Bruce Jones

tyler was great! extremely helpful and personable, he made my experience very enjoyable. collin who detailed my car was also great! extremely helpful and personable, he made my experience very enjoyable. collin who detailed my car was also great! More

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Everyone was so nice and personable. So nice to not be hounded and we were treated with respect. Such a great experience So nice to not be hounded and we were treated with respect. Such a great experience More

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I needed to purchase a new vehicle after my old one finally drove it's last mile, sadly in todays market it's the worst time to purchase anything. I can say that the whole team at VW of Crystal Lake di finally drove it's last mile, sadly in todays market it's the worst time to purchase anything. I can say that the whole team at VW of Crystal Lake did an amazing job trying to make this process as easy as possible. Bruce our salesman was excellent, showing me options and other models so I could confirm my choice. I was not pressured into anything and was given time to make my choice, it was the first purchase were after it was all completed I felt 100% satisfied. More

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Great Experience. Everyone was very helpful and answered all my questions. Process was easy and efficient. Highly recommend a Volkswagen love my new car! Everyone was very helpful and answered all my questions. Process was easy and efficient. Highly recommend a Volkswagen love my new car! More

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Bruce is a knowledgeable and personable man! He made the process of purchasing a new car easy and worked hard ensure we had all of our questions and concerns taken care of. I would highly recom He made the process of purchasing a new car easy and worked hard ensure we had all of our questions and concerns taken care of. I would highly recommend seeing Bruce and his dog Sable over at Crystal Lake VW. You won’t be disappointed! Thanks again, Bruce! More

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Bruce Jones provided excellent service and was very knowledgeable about all of the vehicles. Would highly recommend him and their dealership as a whole. knowledgeable about all of the vehicles. Would highly recommend him and their dealership as a whole. More

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Got in, got out and got exactly what I needed. I’m a little over two months in with my new Tiguan and I’m very satisfied with my purchase. Bruce had all the answers to my questions and made my first c little over two months in with my new Tiguan and I’m very satisfied with my purchase. Bruce had all the answers to my questions and made my first car purchase experience smooth and without stress! I will definitely recommend Volkswagen CL and Bruce to my friends. More

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When starting the purchasing process Bruce was friendly and helpful. However, after we purchased the car he was extremely rude and difficult to work with. Our car was supposed to come with Monster mats whi and helpful. However, after we purchased the car he was extremely rude and difficult to work with. Our car was supposed to come with Monster mats which he assured would be there when we picked up the car. However they were not and he had to order them. Then once they were in he called to say they were in and we could come pick them up. We then went a couple of days later and were told that they didn't know where they were and parts was closed. We called Bruce to see if he could tell the other sales person where to find them and he was extremely difficult and then proceeded to yell a profanity while hanging up because he didn't want to have to deal with this on his day off. First word of advice is let the customer know if something needs to be picked up between certain hours and if you don't want work calls on your day off, do not forward calls to your cell phone. More

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I was able to depend on an accurate assessment thru the diagnostic testing that Dealers have. diagnostic testing that Dealers have. More

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Fantastic experience! In and out in under 2 hours! Told them what I needed for my trade and they got it done. Definitely recommend them. them what I needed for my trade and they got it done. Definitely recommend them. More

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