Very helpful, answered my questions.
Was patient with me and my lack of knowledge about cars.
Was patient with me and my lack of knowledge about cars.
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by ajveldman14
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan
Aug 27, 2025 -
Pinnacle Nissan responded
Thank you for your review! We are delighted to hear that our team was able to provide you with the assistance you needed and took the time to patiently address all your questions. It means so much to us at Pinnacle Nissan when we can help customers feel comfortable and informed, regardless of their automotive experience level. Your feedback about our helpful and patient approach truly brightens our day. We appreciate you choosing us and look forward to continuing to support you with any future automotive needs.
Great on time appointments, great service technician,
great professionals, best service center, great communication, a 10 rating.
great professionals, best service center, great communication, a 10 rating.
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by RCARILLO808
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Von Hatten
Aug 28, 2025 -
Pinnacle Nissan responded
Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team consistently delivered excellent service from your timely appointments to our skilled technicians. Your recognition of our professionals and communication efforts truly means the world to us. It brings us great joy to know that Pinnacle Nissan has earned your trust as your preferred service center.
The entire experience was so smooth and easy.
Crystal was so accommodating and treated us like family. She listened to our concerns and never pushed us to do anything we couldn’t do. I definitely
Crystal was so accommodating and treated us like family. She listened to our concerns and never pushed us to do anything we couldn’t do. I definitely recommend this dealership and will refer my friends and family.
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by MENDOZAMCKENZIE
Verified Customer
Verified Customer
Aug 28, 2025 -
Pinnacle Nissan responded
We greatly appreciate your wonderful feedback about your experience with us. It's fantastic to hear that everything went so smoothly and felt effortless for you. Crystal clearly made a meaningful impact by being so helpful and creating that welcoming, family-like atmosphere. We're proud that she took the time to truly listen to what you needed and respected your comfort level throughout the process.
Repeat customer.
Didn’t let me know my car was done-it just sat outside.
Didn’t let me know my car was done-it just sat outside.
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by JULIE.KNAPP01
Verified Customer
Verified Customer
Service Price Transparency
Shopped around for the car of my dreams and found it at
pinnacle nissian ! When Saul called me and asked what I was looking for in a car I told him he got the best car for me!
He caring and understanding
pinnacle nissian ! When Saul called me and asked what I was looking for in a car I told him he got the best car for me!
He caring and understanding compassion for he does!
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by Quilter518
Verified Customer
Verified Customer
Aug 27, 2025 -
Pinnacle Nissan responded
We are elated to hear that you found your dream car with us! It sounds like you took the time to shop around and we are thrilled that Pinnacle Nissan was able to provide exactly what you were looking for. We appreciate you recognizing the caring and understanding approach that made your experience special.
Very good service experiences with three different
Nissans. Not a high-pressure sell on maintenance but treated me like an adult.
Nissans. Not a high-pressure sell on maintenance but treated me like an adult.
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by DAN@PASSECONSULTING.COM
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2025 -
Pinnacle Nissan responded
We are thrilled to hear about your positive service experiences with your three vehicles. It means so much to know that our approach to maintenance recommendations feels respectful and straightforward rather than pushy. We truly value customers like you who appreciate being treated with the respect you deserve.
Pinnacle Nissan exceeded my expectations with their
outstanding customer service, knowledgeable staff, and smooth car-buying process.
outstanding customer service, knowledgeable staff, and smooth car-buying process.
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by achezsare
Verified Customer
Verified Customer
Other Employees Tagged:
Chezsare Aleman
Aug 22, 2025 -
Pinnacle Nissan responded
Thank you for sharing your wonderful experience with us! We are thrilled to hear that our team went above and beyond what you anticipated. Your kind words about our exceptional service and the expertise of our team members truly mean the world to us. We take great pride in ensuring that every step of the vehicle purchasing journey is seamless and stress-free for our valued customers.
