CHRIS PENNINGTON

Poor customer service. Not a great experience. No one seems to enjoy their job or so any appreciation for their customers. Not a great experience. No one seems to enjoy their job or so any appreciation for their customers. More

by GTHOM1384 Verified Customer Verified Customer

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Service is excellent Dewayne is extremely helpful highly recommend bringing your car here for service recommend bringing your car here for service More

by wix.jeffrey Verified Customer Verified Customer

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This dealership has lost its class. They pray on women and overcharged them for services.. for instance I just paid almost $1600 to repair my AC which I said it was a leaking sensor. Go They pray on women and overcharged them for services.. for instance I just paid almost $1600 to repair my AC which I said it was a leaking sensor. Got my car back and it still was blowing hot then they turn around and charge me for another assessment fee. Then tells me it’s another $1900 to replace the air compressor.. what a joke I would never use this dealership again! If you are a woman whose warranty has expired on her car stay away from this place!! More

by endrianstanley Verified Customer Verified Customer

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Everyone I had an interaction with at Jim Ellis exudes professionalism and sincerity in their work. professionalism and sincerity in their work. More

by bmsnyder04 Verified Customer Verified Customer

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They can't fix my truck and I already pay 8000, and he just told me there's nothing they can do just told me there's nothing they can do More

by Renevalles314 Verified Customer Verified Customer

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Jim Ellis is a good dealership company. They treat their customs with respect which we appreciate. They treat their customs with respect which we appreciate. More

by HBROADWA Verified Customer Verified Customer

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If you are in the market for a new Buick, please go to Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! Jim Ellis. Not only will you find exactly what you’re looking for, you will also find that Jim Ellis has the best employees from sales to service! More

by HELENHOLMES Verified Customer Verified Customer

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Pleasant atmosphere and very capable and gentle staff, I hope the customer service is always the same thank you hope the customer service is always the same thank you More

by mayklopez365 Verified Customer Verified Customer

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I am currently pleased with the work they was done. The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke The communication from Chris my service advisor left a lot to be desired. Every piece of the process took longer than he said it would. When I spoke with him, I always felt like I was just a number which is the exact opposite of what the hold message says they want you to feel like. When I kept asking about the delays, the information I got from Chris was minimal and he seemed annoyed I asked. I finally had to speak with the manager in the Parts department who gave me a very detailed explanation as to what was going on with the parts. He even told me one has been on back ordered but that it had finally be resolved. He looked up the tracking and told me exactly when they would receive them. I was frustrated that I could not get any of this information from Chris. I'll return to Jim Ellis but will ask for a different service advisor next time. I'll hope to be treated less as a number and be given the information that I am looking for. More

by addcohen Verified Customer Verified Customer

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Very satisfied Very satisfied with the service I receive on my truck Correct Very please on my truck Correct Very please More

by melody.ivy.1958 Verified Customer Verified Customer

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