The service guys are nice.
We usually deal with Caleb, everyone's been good so far. I've been a Ford guy all my life and we were going to write off Ford for good after Covid an
We usually deal with Caleb, everyone's been good so far. I've been a Ford guy all my life and we were going to write off Ford for good after Covid and dealing with D&H in Gardiner. Haven't dealt much with salespeople yet but when we get ready for our next vehicles we will consider Key Ford of Rockland at 2 Moody Dr. in Thomaston, ME 04861. They have taken good care of us so far and have given us different options for maintenance and try to save you money "IF" they can. I would recommend them if you're in the area.
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by William
Service Price Transparency
Sep 17, 2026 -
Key Ford of Rockland responded
Knowing you find Caleb and our service team welcoming means a lot to us. We’re pleased we could provide maintenance options that help you save on your Ford F-250. Thank you for trusting us and recommending our dealership; when you’re ready for your next vehicle, we’re here to help.
Experience the Key Difference
Sep 18, 2026 -
William responded
Thanks, it's hard to find a dealership with people you can trust these days who won't rip you off! To be honest, my wife & I started going to Key because someone I had been loyal to for YEARS had been cannibalizing parts off our vehicles to fix his used vehicles from auction! It took a little while for us to figure it out and be sure but it's true. He also conned me out of a vehicle he wouldn't pass inspection on. First, it was "I can't pass it because the tires", then the windshield after that! So, I did those things then he said he had to pull the seat's out and cut a hole in the floor for some bullshit on top of the fuel tank and then after all that bullshit, he told me he wouldn't pass it because of rocker panel rust under the plastic. It was after all that I had the epiphany. Any way, it was my Subaru and it is Darrel Winchenbach at Wink's in Waldoboro. Yup, I said it and it's all true. Just passing it on. I trusted him because I was trying to help a small local businessman "the little guy". He's been around forever too. We felt pretty stupid for a while, but we realized it was "him" problem not an "us" problem. I'm not stupid, I was a wrench and a motor sergeant in the Army, and I don't have a shop or garage, and I don't want to work on my own stuff out in the elements any more in friggin' Maine. Were in our 50's, and I'm all beat up from years of Service to our great Country and everything else. I just don't want to do it any more without the creature comforts ya know and I'm burnt from all the stress. I told Caleb I needed a new home as local as possible to take our vehicles and ya'll welcomed us. So, if you don't screw us, we'll probably keep coming back!
Thanks,
William
Thorough and efficient service.
Friendly! From the onset of Leasing the Vehicle to the regular maintenance, I have been very satisfied.
Friendly! From the onset of Leasing the Vehicle to the regular maintenance, I have been very satisfied.
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by ableizzy
Service Price Transparency
Sep 02, 2026 -
Key Ford of Rockland responded
Your mention of thorough, welcoming service highlights our service department’s dedication to caring for your Ford Bronco Sport. Knowing you’ve been very satisfied from leasing through regular maintenance means a lot to our team.
Experience the Key Difference
I had a bad experience with an Explorer, in between
Rockland Ford and Key Ford, Bad car, bad service, what a nightmare. Never thought in this lifetime I would go back. I decided to try one more time. T
Rockland Ford and Key Ford, Bad car, bad service, what a nightmare. Never thought in this lifetime I would go back. I decided to try one more time. Three cars later, 2024 Bronco, 2024 Lincoln Navigator and a 2026 F250 Lariat, I’m glad I did. I’m so happy to be back where I belong. Thank you. Mac
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by papamac810
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Key Ford of Rockland responded
Hearing you feel at home with our service department after exploring other Ford models means a lot to us. We’re pleased we could deliver the reliable service you expected on your Lincoln Navigator.
Experience the Key Difference
Was able to make a quick appointment.
