type of service that you need for your vehicle. type of service that you need for your vehicle. More

by BROOKSROSE725 Verified Customer Verified Customer

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I went to this location for a scheduled oil change and tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initia tire rotation. The service associate said that it would only be about 1 and a half to two hours. I was there for 3 HOURS. At no point once the initial quoted time had passed, did the service associate bother to provide me with an update. Additionally, just by tracking the service status of my car during the time I was waiting, I saw that service for my car had not even been STARTED for an ENTIRE HOUR if not more. Why do you schedule so many people back to back and then can’t even be upfront and honest that they won’t be able to start service for your car right away. After being fed up waiting for HOURS, I then went out to the service associate myself to ask him how much longer it would be? Before the Owings mills location closed, I went there for years and worked with Brooke, who is amazing! When Owings Mills first closed, I came to this center while Brooke was still in and my experience went smoothly. This is my second and last time coming to this location. The customer service is non-existent and prior to and during your visit you’ll be bombared with sales calls and texts to try to get you to trade in your car, no thanks. I won’t be back. More

by NICKOLE.GAMBRILL Verified Customer Verified Customer

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Purchased my last three vehicles from security Nissan work with me very well, although my credit was fair work with me very well, although my credit was fair More

by DERAY3626 Verified Customer Verified Customer

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They took good care of me and my car when I got my oil change they are very prompt and professional change they are very prompt and professional More

by Betty 's car it kicks Verified Customer Verified Customer

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This dealership is the best the staff is wonderful very helpful and always there to lend the helping hand kudos to John Madden kudos to Kim kudos to William and all the rest of the staff thank you thank yo helpful and always there to lend the helping hand kudos to John Madden kudos to Kim kudos to William and all the rest of the staff thank you thank you thank you More

by PAMELAINGRAM5 Verified Customer Verified Customer

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Very Well organized setting. While waiting for service employees were nice and professional. Tremendous customer service skills. Would definitely recommend to family and friends. While waiting for service employees were nice and professional. Tremendous customer service skills. Would definitely recommend to family and friends. Short visit but very pleased. Thank you for your service.. More

by GORDONC45 Verified Customer Verified Customer

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Throughout the years antwerpen has been fair and professional and the service has been A-1 professional and the service has been A-1 More

by GSGARR2 Verified Customer Verified Customer

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Loved the service thank you so much I really appreciate the service to my car the service to my car More

by Sharondah1 Verified Customer Verified Customer

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Great service reps. Always ready 2 help Customer is well treated and have privacy when spreaking. Always ready 2 help Customer is well treated and have privacy when spreaking. More

by SACKEY562 Verified Customer Verified Customer

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Generous wonderful kind helpful caring nice respectful cheerful helpful happy honest truthful strong dear delightful cheerful helpful happy honest truthful strong dear delightful More

by ROBI123.RL64 Verified Customer Verified Customer

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