Bryan Barrera

I do not recommend this dealership. On May 17, 2025, I purchased a car from Autos of Dallas in Irving with a $5,000 down payment. The car needed several promised repairs (sunroof, visor On May 17, 2025, I purchased a car from Autos of Dallas in Irving with a $5,000 down payment. The car needed several promised repairs (sunroof, visor, brakes), but instead of taking the car home, I was told to “give them grace” to fix it. For nearly three months I was ignored by my salesman (Bryan), the service manager (Hossam), and even the general manager(Samer Abuhamdeh). Calls, texts, and emails went unanswered. Incorrect parts were ordered, delays kept piling up, and I was repeatedly misled about timelines. After more than 2 months without the car, I finally received it on July 29 — still broken. The sunroof didn’t work, parts were missing, and the seat belt wouldn’t retract. "Management" (Kevin) admitted they had “put too much money” into the car that wasn't worth the headache to keep trying to fix so, he offered to buy the car back. I signed paperwork for a different car on August 9, but as of August 21, the old car is still not paid off and my $5,000 down payment has not been returned. This dealership has shown a complete lack of honesty, professionalism, and accountability. I will be escalating this through the BBB, the Attorney General, and other consumer protection channels so no one else has to go through this. THE POSITIVE 5 STAR REVIEWS THAT YOU SEE POSTED ARE PEOPLE BEING PAID TO DO SO!! More

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Great experience. Frankie Wells helped me from beginning to end. He reached out to me when I was inquiring about a vehicle and got it done. Thanks Frankie Frankie Wells helped me from beginning to end. He reached out to me when I was inquiring about a vehicle and got it done. Thanks Frankie More

by NIKIPOOH38 Verified Customer Verified Customer

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Check engine list comes on after every service. No one returns calls. I have left several messages No one returns calls. I have left several messages More

by ALVINZW Verified Customer Verified Customer

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Refreshingly smooth experience! Everyone was very accommodating and went above and beyond to make sure we were satisfied! Highly recommend! Everyone was very accommodating and went above and beyond to make sure we were satisfied! Highly recommend! More

by DJBHARRELL Verified Customer Verified Customer

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