Bryan Katra

Ciocca Ford responded

Hi Kevin, We’re truly sorry to hear about your experience and understand your frustration. We take your concerns very seriously and want to assure you that transparency and customer communication are top priorities for us. It’s concerning to hear about the unexpected charges and the lack of proper authorization before proceeding with repairs. We would appreciate the opportunity to review your case in detail and work toward a resolution. Please contact our Service Manager directly at (215) 536-8600 so we can address your concerns personally and clarify any misunderstandings.

Ciocca Ford responded

Thank you so much for the great feedback! We’re happy to hear everything went smoothly and that our team took the time to answer your questions and provide a professional, kind experience. Clear communication and customer care are top priorities for us, and we’re glad that came through. Enjoy your new vehicle, and we’re always here if you need anything!

Ciocca Ford responded

Hi Roger, Thank you for taking the time to leave such a thoughtful and detailed review. We're glad to hear that Stephanie provided professional and knowledgeable service—she’ll be happy to hear your feedback! We understand how frustrating intermittent issues can be, especially when they don’t present during a test drive. We appreciate you sharing your own experience and insight—your background with diagnosing bearing noise is incredibly valuable, and your suggestion regarding a standardized isolation procedure is a great one. We'll be sure to document your observations about the driveshaft bearing and share them with our service team. If the issue persists or worsens, please don’t hesitate to reach out—we’re committed to helping you get to the bottom of it. Thanks again for choosing Ciocca. We appreciate your trust and your thoughtful input!

Ciocca Ford responded

Hi Jon, Thank you for the great feedback! We're glad to hear your service visit went smoothly and that your advisor took good care of you. Quick, efficient service is what we strive for, and it's awesome to know you were back on the road in no time. We appreciate you choosing Ciocca Ford of Quakertown and look forward to seeing you again!

Ciocca Ford responded

Thank you for your feedback, Jose. We're glad to hear that you were happy with the repair work and that everything was resolved to your satisfaction. We do want to sincerely apologize for the inconvenience caused by the lack of a loaner vehicle — we understand how important that can be, and we’re actively working to improve that part of our service. We truly appreciate your patience and are grateful for your kind words despite the inconvenience. Thank you again for choosing us — we look forward to providing you with an even better experience next time!