**UPDATED REVIEW**
16 July I received a check from Tom
Clark for the full detail they reimbursed me for at a local Cadillac dealership and also added the cost of a full tank of gas! Even though this took
Clark for the full detail they reimbursed me for at a local Cadillac dealership and also added the cost of a full tank of gas! Even though this took some time, it made this transaction feel right and I know they meant to have these options in place before delivery but may have just been a small oversight. Looking forward to doing business in the future.
I purchased this vehicle based on it being described as “very clean” and “well taken care of,” but unfortunately that was not my experience upon delivery.
The vehicle arrived very dirty and clearly was not showroom detailed. There was noticeable tar buildup on two of the rims, which should have been addressed before delivery. Also there are major dents on two of the Cadillac emblems on the side quarter panels! The vehicle was also delivered with only half a tank of gas.
Since taking delivery, I’ve also noticed several issues that raise concerns about the condition inspection prior to sale. The rear window rattles while driving, there is an intermittent marijuana smell inside the vehicle, and the tailgate lift shocks are extremely slow and loud, possibly indicating they are already failing.
For a vehicle represented as clean and well maintained, I expected a much higher level of preparation, inspection, and overall professionalism. I would give 3.5 stars for the quick delivery, and good value given for my trade in but the overall condition of the 2023 Escalade I purchased was very disappointing.
More
by JM
Jul 30, 2026 -
Tom Clark Auto Park responded
Thank you for sharing your experience, JM. It’s great to hear that the delivery process was quick and that you were satisfied with your trade-in value. We also understand the importance of receiving a vehicle that matches expectations, and your feedback regarding the Escalade’s condition and delivery preparation will be shared with our team.
Please contact us directly at Tom Clark Auto Park if you would like to discuss your concerns further. We are committed to improving our processes and providing a better experience for our customers.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
It was definitely a pleasure doing business with you.
I would have no problem referring friends and family
I would have no problem referring friends and family
More
by gmalden4
Verified Customer
Verified Customer
Mar 20, 2026 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Alden! We're thrilled to hear that you had a great experience with me at Tom Clark Chevrolet. Your willingness to refer friends and family means a lot to us. We look forward to serving you again in the future!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Incredible customer service!
!! I have been looking for a new truck for 4 months and have not been having the best luck with other dealers. Buddy Morris was friendly and not pushy
!! I have been looking for a new truck for 4 months and have not been having the best luck with other dealers. Buddy Morris was friendly and not pushy at all. Made the entire buying experience a absolute breeze. He was exactly what you want from a car sales man. Kenneth Wood the Finance Manager was also Incredible and got me a way better deal than my bank did. He was easy to work with and made it as simple as possible I would 100% recommend anyone in the market for a vehicle to come work with these two PROS. Thanks guys! I appreciate it!
More
by Roryb24
Verified Customer
Verified Customer
My husband and I had a great experience working with Tom
Clark Auto Park. We bought two vehicles and they worked very hard to get good financing and a good rate on both. We highly recommend purchasing your
Clark Auto Park. We bought two vehicles and they worked very hard to get good financing and a good rate on both. We highly recommend purchasing your next vehicle here. Ask for Buddy.
Brian and Neva
More
by nevajoy
Verified Customer
Verified Customer
great team to purchase from.
no games. no gimmicks. just down to business and got the deal done. outstanding folks. will purchase here again.
no games. no gimmicks. just down to business and got the deal done. outstanding folks. will purchase here again.
More
by jeff.clay07
Verified Customer
Verified Customer
I have purchased all of my vehicles from Tom Clark (James
Wood), as the service is by far the best in the industry. Buddy and Jason are the best.
Wood), as the service is by far the best in the industry. Buddy and Jason are the best.
More
by phil85
Verified Customer
Verified Customer
Nov 28, 2025 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Phil! We're thrilled to hear that you've chosen Tom Clark Chevrolet for all your vehicle purchases. It's great to know that Buddy and Jason provided you with top-notch service. We truly appreciate your loyalty and look forward to assisting you again in the future!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Just another pleasing experience dealing with Buddy
Morris It wasn't our first time either !!
We appreciate everyone involved --thanks to each.
John & Patsy Burks
Morris It wasn't our first time either !!
We appreciate everyone involved --thanks to each.
John & Patsy Burks
More
by jburksturkey8880
Verified Customer
Verified Customer
Aug 28, 2025 -
Tom Clark Auto Park responded
John and Patsy, thank you for your wonderful review! We truly appreciate your kind words about Buddy Morris and our team at James Wood Chevrolet Denton. It's always a pleasure to serve you, and we look forward to your next visit! Thank you for being a valued part of our community!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Honest family owned business with knowledgeable salesmen.
Buddy Morris treated me like family Thank you
Buddy Morris treated me like family Thank you
More
by Diane Bradshaw
Verified Customer
Verified Customer
Feb 20, 2025 -
Tom Clark Auto Park responded
Thank you so much for your kind words, Diane! We’re thrilled to hear that you had a great experience at James Wood AutoPark and that Buddy made you feel like family. We appreciate your support and look forward to assisting you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Amazing & fast service with a car wash!
Great job it was nice to have service with James wood!
Great job it was nice to have service with James wood!
More
by Maya McDermott
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rachel Alvey
Feb 18, 2025 -
Tom Clark Auto Park responded
Thank you so much for your wonderful review, Maya! We're thrilled to hear that you had an amazing and fast service experience at James Wood Chevrolet Denton. It's great to know that you enjoyed the car wash as well. We appreciate your kind words and look forward to serving you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
I am unhappy that no one is contacting me about my
navigation and that now new ones are 2.9% I would have waited and bought a new one
navigation and that now new ones are 2.9% I would have waited and bought a new one
More
by csk56
Verified Customer
Verified Customer
Jan 30, 2025 -
Tom Clark Auto Park responded
Thank you for sharing your experience with us. We understand your concerns about the lack of communication regarding your navigation system and the current rates. We value your feedback and would like to assist you further. Please feel free to contact us at James Wood Chevrolet Denton, and we'll do our best to address your concerns. Thank you for your patience, and we look forward to hearing from you.
Sincerely,
James Wood AutoPark Management | 940-591-9663
Feb 11, 2025 -
csk56 responded
When I call nobody seems to know where to ring me so they ring me to the sales department I don't feel that is who I need to talk to