Buddy Reio

Awful service department, in just about every way you might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive messages that afternoon and the following morning about whether the car should be driven went unreturned. Finally made an appointment for service on the gauge, dropped off the evening before the appointment, and the car had not been evaluated by the end of the following day. In fact the service tech called in the late afternoon to say he could find nothing wrong and it became evident he did not have or even read our description of the problem left at the time we dropped it off. Lead tech reportedly was not available to look at the car that afternoon, so they are keeping it for an extra day. On top of this, the service department almost never answers the phone and the general answering machine you are routed to fails to beep so you can leave a message. Communication by this service department rates a “0”. And, quality of service and timeliness of service also each rate a “0”. We have been long-term customers of Heritage in Owings Mills and the Ourisman More

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I scheduled an appointment for an oil change with the dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appo dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appointments online." I showed him the email and he just said, the gentlemen then said, "well that person no longer works here". So the question becomes, do you take appointments online or don't you? The proper way to handle this would be to try and help. Nope. I was told I have to leave that there are not appointments for weeks for an oil change. I suggest you update your website and publicly state there that you no longer take appointments online. We'll never return, and we'll tell everyone we know not to do business there either. Never been treated so poorly, and I did everything right, they did everything wrong. Customer service is simple really, "I'm sorry that happened to you. You are right, we should have changed our website to notify customers that we are no longer taking appointments online. Let's see what we can do to make this right." But no, couldn't do that. Not sure how you would trust them with your car when they are so disrespectful up front. More

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Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude More

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The service I received was the worst I have ever had in my life. I spent over $4,000 for parts/service. The parts took almost a month and was installed damaged plus had shoe prints all in side my vehicle. my life. I spent over $4,000 for parts/service. The parts took almost a month and was installed damaged plus had shoe prints all in side my vehicle. I will never use this location and warn others not to use them. If i could rate them -stars I would. The people acted like it was nothing and that was the sad part. No effort to make it right. Don't use Bowie Chevy service center because they don't value their customers. Wish i could rate them No star because that is how i was treated. More

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Lots of people in the service department doing things other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. More

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Disappointing Service Appointment I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead and scheduled an appointment but when I got there they said they would be with me in a minute and proceeded to stand around for 15 mins until "my" service advisor arrived. Mind you this was the first time I was there so why did i have to wait for "my" service advisor for a half hour when I never had one? Once he arrived I had to tell them everything I wanted done again thus taking another 15+ minutes. So my quick drop off was now at 30 minutes and then I have to wait another 20 minutes for the shuttle. So now I'm into this quick drop off for 50 minutes total! All that was annoying but when I get my car home I notice a slow leak and it turns out they didn't replace the drain plug in my transfer case properly so I needed a return trip. No thanks. I took it to the local GMC dealership which is a little further away but I have no time for Ourisman Chevy. More

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Service at Ourisman Chevrolet Bowie on 12/14/17 The service agent I dealt with name was Chris. He has excellent customer service skills and handled what I needed done. Chris also gave me recommendat The service agent I dealt with name was Chris. He has excellent customer service skills and handled what I needed done. Chris also gave me recommendations on service I need in the future due to the mileage I have on the vehicle. Also I heard Service agent Buddy Reio was out sick. Tell Buddy I said hello and a speedy recovery. Thanks. More

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Buddy Reio-Bowie Chevrolet Service Department - OUTSTANDING! I created an appointment online and brought in my 2010 Traverse for its recalls and TSB’s at Bowie Chevrolet. Buddy Reio was my service advisor; he i I created an appointment online and brought in my 2010 Traverse for its recalls and TSB’s at Bowie Chevrolet. Buddy Reio was my service advisor; he is very nice, friendly, courteous and responsive. Buddy called to inform me that there would be significant repairs to my vehicle. Buddy explained my repairs and argument to Brian Blakeslee (Service Director). Brian then contacted GM to explain my issue and GM offered to assist with the repairs. I would like to THANK Brian for taking the time to call on my behalf for the assistance and goodwill. Buddy & Brian are extraordinary and professional in handling the service of my vehicle in a timely manner. Oh, TECH. 453 that performed all the work is the BEST!!! Bowie Chevrolet Service Department in my opinion is one of the best!!! Continue doing great business practices and you will continue to see me for service and future purchases. Thank you, E. Cruz More

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