Butler CDJ | Page 10

Easiest car buying experience! The entire team was a pleasure to work with and will definitely consider them again when purchasing my next vehicle. The entire team was a pleasure to work with and will definitely consider them again when purchasing my next vehicle. More

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Just stop here. Don't look to deal with other dealerships. I am ex military and dealt with car dealers in Oklahoma, Texas, Connecticut, Virginia, Georgia, and Pennsylvania. They are the BEST dealerships. I am ex military and dealt with car dealers in Oklahoma, Texas, Connecticut, Virginia, Georgia, and Pennsylvania. They are the BEST dealership I've ever dealt with. They took my pre approval with capital one and we did a deal on the 2018 ram 2500 I wanted. So many other dealerships are pushy want you to use in house financing, and find the truck they want you to buy not them. Quinton was my sales rep he was awesome, responsive, respectful and thorough. I also dealt with the finance manager and sales manager J.R. they were all helpful. They brought the truck to my house and picked up my trade at my house. I will never go anywhere else!! I will recommend them to everyone!! More

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I have used Butler for service on cars from our collision shop so I trusted the dealership to give me a fair deal. Nolan, my salesman, treated me fair and I decided to purchase my first brand new vehicle. shop so I trusted the dealership to give me a fair deal. Nolan, my salesman, treated me fair and I decided to purchase my first brand new vehicle. More

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I just recently purchased my vehicle with Charles Manigo. He made the process so easy. I could t be happier. I would absolutely purchase another vehicle from him when the time comes. Thank you so much for a He made the process so easy. I could t be happier. I would absolutely purchase another vehicle from him when the time comes. Thank you so much for all your hard work. You were amazing. More

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asked about a 2013 suv they said it was in the shop awaiting a part. They offered me 11000 on my trade, then i was called back and told they couldnt sell the suv. A week later i noticed it was online w awaiting a part. They offered me 11000 on my trade, then i was called back and told they couldnt sell the suv. A week later i noticed it was online with more pics. Seems they lied about about selling the suv. I asked about the suv again and the out the door price had changed, as far as my trade, and some extra fees were there. real slick to say you cant sell it then its available and my trade goes down. More

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Recall on my Jeep Wrangler 2018 I tried twice to speak to the owner or manager of the dealership to tell them how much I appreciate Trey in the service department. I got a voicemai I tried twice to speak to the owner or manager of the dealership to tell them how much I appreciate Trey in the service department. I got a voicemail but didn't leave a message. Just wanted to let the owner/manager know how much she is appreciated and always takes good care of me. Cory is another one that is so nice and smiles every time he sees me. Makes me feel like I am part of the family . I want to thank the mechanics who worked on my Jeep too. It's always just like I left it. Thank you all for taking good care of me and my Jeep. Judy Stovall More

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Failed to honor deal I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced ar I had been working with a sales manager via email for about a week regarding two used wranglers they had available online.  A black wrangler priced around $9700 and a red wrangler priced around $12000.  Same year, model and trim, but the black one had about 20k more miles.  We arranged for me to drive from Charleston on Friday to come check out both vehicles, but I was told that the black wrangler was still being serviced and hadn't hit the lot yet.  No problem. I drove to Beaufort as planned and met with the sales manager.  He informed me that the black wrangler was losing a lot of oil due to a bad seal or gasket and was not for sale - it would cost them too much to repair, and they were just going to sell it wholesale.  That was fine, and we took the red wrangler out to test drive. I decided to negotiate a deal on the red wrangler and he went to "the people upstairs" to get the numbers together.  He brought a pricing sheet with the VIN and info specific to the black wrangler, but the $12000 pricing for the red one, adding taxes and fees etc. to bring it to just under $14,000.  I pointed out the black jeep info, but was told that it was a mistake and that we all knew which wrangler we were negotiating. We finally negotiate a deal, and then it's off to the paperwork.  I'm paying full cash, so quick and easy.  I get all the paperwork done, bind insurance, and then move to the finance office to finalize the tag, title, and count out the cash.  As I'm signing title info, I notice that they've drawn up the information for the black wrangler that isn't even for sale.  After pointing this out, the finance team member heads off to "the people upstairs" to get the correct info and paperwork.  Despite some confusion with the initial paperwork, the team at Butler Chrysler Dodge Jeep worked to honor the deal that we had negotiated, and make sure that I left feeling great about my purchase. There can be mix-ups and errors in any aspect of business, and the important thing is how a company makes it right. Butler CDJ has earned my business and referrals. More

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Horrified Woman I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was I bought my Dodge Durango into the service department to be service for a wind noise and diagnostic testing. As a result of my car being service I was informed that I needed a radiator and a rear-end seal, Work was approved totaling $1600.00. Driving home from the Butler,I heard the same wind noise, I was told to bring it in when mechanic who work on vehicle would be there.(Vehicle was taken back two days later}, Butler Dodge of Beaufort always seems to find something wrong other than or in addition to what the car was intended to be service for, Coming across Broad-river bridge 3 days later the vehicle expired at 7:30 at night in the dark and rain. Seven days later I am driving around in a rental costing a total of $300.00 a week, I truly believe that something needs to be done by Butler Dodge to rectify this entire matter. More

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Recall fix I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie I live in Bluffton and drive to Beaufort for Service because of the outstanding customer attention I receive! I am in the service industry and Debbie is AWESOME! She went above and beyond when I left my garage door opener in the loaner and she made sure to get it back for me! She called me right away when it was back in her possession. She got me in and out quickly and made sure I understood what the next steps were! I truly wish she worked for me!!! 10 out of 10! More

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Over and above Service First I want to thank two employees from this dealership that provided exceptional service over and above with I would rate AAA +. Trey Rivers for her First I want to thank two employees from this dealership that provided exceptional service over and above with I would rate AAA +. Trey Rivers for her patiences, her expertise, knowledge and great Customer Servicec skills. She is one outstanding Service Advisor. Mike, he is one outstanding mechanic an his employer should be aware of how lucky you are to have someone that sincerely likes his work is very knowledgeable and wants his customers to get the best her willing to provide. He went the extra mile in repairing our car but did so with genuine concern and wanted to save us unnecessary expenses and give us back a vehicle we are comfortable to know was repaired correctly. My experience at this dealership was great and Butler has some awesome employees in their Service department and these two represent Bulter CDJ well. Thanks to both More

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