***Update to the 'owner' response(8/15):Why would the
hundreds of us complaining have any faith that this person you are directing us to contact in your cookie-cutter response, will be any different than
hundreds of us complaining have any faith that this person you are directing us to contact in your cookie-cutter response, will be any different than the ones you already employ? Hire new, competent, non- unconcerned people, and your business might increase ii's profit margin some; as a Berkshire company, ask Mr Buffett if you are unfamiliar with the meaning(that was tongue-in-cheek). This experience my wife and I are going through with your business is not because your people are busy and just making mistakes. No, this is an utter lack of caring, taking pride in their job, and an indifference to the people that come into the dealership. I'll handle this another way - you can try this approach with someone else.
I will make this as short as possible, because who likes reading long-winded reviews, right? We 'purchased' a certified armada a week ago. There were some things wrong with it that I was assured were being taken care of(mostly paint blemishes). When I test drove the armada, it seemed okay, but it was dirty, and smelled weird. I was told the paint would be corrected, and it hadn't been detailed yet; it would be detailed and look clean inside and out. Fast-forward to 2-days later, and we had the Armada delivered to our home. I noticed the paint still had places that were not touched up, and the inside still had a smell and didn't look cleaned well at all. My wife is 8-months pregnant and we have 2 little kids, so I took the salesman word(yeah, I know) that it would be made right, and we signed the paperwork and got back to adulting, and parenting.
This is the part I need to use less characters than I would prefer. We still don't have assurances that the deal is funded. Our 'salesman', Nic, has stated the deal is funded, he messed up with the email my boss sent in for proof of employment, so the deal wasn't funded right away, but it was now(yesterday). Here's the kicker: my boss sent that email directly to the bank, not some sales guy at pinnacle Nissan. So, not only did he lie about corresponding with my employer, he stated the deal was funded. Not stretched the truth a little bit; he lied. He also stated he would get us in to get the paint fixed that wasn't. Guess what? Yep, excuse after excuse. My finance guy at pinnacle - Micel - has stopped responding to my emails, and nobody at the finance department is responding in any way. The bank called my employer for the third time today, asking for the same information he had told them over the phone, and was in the paperwork he emailed back to them - after the sent him a proof-of-employment form. I am 46-years old, and have purchased/financed dozens of vehicles -- and this is the most amazingly horrific experience I have ever experienced. By a lot. A whole lot. I don't know how I will handle this going forward, again this is a first for both my wife and I. However, I will figure it out. I just wanted other hard-working people to think twice about coming to Pinnacle Nissan. I would never tell someone what to do via a review; but please take what I am saying to heart, and add it to your equation when deciding where you want to purchase your next vehicle. I am adding some photos of just how dirty the vehicle was when it was dropped off, after being "detailed". The smell inside was from a rotten banana, and rotten meat. It took me over 3 hours to properly clean and sanitize the interior. Seriously.
Josh
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by joshuaadams1111
Verified Customer
Verified Customer
Other Employees Tagged:
Micel James, Nic, sales
Quick and professional service.
Kept me informed about my account and my vehicle condition. Great
Kept me informed about my account and my vehicle condition. Great
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by Stacyjackson2003
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2025 -
Pinnacle Nissan responded
We deeply cherish your feedback about the professional service you received. It's wonderful to hear that our team kept you well-informed throughout the process regarding both your account and vehicle status. Your experience reflects our commitment to providing efficient and transparent service to every customer. Thank you for taking the time to share your positive experience with Pinnacle Nissan.
Excellent and good communication with the customer
They
are very friendly and always good a good advice to me
are very friendly and always good a good advice to me
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by Lujain
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan
Sep 12, 2025 -
Pinnacle Nissan responded
Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you experienced great communication and found our team to be welcoming and helpful. It means so much to know that you felt supported and valued throughout your experience with us. Your kind words about the helpful guidance you received truly highlight what we strive to deliver every day. We appreciate your trust in Pinnacle Nissan and look forward to continuing to serve you with the same level of care and expertise.