I had been working with a sales manager via email for about a week regarding two used wranglers they had available online. A black wrangler priced around $9700 and a red wrangler priced around $12000. Same year, model and trim, but the black one had about 20k more miles. We arranged for me to drive from Charleston on Friday to come check out both vehicles, but I was told that the black wrangler was still being serviced and hadn't hit the lot yet. No problem.
I drove to Beaufort as planned and met with the sales manager. He informed me that the black wrangler was losing a lot of oil due to a bad seal or gasket and was not for sale - it would cost them too much to repair, and they were just going to sell it wholesale. That was fine, and we took the red wrangler out to test drive.
I decided to negotiate a deal on the red wrangler and he went to "the people upstairs" to get the numbers together. He brought a pricing sheet with the VIN and info specific to the black wrangler, but the $12000 pricing for the red one, adding taxes and fees etc. to bring it to just under $14,000. I pointed out the black jeep info, but was told that it was a mistake and that we all knew which wrangler we were negotiating.
We finally negotiate a deal, and then it's off to the paperwork. I'm paying full cash, so quick and easy. I get all the paperwork done, bind insurance, and then move to the finance office to finalize the tag, title, and count out the cash. As I'm signing title info, I notice that they've drawn up the information for the black wrangler that isn't even for sale. After pointing this out, the finance team member heads off to "the people upstairs" to get the correct info and paperwork.
Despite some confusion with the initial paperwork, the team at Butler Chrysler Dodge Jeep worked to honor the deal that we had negotiated, and make sure that I left feeling great about my purchase. There can be mix-ups and errors in any aspect of business, and the important thing is how a company makes it right. Butler CDJ has earned my business and referrals.