Cameron Elliott

This place ripped me off like no other. Sold me a car for way over value, but I knew this going in. I’m new to the area and paid extra at a “reputable dealership” . A day after I bought it Sold me a car for way over value, but I knew this going in. I’m new to the area and paid extra at a “reputable dealership” . A day after I bought it I discovered a huge oil leak. After over a week of back and forth, I was able to get it in at their cost to look at it. It’ was a rear main seal leak. $3,900.00 repair on a car I was told when I bought it, “went through service”. The service writer verified that the car had NEVER been through the shop. They wouldn’t have passed it. They wanted to “split” the cost of the $3,900.00 repair, and then even offered for me to JUST pay $1,000.00. I understand buying a used car is “as is”, and I just wanted to either get my vehicle back (highly unlikely), or just put what I paid or close to it on another vehicle. Nope. I was told by the GM there, last name Eagle, he doesn’t “undo” deals. He didn’t have any trucks worth driving in my price range so I went next door to their “sister” dealership, Sunrise Ford. I found a vehicle there and they moved heaven and earth to make me the best deal possible. This clown at the Volkswagen place only gave them $5,800 on a car he had just sold for $13,000 a week or so before. A car that the dealership lied to me about. I would have been fine if they had given me another $3,000-4000 on it. I would have split the difference with them although I was lied to. But no,, I would like to say that the sales manager Antonio and the Finance guy Cameron are extremely nice, hard working honest guys. I feel sorry for them. So now you know. “Buyer Beware”. More

