Cale Wood | Page 2

Bad service , to much waiting time for small repairs , bad customer service , they told me they have all the parts for my repairs and they call me at 4:30 pm saying we have to reschedule to do the rest of bad customer service , they told me they have all the parts for my repairs and they call me at 4:30 pm saying we have to reschedule to do the rest of the repairs , they told me it was first come first serve for an recall , I was the first the fist on line and they can finish the job , I won’t came back to that dealer ever . . More

by Raulescareno2514 Verified Customer Verified Customer

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I would like to know why will you bring in a vehicle for recalls and their recall calls to replace such part or Repair? They don’t do nothing they tell you we check it and it’s find. And the problem is stil recalls and their recall calls to replace such part or Repair? They don’t do nothing they tell you we check it and it’s find. And the problem is still not resolved thank you More

by Serafinolaguez Verified Customer Verified Customer

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My service person Jazz showed up on time, provided the service successfully, and in the timeframe he stated before he started. service successfully, and in the timeframe he stated before he started. More

by BMATSUMO1984 Verified Customer Verified Customer

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Order part that never came . My truck was there for 4 weeks and didnt get repaired. I pick up my truck and still haven't got a call back about the part coming in My truck was there for 4 weeks and didnt get repaired. I pick up my truck and still haven't got a call back about the part coming in More

by ROCKYPOINTGRANITE Verified Customer Verified Customer

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Horrible customer service especially from the front desk not answering phones and poor service overall not answering phones and poor service overall More

by Christopherseamster27 Verified Customer Verified Customer

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I was happy with the service but it did take a long time and I had an appointment, but it probably took a long time to do the work itself, so I was fine with it and I had an appointment, but it probably took a long time to do the work itself, so I was fine with it More

by FLSS4ME Verified Customer Verified Customer

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The turn around was faster than expected and much appreciated. Notified me via text and voice. appreciated. Notified me via text and voice. More

by JOHAN_J Verified Customer Verified Customer

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The dealership has excellent customer service, making sure the vehicle was in top condition and great quality. sure the vehicle was in top condition and great quality. More

by edgar.b Verified Customer Verified Customer

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I was greeted a couple of min after I arrived, then someone else came and explained to me what was going to be done. Then i received a call when it was ready. Tha ks someone else came and explained to me what was going to be done. Then i received a call when it was ready. Tha ks More

by NA17 Verified Customer Verified Customer

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I would like to give 10 stars to Dana T, Juan B. And Emma M. I came in at the end of the day. My split panel had broke and Emma was able to assist and find Juan the tech to take my car right away. D And Emma M. I came in at the end of the day. My split panel had broke and Emma was able to assist and find Juan the tech to take my car right away. Dana came out and gave me pricing and explained everything. Not only did my panel get replaced but an all point inspection and a recall issue was fixed. I was in and out no more than 30 mins. Elk Grove Ford you have a wonderful team who went above and beyond in customer service. Thank you Dana, Emma, and Juan I appreciate all you did and had to let Ford know. Thank you team. More

by HALEYGREGG1977 Verified Customer Verified Customer

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