Bryan Moser
Bryan Moser at Mercedes-Benz of Dublin

Bryan Moser | Page 7

Service Advisor

Mercedes-Benz of Dublin

6500 Perimeter Loop
Dublin, OH 43017

4.7
68 Reviews
4.7

68 Reviews

Write a Review

68 Reviews of Bryan Moser

October 15, 2020

Dealership Rating
Employee Rating

Bryan Moser kept me informed and the work was completed a little better from the time I expected it to be finished. Bryan was good to work with on this service. More

by F350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 26, 2020

Dealership Rating
Employee Rating

Bryan Moser was great to work with! He was very attentive and completed things in a timely and efficient manner. He explained things thoroughly and was easy to communicate with, which to me is number one. I More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 30, 2020

Mercedes-Benz of Dublin responded

Mike, Thank you for leaving Bryan this excellent review! We are delighted to know that he took great care of you and ensured that your experience was smooth and efficient! He will be honored to know how greatly you valued his assistance. Please drive safely, and do not hesitate to let us know how he and the team may serve you again!

September 18, 2020

Dealership Rating
Employee Rating

The best experience I have had at a car dealership in my entire life. Top notch service from beginning to end - sales staff, Bill and CJ and finance manager, Craig. Highly recommend! More

by wearlybird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Brooks , CJ Sexton, Bill Stevenson

Sep 23, 2020

Mercedes-Benz of Dublin responded

Thank you so much for your wonderful review and recommendation! We couldn't be more honored by your very kind words, and we are thrilled that we could provide you with the remarkable experience that you so much deserve. We warmly congratulate you on your new vehicle, and we hope to continue serving you and your future automotive needs!

August 14, 2020

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Employee Rating

Excellent car buying experience all around! This was by far the smoothest and most satisfying car buying experience out of my past 5 cars. Ken took excellent care throughout the whole process, a More

by Chris M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Stuart

Aug 19, 2020

Mercedes-Benz of Dublin responded

Chris, Congratulations on your new vehicle! We are overjoyed that we had the opportunity to do business with you and provide you with the most seamless buying experience that you have had yet! We couldn't be more pleased to hear of your satisfaction, and we wish you the safest of travels until we meet again!

July 27, 2020

Dealership Rating
Employee Rating

Beyond incompetent. Even after handing them a a diagnosis they were unable to fix the vehicle. They know nothing of Bluetec technology. Stay away. And I thought Germain was bad. More

by MB91
Recommend Dealer
No
Jul 30, 2020

Mercedes-Benz of Dublin responded

As we discussed before you came in, your 2010 diesel Bluetec has an emission problem that cannot be remedied with a ‘reset’. It is a problem that needs to be repaired, unlike much earlier model years where a reset was possible. You argued with us that other technicians told you it could be reset, and that they told you they didn’t have the special equipment to facilitate this. We explained, just as the other Mercedes-Benz dealership did, that this was not true. You still wanted Crown to diagnose the problem, agreed to pay for the diagnosis, but then reneged on the payment. The reason this emission problem must be repaired is that it currently is releasing too much carbon - it is programmed per federal guidelines to only give a few more ‘starts’ until the repair is completed. Sincerely, Marc Wigler, President and GM

Aug 04, 2020

MB91 responded

I rest my case mr pres and gm. You didn't even get the year right. Your techs also stated the exhaust system was full of DEF. It's 75% water. Explain to me how that remains liquid in a hot exhaust system. Right. It doesn't. Stay away from these jackwagons.

May 21, 2020

Dealership Rating
Employee Rating

Bryan Moser is Highly Recommended I have been coming to Crown Eurocars since 2001. I have purchased two Mercedes Benzes from them. Crown has serviced my car consistently throughout t More

by RaeDSH08101952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 05, 2020

Mercedes-Benz of Dublin responded

Thank you for taking the time to share this amazing review! It is an honor to have your loyalty and to know that the quality of our service continues to meet your full satisfaction. We value the safety of our customers and staff above all. Please stay safe, and do not hesitate to let us know how we may be of further assistance to you in the future!

March 26, 2020

Dealership Rating
Employee Rating

Ken Stewart And the staff at Crown Euro in Dublin Ohio were absolutely the best team I’ve ever had to deal with, they were very courteous they were very informative and very speedy on getting the car proc More

by Rferree6
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Stuart, Craig Brooks , Richard Renner

Mar 26, 2020

Mercedes-Benz of Dublin responded

Thank you for leaving Ken and our team this wonderful review! We are so honored by your very kind words and thrilled that we could provide you with the quality experience that you so much deserve. We are so excited for you to enjoy your new ride, and we hope to see you again when the time comes for your first service!

March 09, 2020

Dealership Rating
Employee Rating

Thanks, Bryan Moser! Last week, an emergency repair was needed on my car. I called Crown Mercedes, and was fortunate enough to be connected to Bryan Moser. He scheduled More

by Bryan Moser review
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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