by PASTORANDYBLAIR Verified Customer Verified Customer

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I WILL START WITH I AM A DISABLED VETERAN, I HAVE DIAGNOSED MENTAL HEALTH DISORDERS AND PHYSICAL DISABILITIES AS WELL AND I DID STATE THIS SEVERAL TIMES TO THE DEALER DURING THEM ASSISTING ME. AND I DIAGNOSED MENTAL HEALTH DISORDERS AND PHYSICAL DISABILITIES AS WELL AND I DID STATE THIS SEVERAL TIMES TO THE DEALER DURING THEM ASSISTING ME. AND I WOULD LIKE TO SHARE MY EXPERIENCE WITH ANYONE WILLING TO READ IT. THE F&I DIRECTOR AND MY SALESMAN ASKED ME TO LIE TO A LENDER TO GET APPROVED FOR A VEHICLE, I WAS FORCED TO BUY $8,000 IN SERVICE CONTRACTS AND WAS TOLD ITS THE ONLY WAY MY DEAL WOULD BE APPROVED. AFTER MY DEAL WAS FUNDED BY MY LENDER THE DEALER CAME AND REPOSSESSED MY VEHICLE AT FIRST STATED THAT THE DEAL WASNT FUNDED IS WHY THE DEALER HAD 2 LATE TOW AND RECOVERY COME GET MY VEHICLE PEIOR TO THEM EVEN HAVING AN OFFICIAL ORDER ( WHICH NEVER CAME ) THE REPO COMPANY REPORTED MY CAR AS A REPO WHEN MY LEIN HOLDER HAS VERIFIED IT IS NOT WANTED BACK AND VERIFIED MY FIRST PAYMENT IS NOT DUE UNTIL 10/23/2026. THEN THE DAY THE REPO I LEARN THAT MY OPEN AUTO LOAN WAS SUPPOSE TO BE TRADED IN WITHOUT A SINGLE PHONE CALL, EMAIL OR TEXT FROM THE DEALER OR ONE OF ITS REPS THAT MY OPEN AUTO LOAN NEEDED TO BE BROUGHT IN FOR TRADE. WHICH BRING US TO TODAY AFTER TWO DAYS OF ME TEXTING THREE PEOPLE FROM THE DEALER IN WHICH TWO ARE EXECUTIVE MANAGEMENT AND ONE MY SALESMAN ABOUT BRINGING THE CAR THAT WAS LISTED ON TRADE IN FOR THE DEALER TO TAKE OWNERSHIP OF THE VEHICLE ( I ALSO DID NOT HAVE A TRANSFER OF TIRLE TO TRADE MY CAR TO THEM IN MY PAPERWORK ) AFTER DAYS OF TEXTING AND TRYING TO CALL THE DEALER SOMEONE FEOM THE DEALER DECIDED HE WOULD CALL ME BACK. AT THIS POINT HE WAS TRYING TO APOLOGIZE FOR THE IOU FOR WINDOW TINT FOR MY CAR I PURCHASE THAT WAS PROMISED TO ME, I RECEIVED A GOOD LUCK AND WAS HUNG YP ON BY THE SALES MANAGER NAMED STEVE ON THIS MATTER ( THIS IS WHAT STARTED THE WHOLE ORDEAL AND ME LEAVING A BAD REVIEW ON GOOGLE ABOUT THAT EXPERIENCE ) I TOLD THIS GUY WE WERE WAY PAST THAT I WANTED TO KNOW WHY THEY TOWED MY VEHICLE. I WAS THE TOLD THAT ITS BECAUSE THEY DIDNT RECEIVE MY TRADE. I TOLD HIM NO ONE EVER CALLED ME, NO ONE EVER TEXT ME OR EMAILED ME TO BRING THE CAR IN FOR TRADE. AND THEN HE TOLD ME IS THERE ANYTHING ELSE HE COULD HELP ME WITH SO I TOLD HIM THEY MESSED UP BIG TIME AND THAT THEY NEEDED TO KEEP COVERING THEIR TRACKS AND HUNG UP ON THEM. THIS DEALERSHIP GAVE ME ONE SALES CONTRACT NOT SHOWING MY CAR AS A TRADE HAVING ME LIE TO A FINANCE COMPANY THAT I WAS SELLING MY VEHICLE TO ATTEMPT TO GET FINANCING, THE FINANCE DIRECTOR ( Brandon Lorenz ) TOLD ME TO DO THAT AND THE SALESMAN ( AJ ) TOLD ME TO LIE TO THE FINANCE COMPANY ASKING ME TO SAY THAT THE CAR WAS A TOTAL LOSS IN AN AUTO CRASH. AND SENT THE FINANCE COM PANY ANOTHER SHOWING MY TRADE WITH THE DEALERSHIP PAYING MY CAR OFF AND ME PURCHASING FROM THEM IN RETURN. IVE ALREADY CONTACTED MY FINANCE COMPANY ON THE MATTER AND ALL I KEEP GETTING TOLD IS THAT I NEED TO CONTACT THE DEALER MY DEAL WAS FUNDED AND MT FIRST PAYMENT IS DUE ON 10/23/26., THE DEALER IS AN AFFILIATED PARTNER EITH THE REPO COMPANY, THE REPO COMPANY HAS CALLED THE SHEIFFS OFFICE AND ADVISED THEM ON MY VEHICLE BEING REPOED SO THEY ARENT ANY HELP EITHER. THE REPO COMPANY HAS DENIED ME ACCESS TO MY VEHICLE STATING THEY DONT KNOW ME, THEY DONT KNOW THAT I AM THE OWNER OF THE VEHICLE AND WILL NOT GIVE ME ACCESS TO MY MEDICINE IN MY VEHICL. THEY ALSO STATED THEY DONT HAVE TO GIVE ME A COOY OF ANY PAPER WORK THEY HAVE PERTAINING TO THE REPO TELLING ME IT IS ILLEGAL WHICH IN FACT IT IS NOT AS FLORIDA ADMIN CODE 1-1.140 STATES THAT THEY MUST GIVE ME A COOY OF THE REPO ORDER. THEY ALL ARE A BUNCH OF LIARS AND USE MATTERS OF TRICKERY TO SELL IN THEIR ILLEGAL PRACTICES. YOY ALL HAVE BEEN WARNED DO NOT BUY FEOM THIS DEALER, THEY MAY TRADE TO PULL ANOTHER MOVE TO GET SOMEONE ELSE WHO WAS UNEXPECTING. More

