Bryce Duke

Bought used 2019 VW Passat in August 2022 with 37k miles. Bought service package for oil change & tire rotation for 5 years/ certain amount of times. Thought things were being marked and not being done after Bought service package for oil change & tire rotation for 5 years/ certain amount of times. Thought things were being marked and not being done after the new tires they put on front before I bought the car only lasted 23k miles before belt broke in one tire and was about to break in the other.(this was mid/late 2023) It left me stranded and had to take a day off work and purchase 2 new tires from a place in Dublin. Spoke with Bryce(service manger) and brought him the bad tires. He said he would contact Continental about a warranty repair to see if i could get any money back for the tires not lasting long. I had to call him weekly for updates and he said they would not respond to him. (Don't think they ever called and started warranty request) Now we are April 29, 2024. I schedule an 8:00am appointment online the week before requesting oil service & tire rotation. I drop my car off at 5:30am(have to be at work at 6) and called them at 10:30 to see if it is ready so maybe I could pick it up during lunch and hasn't even been taking back yet. They call me around 1 and let me know my car is ready. I head over after work and go inside and get my paperwork and keys from Cate. Oil service/ tire rotation/ multipoint inspection completed according to paperwork. Of course no charge but I already paid for the $1400 service package when i bought the car. Proceed to my car and notice the same tires that were on the front are still on the front. (took video in front of stealership that morning showing my front tires) I asked for Bryce, he comes out and I explain to him what i found. He assures me that not rotating my tires would cause the belt to break on the older tires that i had happen last year but told him they were about to send me out for another 10k miles causing more ware on the newer front tires. He rushed it back and took care of it personally. Decided to go and see another manager (Dustin) while my car was being worked on. He apologizes and hands me his business card with on the back he wrote "1 free oi change and tire rotation". (I have 3 more years of that for free) That was basically a slap in the face and we are not going to do anything about it. If i call and cancel my Master Tech service contract now they will prorate it and probably won't get most of my money back. If you take your vehicle there for service you will have to mark your tires and do your own inspection because they are just marking paper. I hope they are changing my oil and filter but at this point, who knows. If they are pencil whipping the paperwork, who know if anything is getting done on not just my vehicle but everyone's. I had warranty repair done on parking sensors and my infotainment system before my 5 yr 72k factory warranty ran out. So now it has me questioning that. They more than likely cleared the codes and sent me on my way and when they same sensor goes out for the 3rd time i will have to pay for the repair with my money. Do your job and hold your people accountable! More

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CLAY SRYOCK WAS AWSOME! !!! He was friendly and professional and had a lot of patience with all of my questions and concerns. CLAY THANK YOU SO MUCH FOR HELPING ME PURCHASE T !!! He was friendly and professional and had a lot of patience with all of my questions and concerns. CLAY THANK YOU SO MUCH FOR HELPING ME PURCHASE THE CAR OF MY DREAMS. More

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