Lacks organization poor customer service doesn’t care
lacks communication
No call back no documentation provided
On service provided
lacks communication
No call back no documentation provided
On service provided
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by Jorge
Verified Customer
Verified Customer
Service Price Transparency
Jun 17, 2026 -
Elk Grove Ford responded
We're sorry to hear about your experience, Jorge, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Great staff and experience.
Had kids with em and an appointment set got me in right away. Thank you.
Had kids with em and an appointment set got me in right away. Thank you.
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by Frozhan Rasul
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2026 -
Elk Grove Ford responded
It’s great to know our team accommodated you and your children and got you in at your scheduled time. We’ll share your praise with Cale. We appreciate you choosing us for your Ford service.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Joe was my service rep and he was very knowledgeable and
able to answer all of our questions and even offered suggestions.
able to answer all of our questions and even offered suggestions.
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by sprincam2001
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Elk Grove Ford responded
We’re glad our team could provide knowledgeable answers and helpful suggestions during your Ford Fusion Hybrid service. Thank you for sharing your experience.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
They are awesome, efficient fast and great customer
service. I will recommend them to my friends and family.
service. I will recommend them to my friends and family.
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by EMMANUEL.CISNEROS
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Elk Grove Ford responded
Reading your feedback made our day. Cale and our team are glad to have provided fast and attentive service. Thank you for recommending us to friends and family and trusting us with your Ford service.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
We had a great experience with the Fleet Service
Department at Elk Grove Ford. The staff was helpful, knowledgeable, and made the process smooth from start to finish. Excellent communication and dep
Department at Elk Grove Ford. The staff was helpful, knowledgeable, and made the process smooth from start to finish. Excellent communication and dependable service — definitely appreciated.
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by INFO@AHCONCRETE.NET
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tony Ferris
May 30, 2026 -
Elk Grove Ford responded
Thank you for highlighting how Cale and our Fleet Service Department delivered clear communication and dependable care for your Ford F-450. We’re glad to have provided a seamless experience from start to finish. Thanks for trusting us with your service needs.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Jason was great, very helpful but also allowed us some
room to talk and discuss without abandoning us or leaving us feeling like we weren’t important. Great job on the run down of the truck. I would buy f
room to talk and discuss without abandoning us or leaving us feeling like we weren’t important. Great job on the run down of the truck. I would buy from Elk Grove ford and Jason again. Finance was awesome as well.
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by CHRIS.SPLASHBROTHERS
Verified Customer
Verified Customer
Other Employees Tagged:
Jason
May 29, 2026 -
Elk Grove Ford responded
Thank you for sharing your experience. It’s great to hear that Cale and our finance team provided helpful guidance and space during your Ford F-150 walkthrough. We appreciate your 5-star rating and look forward to assisting you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Chris in sales was definitely a great help getting into a
new vehicle. Assisting with making sure I got what I wanted and having great communication. Definitely recommend working with him for a great deal!
new vehicle. Assisting with making sure I got what I wanted and having great communication. Definitely recommend working with him for a great deal!
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by KEVINRIVERA250
Verified Customer
Verified Customer
Other Employees Tagged:
Chris
May 23, 2026 -
Elk Grove Ford responded
Thank you for sharing your experience. Cale is delighted to have helped you secure your new Ford F-150 with clear communication and attention to your preferences. We appreciate your recommendation and are here if you need anything else.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
The front desk service advisor was very friendly and
communicated clearly throughout the process, which I appreciated. However, the actual service work did not fully address everything I brought my truc
communicated clearly throughout the process, which I appreciated. However, the actual service work did not fully address everything I brought my truck in for.
I specifically asked for my muffler to be tightened because it was rattling. The first time I mentioned it, it appears it was completely overlooked. After I followed up again the day before pickup, I was told they couldn’t find anything wrong. However, I am confident the muffler is loose because the rattling stops when I put pressure on it with my foot. At this point, I’m suspicious the issue may have simply been forgotten again and never properly addressed.
I also had to personally provide the parts needed for the repair, which was frustrating after already bringing the truck in for service.
On the positive side, they did fix the engine issue once the parts were available. Overall, my experience was average. The customer service from the advisor was good, but the mechanical/service side felt rushed or lacking attention to detail.
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by tech
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
I don’t think Cale Wood helped me at all. I think her name was like Emma or something or maybe Alicia
May 20, 2026 -
Elk Grove Ford responded
Thank you for your business and this review. We're happy our team was ultimately able to fix the engine and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
So far I've been very happy with the truck I noticed one
little problem yesterday while driving it and I'm trying to get it solved with the dealership.
little problem yesterday while driving it and I'm trying to get it solved with the dealership.
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by marc.pittman99
Other Employees Tagged:
Ally and Aaron
May 14, 2026 -
Elk Grove Ford responded
Thank you for the 5-star rating and sharing your positive experience with your Ford F-150. We’re sorry to hear about the issue you encountered. Cale will be happy to assist you with this concern.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
Service as I expected and fast.
Technician was familiar with my 2023 Ford transit high roof van.
Technician was familiar with my 2023 Ford transit high roof van.
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by Thomas
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Elk Grove Ford responded
Thank you for the 5-star review. We’re pleased Cale’s familiarity with your Ford helped us deliver the fast service you expected. We look forward to serving you again.
Best Regards,
Cale Wood, General Manager
916-478-7000
calewood@lithia.com
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