This experience was so bad that I'll never purchase any type of vehicle from any Ourisman dealership. I own a 50k Chevrolet Silverado 1500 Trail Boss. Ourisman Chevrolet of Bowie wrecked the whole back side of my truck after I dropped it off for a routine oil change and tire rotation. The service manager, Derek Kline, refused to give me a refund for my oil change and tire rotation stating that ultimately, they did the work. After hearing this, I had to request to speak to his manager, who ultimately gave me a refund. Surprisingly neither apologized, and neither acted like it was a big deal. During COVID times, I was stuck in this dealership for 2 hours. 2 hours of them trying to figure out how to give me a rental (ended up with a work truck, no running boards, 2 doors, and not something of equal or greater value). They had my truck for 3 weeks and called to tell me it was repaired and ready to be picked up. I drove to the dealership, looked at the truck and saw over 25 'pin-holes' in the paint along with excess clumped up paint on the side. It was terrible. They didn't even inspect it before calling to tell me it was ready. So I wasted time off work, and gas money to drive to the dealership, just to drive home without my truck. Several days later, they call and say my truck is ready to be picked up again. I drove up there, inspected the truck and it still had pin-holes. Pin-holes + body filler + rain = swelling and more body work. So I left it there AGAIN. They said they would fix it, they even circled around the areas of concern. Third times a charm? No. I went up there and the truck is still not 100%. Please remember, I am NOT the one who wrecked the truck, they are! And they couldn't fix the problem either and completely wasted my time. After the third time, I had to assume that they were unable to fix their mistake and I'll have to take it to a body shop to get it fixed properly. BEWARE- Derek Kline is the most useless service manager I've ever worked with. On a positive note, Darrin Stratford was very professional and worked with me throughout the entire process.
What's more, Corporate GM did nothing for me. I called Corporate GM as this was my second 'Certified' Chevrolet Service Center that I've been to and both wrecked my truck. (The first was at JBA Chevrolet in Glen Burnie where they wrecked my mirror off my truck while attempting to put it on the lift) Corporate GM told me there is nothing they can do as these dealerships are independently owned. I'm not even sure what the purpose of this survey is... it's not like anything will come of it. It's a real shame because my significant other was in the market for a new truck. We were planning on buying the same truck I own- another Trail Boss. Instead, we purchased a Nissan Titan XD on Dec 11, 2020. We will NEVER purchase another Chevy. A real disappointment as we currently have 3 chevy's in the driveway and we thought we'd be Chevy customers for life. Dont buy a GM, they won't take care of you!