Cale Wood
Cale Wood at Elk Grove Ford

Cale Wood | Page 39

Sales

Elk Grove Ford

9645 Auto Center Dr
Elk Grove, CA 95757

Contact Me
4.5
745 Reviews
4.5

745 Reviews

Write a Review

745 Reviews of Cale Wood

December 19, 2024

Dealership Rating
Employee Rating

Quick easy was in and out with my new SUV pain free. The manager called to check to see how everything was going about a week later and answered any questions I had at that time. 100% recommend this dea More

by Susan.Schuler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2024

Elk Grove Ford responded

Susan, thank you for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Dealership Rating
Employee Rating

Fast and convenient. People easy work with. I go there every 4 months for old change. More

by Jin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Dealership Rating
Employee Rating

Elk Grove ford is helpful and the service manager is pretty helpful and keeping us informed and updated More

by Lyxeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Dealership Rating
Employee Rating

Easy and friendly buying experience with a fair price and would buy from here again. More

by KSKILLMAN17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2024

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Dealership Rating
Employee Rating

The person that helped me needs more training. She had no information on my vehicle or my service plan. It was also the tech did not look up the information on the vehicle. So all need more traini More

by simio2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 23, 2024

Elk Grove Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 19, 2024

Dealership Rating
Employee Rating

Staff were professional, excellent communicators, and I felt like they cared about my service! The work was done in a professional manner and I even received a follow up call asking about how the vehicle w More

by JULIE96822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Elk Grove Ford responded

Thanks, Julie, for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2024

Dealership Rating
Employee Rating

Made an appointment for service and was in and out in about 2 hours.Every one was professional and friendly. More

by JOYKRAYNAK57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2024

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 14, 2024

Dealership Rating
Employee Rating

Quick, efficient and professional Waiting area clean and comfortable. Restrooms were clean and well stocked. More

by WAYNEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Elk Grove Ford responded

Thank you so much, Wayne, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 13, 2024

Dealership Rating
Employee Rating

Poor service my 8am appointment for installing driver side shock and replace lug nuts on all four tires. The work could not be done, rescheduled for the next day. They replaced the shock but not the lugs More

by dbddiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nikhil

Dec 18, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Dec 18, 2024

Elk Grove Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2024

Dealership Rating
Employee Rating

Bought my F 150 there and the people delta with were very helpful. The service dept is excellent! More

by FSDELGADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2024

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

...
39
...