Caleb Darnall | Page 7

Was happy with my trade in price but dealership was reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set u reluctant to budge much on price of vehicle being purchased. I feel we got the vehicle for a fair price only considering the trade in. We set up a time to close for 4pm on Monday after securing the vehicle the Saturday prior. We arrived at 4pm and had to wait an hour and a half until we got in with the financing person. Not acceptable. The odometer listed on my trade in on the paperwork was listed 12k miles less than the actual. I pointed that out to the finance person and they said basically it was no big deal. Seems odd. Our new vehicle needs part to make the Apple CarPlay compatible. We were not told this until we came in to close. Now we need to come back to have the part installed. Had we of known this we probably would have opted to close on a later date after the part was installed. The finance person told us for our lifetime powertrain warranty that we MUST have the vehicle serviced at St. Cloud Toyota because we live within 50 miles of the dealership. I questioned this repeatedly and was told that all service had to be done there. There is a clear disclosure on the Lifetime Loyalty Program paperwork that says basically says "should you live within 50 miles of the selling dealer and choose to perform your recommended maintinence from somebody other than the selling dealer you must contract the Administrator of this Certificate for permission to maintain eligibility." So basically I can do my maintenance at another place I just have to make sure I contact the Administrator of the Loyalty Program to make sure it would be covered. I don't necessarily NEED to come to St. Cloud Toyota which is what I was told I basically had to do. I do a lot of my business with a local auto repair place that I highly trust and I will continue to go there if I am allowed under the Loyalty Program. I have had other issues with St. Cloud Toyota in the past. For one, I was quoted about $1400 for a complete fluid exchange in my Toyota Tacoma. I brought the quote to the place I do my auto repairs and had all the same work done for just under $900. I know dealership labor is atrocious which is why I avoid dealerships for paid maintenance but a $500 difference is crazy. Also, the last time we brought in my wife's Highlander we were told that we needed an alignment. I reluctantly told them to go ahead with the alignment since the vehicle was there anyways out of convenience. Shortly after we were called again and said that they can't do an alignment on our Highlander (I forget the reason but it really didn't make any sense to me) and that as long as I keep up with the tire rotations we should be fine. Odd. We have done business with St. Cloud Toyota in the past because it is our local Toyota dealership. I like the brand and plan to stick with them when purchasing vehicles in the future. However, I know multiple people who have gone out of their way just because the have not had good experiences with St. Cloud Toyota. They have gone to cities dealerships just to avoid St. Cloud even though they live local. I have been told that the experience was completely different than what they encountered here. We did not have a choice because St. Cloud had the exact used vehicle we wanted, a lightly used, low mileage Rav4 Limited with the specific options my wife wanted; therefore, we did not have much of a choice on where we purchased from. Overall, we had a good salesperson. He could have been a little bit more informed about the vehicle (we did set up a test drive time prior) He didn't know about the CarPlay issue and was unsure of some of the cars features when we asked him. Side note, Dan Pope is an excellent employee, always cordial, understanding and very helpful. No experience with him for this purchase but am always glad if I step into his booth for service. More

by Customer01 Verified Customer Verified Customer

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Caleb did a great job. After Toyota changed the color of my ordered vehicle he worked hard on getting me another one. After Toyota changed the color of my ordered vehicle he worked hard on getting me another one. More

by PAULAMHP Verified Customer Verified Customer

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Caleb did great with service all around. Will definitely come back for all maintenance and service for this vehicle. Will definitely come back for all maintenance and service for this vehicle. More

by AlexBaer88 Verified Customer Verified Customer

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St Cloud Toyota did a great job with this online purchase and sale of a used Land Cruiser. I work in the retail automotive industry and interact with dealers throughout the U.S., so I have a certain expecta and sale of a used Land Cruiser. I work in the retail automotive industry and interact with dealers throughout the U.S., so I have a certain expectation on how a transaction should unfold. Each of the online sales staff, Caleb, and SCT were responsive and professional throughout the sales process. No reservation in recommending any online shopper to do business with this dealership. More

by bassra726 Verified Customer Verified Customer

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At first, he seemed focused on another customer and didn’t seem like he wanted to help me with my goals ($20k/lower miles/newer/SUV). Once he was done helping the other customer and was able help me he didn’t seem like he wanted to help me with my goals ($20k/lower miles/newer/SUV). Once he was done helping the other customer and was able help me he was super helpful. Great customer service! More

by Hansco61 Verified Customer Verified Customer

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Caleb, the salesperson, and Nate, in finance/closing, both did a great job. They treated me well and got me the exact truck that I wanted. I couldn't be more satisfied. They also gave me more than I expe both did a great job. They treated me well and got me the exact truck that I wanted. I couldn't be more satisfied. They also gave me more than I expected on my trade-in. More

by Larry Johnson Verified Customer Verified Customer

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Great experience buying my car. Answered all my questions Sales was not pushy. Competitive in pricing.. Answered all my questions Sales was not pushy. Competitive in pricing.. More

by KD Verified Customer Verified Customer

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A company’s reputation depends upon those who represent it it. Caleb Darnall is a good example of why Toyota in St Cloud has a great reputation. He is personable, respectful, and enthusiastic about what he it it. Caleb Darnall is a good example of why Toyota in St Cloud has a great reputation. He is personable, respectful, and enthusiastic about what he does… Giving customers, options, and information about purchasing automobiles. I rated him five because of that! Thanks for asking! More

by wirthpkjj Verified Customer Verified Customer

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The salesman was the most honest/helpful salesman ever. 10/10 would recommend to all. 10/10 would recommend to all. More

by raywaldusky Verified Customer Verified Customer

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Stress free buying process. We received a good price for our trade-in vehicle. We are happy with our new car. Our sales person, Caleb, was pleasant and helpful. We received a good price for our trade-in vehicle. We are happy with our new car. Our sales person, Caleb, was pleasant and helpful. More

by Tririder777 Verified Customer Verified Customer

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