The service department was quick and answered any questions I had
The service department was quick and answered any questions I had
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by xulfurs
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Aug 27, 2026 -
Key Ford of Rockland responded
Knowing that scheduling a quick appointment was simple and our service department could address all your questions is rewarding. Thank you for the five-star rating, and we look forward to caring for your Maverick anytime you need us.
Experience the Key Difference
Job was done in a timely manner and no extra unforseen
add ons. Will definately use again.
add ons. Will definately use again.
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by Hambone
Service Price Transparency
Aug 21, 2026 -
Key Ford of Rockland responded
We’re glad the service for your Ford F-150 was prompt and free of surprise charges. We look forward to helping you again.
Experience the Key Difference
While it was in the shop I said I thought i heard a
bearing noise and asked them to check. Without test driving it, they gave the wheels a good shake while our was up getting the oil changed and declar
bearing noise and asked them to check. Without test driving it, they gave the wheels a good shake while our was up getting the oil changed and declared it 'fine' I know what i hear and it wasn't right, so I took it to another shop. I was right, a quick test drive and five minutes on a lift and they found a bad drivers front wheel bearing and stuck caliper. I'm in that shop's waiting area more getting it fixed.
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by andrewp
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Aug 24, 2026 -
Key Ford of Rockland responded
Thank you, Andrew, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Aug 24, 2026 -
andrewp responded
I don't think there's much to say now. I told you it was making a rotational noise that I could hear even at parking speeds on gravel, that was much louder at 30+ mph, and that was louder when curving to the right than left. That's almost always a wheel bearing. Nobody there test drove the car or they'd have heard it instantly. The wheel wasn't loose so you said it was fine. I trusted that and the next week drove round trip to Boston on it to pick people up at the airport. This could have been a major safety issue.
Two weeks later, I spent the day waiting at another shop. I told them you said it was fine and I thought you were wrong. They confirmed exactly what I thought. It took less than 5 minutes to diagnose the driver's front wheel bearing. We ended up replacing the wheel bearing, a stuck caliper, and a ball joint on that side.
Once the new parts were in, the problem was solved and the car is as quiet as it is supposed to be.
Failing to diagnose both the caliper and the wheel bearing is, to me, a serious safety concern. When I take a car to a dealer and the labor rate is 1/3 higher than other shops, I would think I'm getting quality and care commensurate with that rate. The service was "oil and filter, rotate the tires, and inspect the vehicle". I have to wonder how much rotating or inspecting actually was done. I have no way to know.
Very Accommodating Professional staff who demonstrated
excellent customer service. Communicated well and did a fantastic job.
excellent customer service. Communicated well and did a fantastic job.
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by FOURNIERGIRLS
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Aug 14, 2026 -
Key Ford of Rockland responded
Your recognition of our accommodating, professional approach and clear communication is much appreciated. Knowing the service on your Jeep Grand Cherokee met your expectations is rewarding.
Experience the Key Difference
The facility was very clean; everyone was friendly,
and the service was prompt and geat
and the service was prompt and geat
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by hull32x14
Service Price Transparency
Aug 10, 2026 -
Key Ford of Rockland responded
Thank you for choosing Key Ford of Rockland. Your feedback and rating mean a lot to us. We're glad Caleb, Tyler, and our team were able to help, and we hope to see you again!
Experience the Key Difference
Overall great experience Would highly recommend the sales
department and the service department. Hassle free
department and the service department. Hassle free
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by JSZOLLER26
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Aug 06, 2026 -
Key Ford of Rockland responded
Knowing that the service on your Ford Bronco felt hassle-free means a lot to our team. Thank you for recommending both our sales and service departments.
Experience the Key Difference
Great place to buy and get service done.
Caleb always gets me in as soon as he can. Great place
Caleb always gets me in as soon as he can. Great place
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by TWARD11
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Key Ford of Rockland responded
Thank you for choosing us for your Dodge Durango purchase and service. Caleb is glad to get you in promptly. We appreciate your five-star review and look forward to serving you again.
Experience the Key Difference
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