Ilker Burnukara

Unfortunately, purchasing our new 2026 BMW X5 xDrive50e from BMW of Tampa has been an extremely disappointing experience. On delivery day, I noticed the VIN on our paperwork was incorrect and questioned from BMW of Tampa has been an extremely disappointing experience. On delivery day, I noticed the VIN on our paperwork was incorrect and questioned it. I was assured it was correct. It wasn't. The dealership had used the VIN for a completely different BMW we had previously considered rather than the vehicle we actually ordered. Our sales and finance paperwork had to be redone. Then our BMW ID/ConnectedDrive would not activate, preventing us from using features including the phone-as-key functionality. We were told to wait 24–48 hours. After it still didn't work, BMW of Sarasota advised us this was not normal and appeared to be an activation issue requiring the selling dealership. Resolving it involved additional trips, days of inconvenience, poor communication, and repeated follow-up. Unfortunately, the problems continued with registration. After having to follow up as our temporary registration was expiring, my husband subsequently received a notice from Florida DHSMV regarding proof of insurance and warning of potential action against his driver's license if not corrected. This was especially frustrating because BMW of Tampa had our State Farm insurance information at the time of purchase. I contacted management, including Dominic Harper and Finance Director Ryan Wolfe, regarding this latest issue and requested an explanation. The lack of timely communication and accountability throughout this experience has been extremely disappointing. Mistakes happen. What is unacceptable is experiencing problems at virtually every stage of a new vehicle purchase and repeatedly having to chase the dealership to get them resolved. Buying a new BMW should have been exciting. Instead, this experience has left me frustrated and regretting where we chose to purchase the vehicle. Based on our experience, I would not purchase another vehicle from BMW of Tampa and cannot recommend this dealership. More

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Ilker and the entire team at Tampa BMW were awesome and I would highly recommend them to anyone. would highly recommend them to anyone. More

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BMW of Tampa met all of our needs and found us the perfect vehicle. Thank you! perfect vehicle. Thank you! More

by Teill and Aaron Verified Customer Verified Customer

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The staff and showroom presentation were very professional and friendly. I would definitely recommend this dealership to friends. professional and friendly. I would definitely recommend this dealership to friends. More

by Omar.Jorge76 Verified Customer Verified Customer

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My salesman Ilka Burk was the best. He provided great, fast and transparent service. #1 He provided great, fast and transparent service. #1 More

by ALFONSO.SAPP Verified Customer Verified Customer

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Well In April when I originally purchased my vehicle I would’ve given 5 stars but now the fact that nobody can call me back from the finance department to help me with getting my money back from my trade would’ve given 5 stars but now the fact that nobody can call me back from the finance department to help me with getting my money back from my trade in extended warranty they now get 1 star… I have sent multiple messages as well as multiple days of texting with the virtual help desk. Not happy!! This has nothing to do with the purchase of the vehicle that went amazing this has to do with now that it has been months and still no response for my extended warranty from my trade in More

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Very professional on point service and highly highly recommended thank you guys so so much. recommended thank you guys so so much. More

by joshuamorris357 Verified Customer Verified Customer

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Thoughtful, patient, and attentive. Made us feel very comfortable throughout our long factory order process. Made us feel very comfortable throughout our long factory order process. More

by ajd Verified Customer Verified Customer

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Ilker is the best sales person you have. I love the car that I purchased. I was disappointed with the finance manager. He had a very poor attitude and tried to pressure me into running my cr I love the car that I purchased. I was disappointed with the finance manager. He had a very poor attitude and tried to pressure me into running my credit again at the dealership with the bank that I brought my bank draft from. And he kept saying hopefully we can take the draft. Even though it's the bank that they use. After that he didn't even want us in his office and just let Ilker do all the paper work at his desk to finish the car. This was very unprofessional and because of this, I will not buy another car for your dealership. Also it was raining so the car never got cleaned that day, when I came back for the cleaning, I was disappointed again buy the lack of skill to clean a car. They didn't even wipe anything inside and left dust and dirt from the old owner, and the outside washed it and left water marks all over the car. It's a black car and it only had 6K miles, it should be looking new. Overall I was disappointed, but Ilker was the only reason I stayed and finished the deal and didn't go somewhere else. More

by Eloy Gomez Verified Customer Verified Customer

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Ilker was terrific to work with, as well as Alan and Tom! No hassle, easy process and didn’t take nearly as long as I thought it would. I’m very happy with my purchase and my entire experience. No hassle, easy process and didn’t take nearly as long as I thought it would. I’m very happy with my purchase and my entire experience. More

by B Brown Verified Customer Verified Customer

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