Calvin Parnell, Sr | Page 4

I have been coming to this Toyota dealer since 2013. Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . E Today I had a different experience. I brought my car in for service to get an oil change and tires rotated, thank you to Marco who squeezed me in . Everyone at the front was very helpful. The problem came when I walked to the showroom floor. I actually walked the showroom floor and parking lot three times and not one person greeted me or ask if I needed assistance. I noted Mr.Parnell at the water machine nicely dressed and friendly smile I approached him and told him about my experience and immediately he asked me if there was something he could help me with. This is the kind of customer service I remember at this dealership not the stares I inquired when I entered the showroom floor, very disappointing .. More

Report | Print

Persistant but knowledgeable. Pleasant employees to do business with. Worth purchasing a vehicle from them Pleasant employees to do business with. Worth purchasing a vehicle from them More

Report | Print

Calvin Parnell is the best! Calvin displayed exemplary customer service skills. He was patient, attentive and kept me abreast of each occurrence. Calvin’s level of patience i Calvin displayed exemplary customer service skills. He was patient, attentive and kept me abreast of each occurrence. Calvin’s level of patience is immeasurable. I am deeply appreciative of the comforting care he provided to our family. He is the best! Toyota is lucky to have him. In my opinion, he’s the face of Heritage. Thank you Calvin for making this process painless as well as pleasurable. We love our new car. Mary More

Report | Print

Calvin was very pleasant and helpful. He made the process easy. I would work with him again. He made the process easy. I would work with him again. More

Report | Print

Awesome Customer Service. Very Very Knowledgeable and precise on the vehicle I needed from Mr. Calvin Very Very Knowledgeable and precise on the vehicle I needed from Mr. Calvin More

Report | Print

Excellent service and customer care. Only thing wrong was second key fob was not available at time I picked the car up Only thing wrong was second key fob was not available at time I picked the car up More

Report | Print

Friendly, knowledgeable, professional, clean showroom, no pressure, Easy on the eyes!!! Looking forward to doing business! pressure, Easy on the eyes!!! Looking forward to doing business! More

Report | Print

Calvin met us outside, opened the door for us and helped out immediately. He went above & beyond to go get the vehicle from a parenting dealership in the middle of traffic. Super professional, very polite a out immediately. He went above & beyond to go get the vehicle from a parenting dealership in the middle of traffic. Super professional, very polite and easy to work with. Definitely made the purchase of the car go smoothly. More

Report | Print

Me Parnell assisted me with my vehicle purchase a few years ago. I am still thrilled and will never purchase from anyone else. I recommend Mr Parnell to everyone interested in a vehicle. He is honest, pr years ago. I am still thrilled and will never purchase from anyone else. I recommend Mr Parnell to everyone interested in a vehicle. He is honest, professional, and knowledgeable. More

Report | Print

Calvin was expedient, knowledgeable, with a smile, helping me with my purchase. He is wonderful helping me with my purchase. He is wonderful More

Report | Print