Bruce Johnston

The Ram 2500 is the second vehicle I have purchased from the dealership. As long as the experience and the personnel remains the same, I will continue as a loyal customer. the dealership. As long as the experience and the personnel remains the same, I will continue as a loyal customer. More

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For the record, this the first time I post a negative review on any business. I buy several vehicles a year thru different dealerships for personal use as I do for our fleets for different businesses I review on any business. I buy several vehicles a year thru different dealerships for personal use as I do for our fleets for different businesses I own and operate. But today, I just could not stay quite as I drive over 300 miles back to Odessa, Texas from Huffines Chrysler dealership in Lewisville, Texas. I am very disappointed with the Huffines Family Team at this dealership. It may not seem it's up to Mr. Bruce Johnston, or Mr. Marchiondo personally, but it's complete management, the team that represents the Huffines Family. “Mr. Huffines believed that when he helped someone buy a vehicle, he had made a friend for life. These values have been passed from father to son to grandson. Even though Denton and Collin County have grown up since 1924, we are still the dealerships where you will experience small town friendliness and a commitment to exceeding our customer's expectations.” They started with a one car dealership and have been very successful. I admire that. Now I can’t believe any of this posted on their website when they staff this dealership with the opposite position and beliefs. As a business owner myself I rely on my staff to treat our customer with respect, honesty, and honor as if it is me making the deal. They are a representation of me and my family. If my sales team or project managers agree to and or express any service or product that has my name on it, We deliver. Even at a loss. It is my name on it, I guess that still something in west Texas. Now Lewisville or Dallas in general I don't know, but your team definitely does not represent that. I believe that management has deceived and deprived a talented young salesman that has been working this deal for over a month from making his sale after his hard work and due diligence to bring in a customer like myself, to purchase a pick up. Not only using your sales person as a tool to deceive Huffines’ customer, and change the “rules” as they best see fit. Not thinking, nor considering the customers’ time and future potential as keeping him as a customer, as “ Mr. Huffines believed that when he helped someone buy a vehicle, he had made a friend for life. “ I guess that belief definitely stopped within family, and did not get taught to staff. That may make it the Huffines’ fault. I do not know. I feel sorry for this management team, I did forget to add this little piece to my disappointment in your dealership as I am still driving to west Texas, where I drove from today to your dealership, but apperantly this means nothing to you. But not only does the wind take Huffines’ word, but even the ink on your paper runs as well. As it seems I cannot post photos here of the signed documents for this deal. From what I understand, if you look at the date, for one. I show up in person today and was the first person ready to buy the vehicle, no other customer had physically seen the vehicle in person. I was told by Bruce, sales manager, that the vehicle was sold earlier that day by a customer that was not physically on site, nor even from the state of Texas. After the fact that on the 18th of this month I was told that such vehicle would only be sold under their own rule of First come first served signed by Mr. Marchiondo with ink on paper. Now excuse me as I may sound like an ignorant customer as I drive back from this very disappointing experience, but this has never happened to me in the past where not only a managers word not signature mean a darn. Any how; I suspect that vehicle was already promised to such person, and used that vehicle to mislead not only they own sales personnel, but their customers as well. I request an answer, not an apology. I do have one last question for all of your team. What is your time worth? Time for me is the only asset that never recoups once it is spent, it’s priceless. So I decided to save mine and yours once I left, but have plenty of time on this 320 mile drive back to west Texas to write this while you shrug it off and laugh at your customers and completely waste their time with your deception. I am sorry to not even see an excellent example of a sales person listed on their profile, Mr. Deven Wilson. He put this deal together and it took him over a month to do just for his team to let him down and disappoint his customer. What a shame. Mario More

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Both Hamed and Racheal did traffic job both of them have extensive knowledge, and are very prompt and very courteous. Both of them did a great job helping me with the tech and answering my questions. I woul extensive knowledge, and are very prompt and very courteous. Both of them did a great job helping me with the tech and answering my questions. I would recommend both of them to anyone looking for a vehicle. More

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This will be my 3rd purchase with the Huffines Team. Time and time again Vincenzo and Surya go above and beyond the call of duty to make the customer experience the best in the business. It just confirms why and time again Vincenzo and Surya go above and beyond the call of duty to make the customer experience the best in the business. It just confirms why I will be a life long customer for not only sales but service of my vehicles. Thanks again! 2018 Dodge Challenger Scat Pack 2019 Ram 1500 Laramie 2020 Ram 1500 Laramie More

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Professional courtesy and service. The experience was pleasant and we will be return customers next time we are in the market for a new car. pleasant and we will be return customers next time we are in the market for a new car. More

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Shopped the other dealerships before I bought here. The candidness, honesty and patience assisting myself was beyond reproach. Highly recommend buying your next vehicle from Zach and Huffines! candidness, honesty and patience assisting myself was beyond reproach. Highly recommend buying your next vehicle from Zach and Huffines! More

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best car buying experience ever from the first contact with Zack Victory to the signing of the contract with the finance dept, it was the easiest and friendliest experience my husban from the first contact with Zack Victory to the signing of the contract with the finance dept, it was the easiest and friendliest experience my husband and I have ever had with purchasing a vehicle. It was actually FUN!!!! Thanks to Zack and everyone at Huffines Jeep in Lewisville More

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Friendly and ready to make it happen! Zack was great and follow up was excellent!This is my 6th or 7th time buying from Huffines! follow up was excellent!This is my 6th or 7th time buying from Huffines! More

by bill@eastonworld.com Verified Customer Verified Customer

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Everything went fast and Smooth. Everyone was friendly. It was like I knew the guy for years. i love my new challenger. Worth the 1 and half hour drive to get it It was like I knew the guy for years. i love my new challenger. Worth the 1 and half hour drive to get it More

by telliott0311 Verified Customer Verified Customer

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Excellent customer service and experience This is my second purchase from Huffines in Lewisville. Zackary Victory helped throughout the process of deciding on the new 2020 Ram Laramie. The fin This is my second purchase from Huffines in Lewisville. Zackary Victory helped throughout the process of deciding on the new 2020 Ram Laramie. The finance manager, Bill Brand, also very helpful and offered excellent customer service to make sure I was happy with the final sale price and financing. The team also included Bruce Johnson and Bill Matson who were helpful in getting right price and remember me from the last car purchase. At this Huffines dealership, you are not just someone to make a sale to, but also feel they truly do care. I highly recommend Huffines for Jeep and Ram purchases and service. I have always appreciated their respect, attention to detail, and customer service. More

by Kronborg Verified Customer Verified Customer

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