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2nd time there, Great Service & Coty delivered my vehicle, THANK U, I LOVE IT!! Ur the Best vehicle, THANK U, I LOVE IT!! Ur the Best More

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Very helpful service, Ryan and Camron were awesome and very helpful. This was my first time at a car dealer and overall a great experience very helpful. This was my first time at a car dealer and overall a great experience More

by BGOMEZ Verified Customer Verified Customer

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Was very happy with my purchase until I discovered that an extended warranty had been loaded onto the purchase price. I returned in person to get this cancelled and dealt with Cameron Elliot. Successful an extended warranty had been loaded onto the purchase price. I returned in person to get this cancelled and dealt with Cameron Elliot. Successfully cancelled the extended warranty and was told to wait up to 60 days for my refund. I mailed Cameron a number of times for follow up. He did reply that he would get back to me but failed to provide any concrete information as to where my refund of just over $3000 is. More than 60 days have passed. No refund. I have since paid the car finance off in full. Great car and still a huge VW fan. But very unhappy, firstly to have an extended warranty loaded onto the bill of sale without being told about it, and then having immediately gotten it cancelled, being made to wait for refund. Now more than 60 days still being out of pocket. Why would I take an extended warranty on a demo car from the dealership with remaining new warranty? I find this totally unscrupulous from the dealership and not representative of the standards that I am accustomed to from VW as an organization. More

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Great and efficient services! They always treat me good there. I just wish they would get their car wash service back. They always treat me good there. I just wish they would get their car wash service back. More

by NICHOLEREECE14 Verified Customer Verified Customer

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The service was good. Grant was exceptional and thorough. He provided a loaner which helped out with my kids and going to the doctor's office. Overall pretty good. Grant was exceptional and thorough. He provided a loaner which helped out with my kids and going to the doctor's office. Overall pretty good. More

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Olivia came to me (fort pierce location) I told her my price range she was able to get me hooked up with a 2020 ford escape. I love it. Olivia , as well as the other staff members that I encountered was v price range she was able to get me hooked up with a 2020 ford escape. I love it. Olivia , as well as the other staff members that I encountered was very , very kind and helpful and they did everything they could to get the process moving as quick as possible i appreciate them and I would refer anybody More

by ANGELMOTES2018 Verified Customer Verified Customer

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My experience was at Sunrise Volkswagen. From start to finish, the entire process was smooth, professional, and genuinely enjoyable thanks to the incredible staff. Ryan, my sales represen From start to finish, the entire process was smooth, professional, and genuinely enjoyable thanks to the incredible staff. Ryan, my sales representative, went above and beyond in every way. He was knowledgeable, patient, and never once made me feel pressured. Ryan took the time to listen to what I was looking for, answered all my questions thoroughly, and made sure I felt confident and comfortable throughout the entire purchase. His professionalism and attention to detail really stood out and made a big difference. Cameron, the Finance Manager, was equally exceptional. He explained everything clearly, was transparent about all options, and made what is usually a stressful part of the process feel easy and straightforward. Cameron was professional, efficient, and incredibly respectful of my time, which I truly appreciated. The level of customer service at Sunrise Volkswagen is top-tier. It’s clear that this team takes pride in what they do and genuinely cares about their customers. Because of Ryan and Cameron, I left not only thrilled with my vehicle but also confident that I chose the right dealership. Thank you to the entire Sunrise Volkswagen team for such an excellent experience. I will absolutely be recommending your dealership to friends and family. More

by EGNASHERJ Verified Customer Verified Customer

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The vehicle was overpriced but we needed a vehicle. Hated the added dealer add ons like low jack and something else that couldn't be taken off the price. Inside the car has scratches on the plastic par Hated the added dealer add ons like low jack and something else that couldn't be taken off the price. Inside the car has scratches on the plastic parts. The only good thing about the dealership was they offered to fix the paint and give me an extra key. More

by BART.CROSS82 Verified Customer Verified Customer

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