CHELSEA SYMON BURKE

Chelsea and these Guys are Amazing! They made my spur of moment car buying experience smooth and easy from start to finish! The sales managers Stu/Alan were FANTASTIC! They sealed the They made my spur of moment car buying experience smooth and easy from start to finish! The sales managers Stu/Alan were FANTASTIC! They sealed the deal making me smile again. My salesperson, Luis provided great customer service. Last but not least, Hector/Carlos for handling the financials. Awesome Team! I'd definitely do business with them again. Thanks Guys More

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Having worked a great many years in the Service industry, it is my experience that Customer Service (when it is good) is truly under-rated, and (when it is bad) is virtually always punished. With that in it is my experience that Customer Service (when it is good) is truly under-rated, and (when it is bad) is virtually always punished. With that in mind, I would like to level the playing field by congratulating Greg Larsen (Sales), Hector Rosina (Financing and Ultimate Care) and Chelsea Symon Burke (Technology Enablement) on the outstanding service that my wife and received during our X5 purchase this past Saturday. From the moment my wife and I walked into the dealership, it was clear that they have developed a well orchestrated process, that they executed efficiently and effectively - they make a great team! Each if them took the time to answer (and in some cases repeat) the questions we had; this was most helpful in the case of the in-car Technology Enablement. Based on that experience, I have no reservation about recommending for your next vehicle purchase. More

by paulkriegler Verified Customer Verified Customer

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Very professional on point service and highly highly recommended thank you guys so so much. recommended thank you guys so so much. More

by joshuamorris357 Verified Customer Verified Customer

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We had excellent service, assistance,and order lead time. We will as we have continue our relationship in the future We will as we have continue our relationship in the future More

by CHUCK81 Verified Customer Verified Customer

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Scott, our sales rep, is extremely knowledgeable and professional. His knowledge, analytical skills, and his willingness to spend time with us we truly appreciated. He made a difference! professional. His knowledge, analytical skills, and his willingness to spend time with us we truly appreciated. He made a difference! More

by KWKARIWILLIAMS123 Verified Customer Verified Customer

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Greg contacted me to let me know he had a car for me. We discussed a deal over the phone. I told him I wanted a payment of $450. He told me he would make that happen. When I arrived to test drive the car We discussed a deal over the phone. I told him I wanted a payment of $450. He told me he would make that happen. When I arrived to test drive the car, he had the paperwork done. I agreed to buy the car after the test drive. I told Greg that the door projector light in my car door was not for sale and I wanted it back. He told me that was too much work to remove and that he would “throw that in”with the deal. The monthly payment came out to $456. I asked if we could make that payment $450 as we agreed. He said “No, we can’t since I’m throwing in the projector light.” Also, the Deal he gave me was where I will have $12,000 at the end of my loan, which should have been made clear up front. Greg said nothing about that and the paperwork said nothing that I could see. My husband arrived and my husband was the one who explained that to me, not Greg! Very upsetting. Also, Greg was supposed to mail me the projector lights. He never bothered. When I went back to have the car windows tinted, I had to pick that item up myself. Very disappointing. Would not recommend Greg. More

by Pugsley Verified Customer Verified Customer

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It was a total pleasure dealing with John from BMW used car sales. I wasn't planning on purchasing a car but he was so knowledgeable, helpful and service oriented that I had to buy the car. Thank you John. car sales. I wasn't planning on purchasing a car but he was so knowledgeable, helpful and service oriented that I had to buy the car. Thank you John. More

by maldonadooscar Verified Customer Verified Customer

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Great sales team. Greg went above and beyond to take care of me. I worked with him over the last couple of months and he made sure to provide me with a few options bas Greg went above and beyond to take care of me. I worked with him over the last couple of months and he made sure to provide me with a few options based on my wants and needs. I appreciate his attentiveness and his thoroughness. More

by Haynescm Verified Customer Verified Customer

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Keith was awesome. Your finance process was insanely cool. No one else is paperless! Thanks for a wonderful experience all around Your finance process was insanely cool. No one else is paperless! Thanks for a wonderful experience all around More

by didee30 Verified Customer Verified Customer

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Usually I hate the car buying experience. Today Justino completely changed that. His attentiveness, knowledge and passion for BMW cars made me feel comfortable and confident that I was in the Today Justino completely changed that. His attentiveness, knowledge and passion for BMW cars made me feel comfortable and confident that I was in the right place. I am extremely grateful for all the help he offered with my 7 month old daughter, even playing cartoons to keep her entertained. Thank you Justino for all you did to make it such a pleasureful and memorable experience! More

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