Burnie Bailey
Burnie Bailey at Rock County Honda

Burnie Bailey | Page 3

Internet Services Manager

Rock County Honda

3636 E Milwaukee St
Janesville , WI 53546

not yet
rated
83 Reviews

Employed by Rock County Honda since 1996, started in finance. Move to internet Sales. Currently Internet Services Manager and Sales Manager. I am an avid collector of trucks, Petroliana, advertising and stuff I haven't found yet.

not yet
rated

83 Reviews

Write a Review

Dealership Experience

30 yrs, 4 mos

Industry Experience

34 yrs, 4 mos

Specialties & Trainings

Council of Sales Gold Master 7 years in a row.

83 Reviews of Burnie Bailey

March 17, 2021

Dealership Rating
Employee Rating

Everyone was helpful. Tried driving the model I wanted. A car with the amenities I was interested was found and brought into the dealership and prepped for delivery very expeditiously. More

by dave@pierson.com
Recommend Dealer
Yes

Other Employees Tagged: Tim Thompson, Jeff Dougherty , Hayley Wilson

Mar 22, 2021

Rock County Honda responded

Hi Dave, At Rock County Honda, we will always take care of you! We pride ourselves in providing fast and efficient services to you. Thanks for the great review. :)

March 02, 2021

Dealership Rating
Employee Rating

Fantastic! Jeff was helpful. The whole process was quick and painless. I love my new car. I look forward to building a relationship with Rock County Honda. More

by Gail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Thompson, Jeff Dougherty , Chris 'Kirby' Klemen, Hayley Wilson

Mar 03, 2021

Rock County Honda responded

Hi Gail, Thanks for the great review! Glad you love your new car! Looking forward to future visits. :)

February 16, 2021

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Employee Rating

Every person I dealt with was courteous, professional, and eager to please. They made purchasing the vehicle 'painless' and enjoyable. I am looking forward to a long relationship. More

by RICHHARPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Stemm

Feb 17, 2021

Rock County Honda responded

Hi RICHHARPER, At Rock County Honda, we will always take care of you. We strive to make every step of the car buying process as "painless" as possible. We are looking forward to future visits. :)

February 10, 2021

Dealership Rating
Employee Rating

Rocio was extremely nice, attentive, and knowledgeable while assisting me with the leasing process. I had a great experience going through and working with Rock County Honda! More

by Ss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rocio Medina

Feb 10, 2021

Rock County Honda responded

Hi Ss, Happy to hear we could make the experience great! Our sales team will always treat you well! Enjoy the new car!

February 09, 2021

Dealership Rating
Employee Rating

This place is awesome they are very knowledgeable about the vehicles on the lot. They listen to your preferences and work with you the best they can to meet what your asking for. Since doing business wi More

by BCEJTB1251988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hayley Wilson

Feb 10, 2021

Rock County Honda responded

Hi BCEJTB1251988, At Rock County Honda, we listen to your needs and wants. From there we help you find the very best vehicle that fits your preferences, without pushing unnecessary extra items. Happy to hear we could keep you coming back! :)

February 03, 2021

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Employee Rating

Friendly, quick, quality and professional, honest up front answers. Great people to work with!!! I came from Rockford Illinois 45 minutes from Janesville to work with this wonderful group of people. Tha More

by ENEHLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ellie Brown, Chris 'Kirby' Klemen, Rocio Medina

Feb 03, 2021

Rock County Honda responded

Hi ENEHLS, At Rock County Honda, we believe that honesty is the best policy when it comes to selling vehicles. We are glad that we could make the 45 minute drive worth it! :)

January 20, 2021

Dealership Rating
Employee Rating

As always everyone is professional, and very cheerful. They answered all my questions. The dealership itself was very clean. All my needs were met, no complaints. More

by HOOK403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Thompson, Kane Perkins , Chris 'Kirby' Klemen, Hayley Wilson

Jan 23, 2021

Rock County Honda responded

Hi HOOK403, Glad to hear that we could get all your questions answered. If you find yourself having more questions, don't hesitate to reach out. :)

January 14, 2021

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Employee Rating

Great Dealership. Would definitely recommend. Very knowledgeable staff that goes above and beyond for their customers! A+ to every department in the dealership. Will definitely return! More

by kplath0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Thompson, Kane Perkins

Jan 16, 2021

Rock County Honda responded

Hi Kplath0, Happy to hear that we could go above and beyond for you! Can't wait to see you again! :)

January 13, 2021

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Employee Rating

If the used car I wanted was available at another dealership I would have gone elsewhere. Poor customer service in the sales department. After paperwork was done I was given no help, explanation of a More

by DBQGUTT
Customer Service
Recommend Dealer
No

Other Employees Tagged: Tim Thompson, Jeff Dougherty

Jan 13, 2021

Rock County Honda responded

Hello DBQGUTT!! We appreciate all feedback but we also understand everyone has their own perspective on things. As you point out, I had a one-of-a-kind used car and it was priced under market value. When you came over to make a deal, I took a few hundred more off to make the deal work for you. As you left, you questioned my integrity loud enough for all to hear and after you left, several customers acknowledged how well I handled the situation. As I'm sure you recall, the certified check from your bank hit a snag at Fedex, so on Christmas eve I personally left a busy showroom and drove to Fedex to track down the package so you didn't have to. Fedex stopped what they were doing to track down the package so you didn't have to go home without your car, and make another trip back to see us. I feel like we went above and beyond to make this work for you, but again, I understand we all have our perspectives. I apologize for the car not being washed but with how busy we were on Christmas eve, and then me having to spend 45 minutes running to Fedex, it got lost in the shuffle and I'm sorry for that. As for showing you features on the car, when you initially looked at it you weren't even comfortable with my sales person pulling the car over for you to drive...so he assumed that you weren't going to be comfortable with him sitting in there next to you to show the features. I'm sorry you have this perspective on the whole transaction but after our interactions I'm not surprised by our 1 star rating at all. Read through our numerous positive reviews on Dealer Rater and you will see this feedback is not the norm. Please reach out to me personally if you have any other questions, comments or concerns!! I hope you're enjoying your new-to-you Honda!! Tim Thompson Sales Manager

January 06, 2021

Dealership Rating
Employee Rating

Great experience with both Burnie and Haley. Very helpful to meet my needs. I'm definitely once again telling who I know of how pleased and grateful I am for the Rock County Honda gang! Thanks SO MUCH! More

by TAKOENIG
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tim Thompson , Hayley Wilson, Kirby

Jan 06, 2021

Rock County Honda responded

Hi TAKOENIG, At Rock County Honda, we strive to meet all your needs! It make's us happy to hear how great your experience with the RCH gang was! Thank you for such a great review! 💕

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