My wife brought a Chevy Traverse in with the check engine light on. They charged us over $4000 and kept the car for two days only to return it with the light on. When we brought it back, they stated it was a new issue, charged us over $500. When we drove it off the lot, the light was still on. When I called to complain, the service manager's response was "this is a process to fix your car." He said to bring it back and they would continue to try to solve the problem. No one ever told us that it was a "process" that involved us paying large sums of money as they randomly remove parts that have done nothing to turn off the light or improve how the car is driving. After giving them almost $5000, the car has to be returned for another two days. In addition, to their on going charges, don't expect Ken Brady to give any details. He has a "Pay us or leave" attitude which is comparable to the his service manager. No one at Ourisman believes they have done anything wrong. They are happy to continue to remove parts and charge us, and not actually fix anything. I am now forced to go to the State's Attorney General, Better Business Bureau, and possibly small claims court. Loads of fun just to fix a car that was running pretty well and only had a light on!