Cale Johnson

Friendly very accommodating and real good about staying in touch with me as what is going on with my vehicle in touch with me as what is going on with my vehicle More

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Great service and very friendly staff, was kept informed and they pay attention to detail. I highly recommend them. and they pay attention to detail. I highly recommend them. More

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Have had nothing but fantastic service from Bud Clary Sales and Service in Moses Lake, WA, since March 2021 when I got this car from them. They are the only ones I trust with my vehicle which has been se Sales and Service in Moses Lake, WA, since March 2021 when I got this car from them. They are the only ones I trust with my vehicle which has been serviced and this is first time I had my car in to them for repair (this visit) and tire change previous to this visit last year. More

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We had a great experience at Bud Clary. Service was awesome, and we are extremely happy with our new vehicle. Service was awesome, and we are extremely happy with our new vehicle. More

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I have to give their service department one star. I had my Dodge in there just last month and they had to replace the key Fob, immobilizer, and programmed them. Now my key fob won't lock or unlock my I had my Dodge in there just last month and they had to replace the key Fob, immobilizer, and programmed them. Now my key fob won't lock or unlock my truck. My old one doesn't work either. When I called for them to check what the issue is, they treated me like this was a brand new issue and told me to make an appointment with the service dept. If it turned out to be their fault, they would not charge me for the diagnostic fee and/or repair. When I tried to make an appt, I was told the appointment could take a while, so it might not be a good idea to wait. I am from out of town and now I need to find someone to pick me up and then take me back to get my truck. I have no idea if they are going to zing me again for an additional repair. I'd think they would at least assume the fault is with their repair and get me in right away for a check. If it turns out to be something else, then we address it. So rude. Sorry guys.. you're not scoring very high in my book. More

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Very complete inspection. Explanation on the fluids were understandable. Friendly service and knew history of the car. Explanation on the fluids were understandable. Friendly service and knew history of the car. More

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Well done transmission repair Kept me informed thru the process Overall good experience 2014 Jero Grand Cherokee the process Overall good experience 2014 Jero Grand Cherokee More

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Took our 2018 wrangler unlimited in for the clutch recall first off it took longer than expected only to find out the tech crushed a wiring connector they called on the 2nd day and said they will need to get first off it took longer than expected only to find out the tech crushed a wiring connector they called on the 2nd day and said they will need to get us a rental. a few hours later they had a 2wd mini van for us that was not going to work for out trip over the pass. So next they said they could now solder up the connector and have it done today. On the way home my wife noticed an exhaust leak and sure enough the rear clamp was over tightened and the pipe was not fully under it. the service writer i texted with said no problem bring it back he was gone today and his replacement wanted me to make an appointment it is now thursday 4 days into out 7 hour job. i was a ASE gas and diesel master tech in the past and went home and pulled it into the shop only to find all kinds of damaged and torn heat shield's 6 of the 7 wiring clips broken on the wiring harness. it happens but should be replaced and the parts department should have them so as too not leave the wiring harness laying on the trans to rub through at a later date past the warranty i'm sure. The non lock nuts on the exhaust flanges finger tight the aft clamp really crooked and the pipe under it only half way in so two of the three flanges had large leaks . I have pictures it's really bad no mechanic at a dealership should be this bad. so now i feel like my jeep is worse off than before the recall. I will find the clips myself and never set foot in a bud clary dealership or service shop again. Also on a side note bud clary ford had my mustang gt in for warranty work for 3 months same story 2200 bucks and it turned out to be what i said it was and was under warranty after all but it took a call to ford corp to get it fixed and i traded it for this jeep the day i got it back. And my 2018 f350 had warranty work done for oil leaks and i need to redo it also 2yrs and 13000 miles later because they used the old CCV valve again or never updated it per the recall in the first place and to think i was going to look at a new ram diesel dually today while they tightened a few bolts they left loose sure glad i looked myself. stay clear of all bud clary dealer's in moses lake they must be run by the same management. More

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