Outstanding assistance received from Caleb Wight which
led to us purchasing a new Explorer Very impressive experience with Rockland Key Ford
led to us purchasing a new Explorer Very impressive experience with Rockland Key Ford
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by MRCHAPMAN2010
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Oct 26, 2026 -
Key Ford of Rockland responded
Thanks for sharing about your experience with Key Ford of Rockland. We appreciate your business and hope to see you again soon!
Experience the Key Difference
Every time I come in they are always helpful and kind I
usually go in with a lot of questions every question is answered definitely my preferred place
usually go in with a lot of questions every question is answered definitely my preferred place
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by KALEBWESTROCKS45
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Oct 23, 2026 -
Key Ford of Rockland responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Experience the Key Difference
Key Ford service department is top notch.
Everything from checking in, dropping the car off, to getting the best service possible. I rely upon My Ford Escape to get to my work. I am a traveli
Everything from checking in, dropping the car off, to getting the best service possible. I rely upon My Ford Escape to get to my work. I am a traveling musician, gigs are sometimes in other cities and states. My Ford Escape gets me there safe and sound. The staff and mechanics are all doing a great job.
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by JimGibson3
Service Price Transparency
Oct 22, 2026 -
Key Ford of Rockland responded
Knowing that every step, from check-in to pick-up, helped keep your Ford Escape dependable for your travels is rewarding. We’re glad your Escape continues to get you where you need to go safely. Your praise of our service department and mechanics means a lot to our team.
Experience the Key Difference
The dealership is clean .
I trust the service department knows how to maintain my truck.
I trust the service department knows how to maintain my truck.
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by Pamela A Ouellette
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Oct 19, 2026 -
Key Ford of Rockland responded
Your note about our clean facility underscores our commitment to a welcoming environment. Knowing you trust our service department to maintain your Ford F-150 is rewarding.
Experience the Key Difference
They are playing on the phones too much to deal with me
or anyone else .
or anyone else .
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by Bull122271
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Oct 16, 2026 -
Key Ford of Rockland responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Professional service, friendly staff, clean facilities
Nothing more to say, I recommend the dealership to people I know
Nothing more to say, I recommend the dealership to people I know
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by gpajor8127
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Oct 06, 2026 -
Key Ford of Rockland responded
Your note about our professional service, friendly staff, and clean facilities reflects the high standards our service department strives for. Knowing that you recommend our dealership to people you know means a lot to Caleb and our team.
Experience the Key Difference
The service guys are nice.
We usually deal with Caleb, everyone's been good so far. I've been a Ford guy all my life and we were going to write off Ford for good after Covid an
We usually deal with Caleb, everyone's been good so far. I've been a Ford guy all my life and we were going to write off Ford for good after Covid and dealing with D&H in Gardiner. Haven't dealt much with salespeople yet but when we get ready for our next vehicles we will consider Key Ford of Rockland at 2 Moody Dr. in Thomaston, ME 04861. They have taken good care of us so far and have given us different options for maintenance and try to save you money "IF" they can. I would recommend them if you're in the area.
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by William
Service Price Transparency
Sep 17, 2026 -
Key Ford of Rockland responded
Knowing you find Caleb and our service team welcoming means a lot to us. We’re pleased we could provide maintenance options that help you save on your Ford F-250. Thank you for trusting us and recommending our dealership; when you’re ready for your next vehicle, we’re here to help.
Experience the Key Difference
Sep 18, 2026 -
William responded
Thanks, it's hard to find a dealership with people you can trust these days who won't rip you off! To be honest, my wife & I started going to Key because someone I had been loyal to for YEARS had been cannibalizing parts off our vehicles to fix his used vehicles from auction! It took a little while for us to figure it out and be sure but it's true. He also conned me out of a vehicle he wouldn't pass inspection on. First, it was "I can't pass it because the tires", then the windshield after that! So, I did those things then he said he had to pull the seat's out and cut a hole in the floor for some bullshit on top of the fuel tank and then after all that bullshit, he told me he wouldn't pass it because of rocker panel rust under the plastic. It was after all that I had the epiphany. Any way, it was my Subaru and it is Darrel Winchenbach at Wink's in Waldoboro. Yup, I said it and it's all true. Just passing it on. I trusted him because I was trying to help a small local businessman "the little guy". He's been around forever too. We felt pretty stupid for a while, but we realized it was "him" problem not an "us" problem. I'm not stupid, I was a wrench and a motor sergeant in the Army, and I don't have a shop or garage, and I don't want to work on my own stuff out in the elements any more in friggin' Maine. Were in our 50's, and I'm all beat up from years of Service to our great Country and everything else. I just don't want to do it any more without the creature comforts ya know and I'm burnt from all the stress. I told Caleb I needed a new home as local as possible to take our vehicles and ya'll welcomed us. So, if you don't screw us, we'll probably keep coming back!
Thanks,
William
Thorough and efficient service.
Friendly! From the onset of Leasing the Vehicle to the regular maintenance, I have been very satisfied.
Friendly! From the onset of Leasing the Vehicle to the regular maintenance, I have been very satisfied.
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by ableizzy
Service Price Transparency
Sep 02, 2026 -
Key Ford of Rockland responded
Your mention of thorough, welcoming service highlights our service department’s dedication to caring for your Ford Bronco Sport. Knowing you’ve been very satisfied from leasing through regular maintenance means a lot to our team.
Experience the Key Difference
I had a bad experience with an Explorer, in between
Rockland Ford and Key Ford, Bad car, bad service, what a nightmare. Never thought in this lifetime I would go back. I decided to try one more time. T
Rockland Ford and Key Ford, Bad car, bad service, what a nightmare. Never thought in this lifetime I would go back. I decided to try one more time. Three cars later, 2024 Bronco, 2024 Lincoln Navigator and a 2026 F250 Lariat, I’m glad I did. I’m so happy to be back where I belong. Thank you. Mac
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by papamac810
Verified Customer
Verified Customer
Service Price Transparency
Aug 30, 2026 -
Key Ford of Rockland responded
Hearing you feel at home with our service department after exploring other Ford models means a lot to us. We’re pleased we could deliver the reliable service you expected on your Lincoln Navigator.
Experience the Key Difference
Was able to make a quick appointment.
The service department was quick and answered any questions I had
The service department was quick and answered any questions I had
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by xulfurs
Verified Customer
Verified Customer
Other Employees Tagged:
Caleb Wight
Aug 27, 2026 -
Key Ford of Rockland responded
Knowing that scheduling a quick appointment was simple and our service department could address all your questions is rewarding. Thank you for the five-star rating, and we look forward to caring for your Maverick anytime you need us.
Experience the Key Difference
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