Bryant Ward

Let me start by saying it’s sad that your service department doesn’t honor veterans with any veteran discounts. Now everyone knows that over 2 hours is way too long to wait for an oil change and tire department doesn’t honor veterans with any veteran discounts. Now everyone knows that over 2 hours is way too long to wait for an oil change and tire rotation. I didn’t mind so much when it was $79.00, but for $146.40 dollars that’s way too long to have to wait. I would rather have an appointment and a cheaper option. You might want to consider doing that instead of wasting people time and money. I had asked Matthew to let me know what it would cost to replace the plastic cover for the jack at the rear bumper and I paid $146.40 waited over 2 hours and never got a response about the part or anything. More

by jarviss783 Verified Customer Verified Customer

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I’ve been there to get my car serviced before and never had a problem plus I received coupons that helped lower the price on the service I got.And it didn’t take long since I just dropped by without as app had a problem plus I received coupons that helped lower the price on the service I got.And it didn’t take long since I just dropped by without as appointment More

by sdangelo16 Verified Customer Verified Customer

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So far so good on the repairs. Communication was good once they got started. The first week I couldn’t get a call back but went well from there Communication was good once they got started. The first week I couldn’t get a call back but went well from there More

by tgay2 Verified Customer Verified Customer

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The wait was too long. I understand they were short staffed but they didn’t bother to let me know after sitting there for 3 hours (which was my original time estimate) tha I understand they were short staffed but they didn’t bother to let me know after sitting there for 3 hours (which was my original time estimate) that it was going to be another 2-3 hours. It would have been nice for them to communicate that with me so I could have made other arrangements and not wasted 3 hours of my morning there. I understand things happen but they could do a better job communicating with customers. I wouldn’t have even written a review except they asked so there ya go. They just didn’t seem bothered at all by the fact that they went way over their original time estimate. It was for a covered warranty fix so maybe that’s why it did not take precedence More

by kellydonn83 Verified Customer Verified Customer

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Truck broke down within 6 hours of owning it. Dealership didn’t pick up truck till 3-4 days later to fix the problem. Then took 2 weeks with the same “we don’t know what’s wrong yet” answer. Had Dealership didn’t pick up truck till 3-4 days later to fix the problem. Then took 2 weeks with the same “we don’t know what’s wrong yet” answer. Had to send the truck to ford. Ford fixed it within 2-3 days. The sales side of this dealership is only looking for your money and when they have it. They do not care at all about you. The rental they gave me had weed all over the passenger side seat and was dirty. Had to detail it myself before I could go to work. More

by jackson.caskill4 Verified Customer Verified Customer

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Serra Chevrolet was quick and efficient. They communicated with me back and forth very well. Easy pickup and drop off. They communicated with me back and forth very well. Easy pickup and drop off. More

by Franklin Grimes Verified Customer Verified Customer

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They had the exact corvette I wanted and were quick to help us. Even let me test drive it when other dealerships just looked at me funny. I was at the Serra dealership in jackson tn for 45 minutes. I was help us. Even let me test drive it when other dealerships just looked at me funny. I was at the Serra dealership in jackson tn for 45 minutes. I was all over the orange corvette in the showroom the entire time. Not a single person ever said a word to me. Guess they didn’t know I had cash!!! More

by rtoolmantaylor Verified Customer Verified Customer

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Communication needs to be better, especially when service agents change. The later part of my service was 100 - the agent responded to all texts and even did things proactively. agents change. The later part of my service was 100 - the agent responded to all texts and even did things proactively. More

by exmrn22 Verified Customer Verified Customer

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Thank you for doing an awesome job, and the professional courtesy that was extended to us! Services rendered were timely, and we drove away happy as a bug in a rug! Oh so grateful for the truck wash also courtesy that was extended to us! Services rendered were timely, and we drove away happy as a bug in a rug! Oh so grateful for the truck wash also as it was pretty dirty. But the best part was seeing the smile on my wife’s face when she got her truck back! Special thanks to Archie for his generous consideration and work as well as Armand for all of the timely updates! More

by srj3moss Verified Customer Verified Customer

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Jason Silverman and his team are fantastic to work with. I bring all my cars to him. I bring all my cars to him. More

by ciera.webb28 Verified Customer Verified Customer

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