Buck Bridgeman | Page 14

I always had exceptional service until this last time. The seat message wasn’t working on my passenger seat. I had an appointment for service so I called to see if they could also check the seat seat. I e The seat message wasn’t working on my passenger seat. I had an appointment for service so I called to see if they could also check the seat seat. I explained I drive a long way and didn’t want to make unnecessary trips. I was assured it was no problem. When I arrived my agent Steve wasn’t there so I was put with Buck. He told me they would not be able to look at my seat. I had to make an appointment for the following week. I was told at that appointment they couldn’t fix it that day and it would take several days. They did not have a courtesy car so Buck assured me he would call me the following week to schedule. I waited all the following week until Friday afternoon and I called Buck. The receptionist assured me I would hear from Buck soon. He did return the call 4 hours later and scheduled me for two weeks out. I brought my car back in on Thursday morning. Buck called Thursday afternoon to say it would be ready either Friday or Monday. When I had not received any word by Tuesday I called again and was told my car was ready. I previously worked with Tracey and she was amazing. Always communicated appropriate expectations. I felt well informed. Not with Buck. I’m glad he wasn’t my first service representative. More

by aallen6863 Verified Customer Verified Customer

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Easy to deal with! Great service! Had a loaner, fixed it under warranty! Couldnt be happier! Great service! Had a loaner, fixed it under warranty! Couldnt be happier! More

by ROBG2 Verified Customer Verified Customer

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Outstanding service, easy appointment for car service. I was kept informed of issues and very satisfied. I was kept informed of issues and very satisfied. More

by RFIELDING1 Verified Customer Verified Customer

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Everything went great, no problems at all, and Parks Lincoln's new building is amazing! It's like they can't do enough to assist you! Lincoln's new building is amazing! It's like they can't do enough to assist you! More

by k4ays Verified Customer Verified Customer

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Service Dept. I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgem I have been dealing with Longwood Lincoln for at least 20 years and every time I go there I know I'm going to receive excellent service. Buck Bridgeman has been my service advisor for some time now and he is excellent. He is an asset to your company. More

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