"Purchased a new VW"
We came in knowing what we wanted, thanks to the website and online chat with Calan. We drove in from out of town for the specific car that we had already decided on. Jessica met us immediately upon arriving in the parking lot. She was very courteous and very professional. She answered all of our questions. It was a very easy process. Thank you Jessica! We love our new car!
"Steve is great"
Steve went above and beyond to help me get in a VW Jetta. Very friendly staff and had a great overall experience at this dealership.
"Great Experience and never felt pressured to buy"
- David Moffett
Overall felt really great about my experience. It was the first time buy a new car and Wes Marteniz(sales man) made the experience painless and was up front about everything. Only down side was we had a new finance guy and were on a time line for when we needed to leave and he slowed us down a bit. Total from top to bottom was great and would highly recommend them.
"Overall good experience "
- Stacey Smith
Mike made us feel comfortable and not pushed into anything. Very down to earth and easy to work with. We are very pleased with our "pre-owned" vehicle.
I had a pleasant experience getting my 4th VW!! As always the wait is excruciating but Jessica made it a nice and smooth process. TJ was great as well.
We bought a Dodge Truck. We were told it had been through the service department. NOT!! On our way home, the interior lights did not work, noise in dashboard even key gob and they said we would get us another, wipers did not work. The came and picked up the truck and kept it 2 weeks. Said it was fixed, it was not. They picked it up again, took it to a dodge dealer to get it fixed and kept it 3 weeks. Truck was Canadian and had to have Canadian parts. We were told by this dealership the parts had been ordered. I called the dodge dealership and the told me parts had not been ordered. They also could not get the service department to talk to them. Finally got the truck back and driving down the road, the interior light panel in the ceiling fell out, this was one thing they said they fixed. The air conditioner controls that they said they fixed was not still makes a noise when the temperature is adjusted. Calls not returned, texts not responded to. Bad business!!
"Excellent Customer Service"
We were coming from out of town to look at a car and their staff was so accommodating - sending a video of the car, staying late so we would have time to get there. Jessica, our salesperson, was knowledgeable and friendly, and the finance person was very nice... even though it was an hour past closing. This dealership has a great staff. It was well worth the drive to work with them.
"Amazing Customer Service"
The whole experience was amazing. From Wes going out of his way to meet and exceed my needs, to Jess being an absolute delight to go through all necessary paperwork, to TJ making sure the financing paperwork was very well explained. Overall, i was in a terrible situation, and they made me feel like family. I will refer anyone who needs a vehicle ever, to your Murfreesboro location. I couldn't be happier. Thanks again for everything, guys.
"Great selection, great prices!"
I did a thorough research before I came by to check out the vehicle. They offered the best price along with the fastest response. Sim was great to work with. He explained about the car thoroughly and met with all of my requests.
I didn't like the fact that they weren't up front about the APR I got for financing, but ended up working out just fine. TJ at the finance dept was friendly and best of all, very fast which makes the boring paperwork portion pleasing.
All dealerships around Nashville area competed for my business, but this one in Murfreesboro got the win. And Sim was a huge part of that.
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"Working with Sim Thomas was great!"
We contacted the dealership late on a Sunday evening and Sim called us back the next morning. We told him what we were looking for and set up a time to meet. He prearranged our financing and had all 3 vehicles we were interested in right up front when we arrived. He even had our name hanging from the rear view mirror of one of them. Nice touch!
As we began our test drives Sim went over as many of the options and details as he could. With a bad storm approaching we managed to get through all 3 test drives just before the power was knocked out at the dealership. We were allowed to take the vehicle we liked the most home for the night and returned the next day to find all of the paperwork completed and best of all the numbers we had talked about the evening before had actually gone down slightly. Who has ever heard of that happening at a car dealership?
Sim was very friendly and knowledgeable and is someone that I would feel comfortable doing business with again in the future if the need arises.
I would highly recommend Sim Thomas and Murfreesboro VW-Hyundai if you are looking to purchase a new vehicle.
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