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Bryan Polio-Rios
Bryan Polio-Rios
Service Advisor
Jim Coleman Nissan of Silver Spring
3221 Automobile Blvd
Silver Spring, MD 20904
87 Reviews
87 Reviews
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87 Reviews of Bryan Polio-Rios
August 30, 2025
Fast professional service, all questions answered, clear communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done while I was waiting. Very good friendly service. More
by KUTYREV
Verified CustomerOther Employees Tagged: Thomas Corzo, Michael Samuels
August 30, 2025
All of the staff is friendly and respectful. The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! More
by DARLENEMAH
Other Employees Tagged: Thomas Marshall, Onesty Peoples
July 31, 2025
My spouse brought in my carvwith a battery problem and was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confi was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confirmed to the service representative TWICE BEFORE that they have been completed! I even have a service completion report for the said service (spark plug maintenance) from another auto shop and it was completed at a 98,000m service. So your service representative has directed my wife to complete a service that is done every 100,000m and was already completed on my car in March. Of course the service is very pricey (Cost almost $900) but was completely unnecessary. Even your service engineer would have EASILY noticed that new spark plugs were in place and should have come back to the service representative and told him that a spark plug maintenance service was unnecessary. I have worked with your service representative before and THREE times I have declined this spark plugs were maintenservice and confirmed to him that it has been completed prior. Why does he keep bringing it up for my record? It is even completed and updated on the vehicle CarFax. This unnecessary costly maintenance has resulted in a significant and unnecessary financial burden and I am mightily disappointed that the service representative took advantage of a customer with leas knowledge to push it through. More
by EDMUND O
July 19, 2025
the tech DID NOT tighten the lug nut on several tires after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the de after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the dealership to have it replaced. it was not. the damaged stud was not replaced despite the service manager stating it would be fixed. the resulting careless caused me to have to replace an after market rim, and the wheel hub assembly at my expense since both were damaged by the actions of an inept tech who was not supervised. in all a very disappointing experience. i expected better for a loyal customer. More
by VHIKS44
Other Employees Tagged: Roy Ucanda , mario the technician
July 18, 2025
Great service; washed the car and vacuumed the inside to boot! Always polite, and the car was ready when promised. boot! Always polite, and the car was ready when promised. More
by TEWISNIEWSKI
Other Employees Tagged: Thomas Corzo, Michael Samuels
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