Bryan Bauer

On June 6th, my mother—who has been a loyal Kia and Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called my Hyundai customer for years—brought her vehicle in for service at this dealership. We did not hear a single update until July 8th, when I called myself to check in. At that time, I was told the issue appeared to be a sensor problem that could be covered under warranty. My mother was asked to provide her license, registration, and maintenance records, which she submitted that same day after receiving a text message from the service department. On July 9th, I followed up via text and voicemail—no response. On July 16th, I called again and was told someone would reach out. Later that day, I finally received a call stating that the issue was now sludge in the engine, not a sensor. We were told documentation and photos would be sent over that day. The only thing we’ve received so far is a vague note saying there was “no oil on the dipstick” when the vehicle was brought in. Since then: • No one has followed up. • No documentation or photos have been provided. • I have called four times today and my mother has called twice, all with no response. • A text sent on Saturday also went unanswered. Timeline Summary: 1. June 6 – Vehicle dropped off. 2. June 6–July 8 – No contact or updates. 3. July 8 – Told it’s a sensor issue under possible warranty. 4. July 16 – Told it’s an engine sludge issue instead, despite full maintenance records. 5. No supporting documentation or photos have been provided. 6. Calls, emails, and texts have gone unanswered. 7. The vehicle has now been in the dealership’s possession for over 7 weeks. 8. A complaint has been filed with the Better Business Bureau. This level of communication and service is unacceptable. At this point, we expect: • A full written diagnosis with proper documentation and photos • A clear explanation for the conflicting information we’ve received • A concrete plan for resolution, including when and how the vehicle will be repaired or returned More

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Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

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Did not take to long get car,salesman was knowledgeable about cars in stock,good experience about cars in stock,good experience More

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The service writers at Central Kia are outstanding. We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the serv We are very professional and concerned with getting the job completely done with no extraneous extra cost tacked on. I know and dealing with the service writers there that I will get exactly the repair that’s required and not any other tacked on extra charges. They are the best crew I have ever worked with in my life. Kudos to Management for empowering their people to do a good job and save the customer money. More

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Always on top of everything and help me out with my car needs! I have gotten 4 cars thru this Kia and every time they work with me to get me the best service and what I want definitely recommend! needs! I have gotten 4 cars thru this Kia and every time they work with me to get me the best service and what I want definitely recommend! More

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The service was excellent, thanks guys for everything. I would definitely comeback for my break pads change. I would definitely comeback for my break pads change. More

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Earnest Hughes is the best car salesperson I have ever worked with and I wouldn’t want to buy a car from anyone else!! worked with and I wouldn’t want to buy a car from anyone else!! More

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Service and customer service is always top notch. I would definitely recommend going to KIA for your car repairs. I would definitely recommend going to KIA for your car repairs. More

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This dealership is very professional and made me feel really comfortable. Made buying a car a breeze. Very nice experience. really comfortable. Made buying a car a breeze. Very nice experience. More

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Excellent service new car and service very friendly staff and very knowledgeable I have bought 3cars from this dealership and very pleased every time and very knowledgeable I have bought 3cars from this dealership and very pleased every time More

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