Caleb Stark | Page 4

I dealt with Felix. He was very personable & easy to talk with. We looked at a 2023 Toyota Highlander. We took it for a test drive & I was impressed & started the paper He was very personable & easy to talk with. We looked at a 2023 Toyota Highlander. We took it for a test drive & I was impressed & started the paper work to purchase. On the day I took the test drive, there were scattered showers in the area & I did not notice the dent on the rocker panel below the passenger door or the gouge in the right front tire rim, due to us dodging the rain. I did ask for new tires of which I was accommodated. When the tires were replaced, the gouge in the right front rim had to be noticed by the technician replacing the tires, but it was never brought to my attention. It was not til after purchasing the vehicle & bringing it home did I notice the dent in the rocker panel & the gouge in the right front rim. I brought this to the attention of Felix & he said he mentioned this to the service manager. I was denied any further work being done to the vehicle. I was hoping that these things I did not see could be repaired. I did have a clean trade-in & paid in full the balance that was owed. I also purchased a long term warranty. I was hoping that the rocker panel & gouge in the rim could be repaired or replaced. I truly enjoy driving this vehicle & working with Felix was a pleasant bonus. Sincerely yours, Robert J Deiman More

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I will NEVER go back to Inver Grove Toyota. The salesperson Bryan Schultz and Cabel, the financial person, are they WORST people to work with. They gave me FALSE information about my birthday a The salesperson Bryan Schultz and Cabel, the financial person, are they WORST people to work with. They gave me FALSE information about my birthday at the credit bureau and even said I'm DECEASED at the social security administration place. If you two didn't want my service, just say it dont make up lies about my birthday showing incorrectly, and don't tell me I'm deceased when I'm still alive here. My experience with them yesterday was I saw the 2024 grand highlander max limited, so i reached out to them. Bryan Schultz texted me back to set up a test drive with the car, which we set it for 4:30pm. Got there test drive and everything I wanted the car. Ask him to run some numbers so we can go finance with our bank instead of them. My husband and I got to the point where we are not going to down no money. My credit score is good, and I have the money to pay without downing any money. When we told him that, I already felt he didn't want to help us because we weren't going to down any money. He went and got a finance person whose name was Cabel. We got to the point with him about no down payment and see what they can help us with. They said they can see which bank can help with since it's a little harder with some banks when you don't down no money. So we said okay that's fine."" Let's try it. Isn't it the salesperson's job to enter all your information into the computer or is it the customer job to enter it in the computer? I don't get paid for entering my information into his computer. Bryan told me to enter my own information into his computer and walked away, and when I'm finished, they can run the number. Is this how you treat your customers? I had never experienced this before but I'm like, since I want the car, sure, why not. Once I entered all my information, they said it was going to take about 5 to 10 minutes for us to wait. Cabel comes back and tells me that they are still looking and there was something wrong with the bank trying to check my credit, and they couldn't figure it out. Then Cabel comes back and tells me that my birthday on there is showing the day/month/year. Which we thought was weird or in my mind im already thinking these people dont wanna help, so maybe they are just finding every excuse for me not to get the car because I'm not downing no money. Cabel was like, "Oh maybe a few years ago, when someone was looking at your credit score, they must have entered it wrong." Im like, okay, whatever. He comes back and said to give him like a few minutes, and he will get the numbers. Cabel comes back and asks me about my SS# to see if it's correct. I told him yes, that's my SS#. He said something wrong when they entered my SS#, but he would try to find out why, so we waited. He comes back and tells me that my SS# shows that I'm deceased. I'm like xxx I'm not deceased. Cabel tells us to call the credit bureau to fix my birthday and call the social security office to see if I'm deceased. He said he saw all my credit score, which is a good score, and he saw my mortgage on there, too. In my mind, im like xxx you see all my xxxx but couldn't help but have all these lies come out your mouth about my birthday, and im deceased. Cabel just said that when you get everything fixed, we can come back. I was xxxxen xxxx already with all these lies. We left they didn't give us no card info to call back when we get everything corrected. No apology that they couldn't help us. Is this how you guys treat your customers? The next day I called the credit bureau and the social security administration. I told them about a loan for a car and I wanted to see if my information was correct. The credit bureau said they show my birthday correct. The social security office shows that I'm still alive and they don't know why those people's from the dealership say that about me. DO A BETTER JOB INVER GROVE TOYOTA. GIVING FALSE INFORMATION ABOUT CUSTOMERS. More

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They have been incredible! Helpful, informative, understanding of my needs, accommodating. Highly recommend this dealship. Helpful, informative, understanding of my needs, accommodating. Highly recommend this dealship. More

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I visited the Inver Grove Toyota dealership on July 17th to look at a new 25 Camry they had available that I had been shopping around on for about a week. I had been in contact with multiple other dealer to look at a new 25 Camry they had available that I had been shopping around on for about a week. I had been in contact with multiple other dealers in the metro area and as soon as I spoke with and then met the salesperson, Felix Akinjo, I knew he was who I wanted to do business with. He was a professional and very enjoyable to work with and made the process much smoother than expected - also a big thank you to the other staff I interacted with: Esther, Jill and Caleb as they all made my experience at Inver Grove Toyota very pleasant. Thank you!! More

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We were very pleased with the customer service at Inver Grove Toyota. Our sales consultant, Lauri Stepniewski was professional, knowledgeable and was very personable to work with. She answered all our qu Grove Toyota. Our sales consultant, Lauri Stepniewski was professional, knowledgeable and was very personable to work with. She answered all our questions quickly and helped us find the perfect vehicle for our needs. We interfaced with other staff as well and everyone was welcoming and professional. I would highly recommend Inver Grove Toyota for any of your vehicles. They are wonderful to work with! . More

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Read the reviews on yelp etc really had a good experience at igh Toyota no xx no games straight answers reasonable prices no bait and switch would definitely buy another car from them got a Toyota from a gmc at igh Toyota no xx no games straight answers reasonable prices no bait and switch would definitely buy another car from them got a Toyota from a gmc looking for more reliable transportation. More

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