Cameron Goudreau | Page 71

They were amazing. They helped me get a complimentary rental car as the wait was long. They helped me get a complimentary rental car as the wait was long. More

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The bad experience (with BMW Sarasota) started as soon as I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promis I bought the car(2016 740i). When I took the car for a test drive I noticed that the car was pulling to the left. A Sales Manager named Talal promised me that everything was fine. He said when they buy a car they check everything. The procedure for registering a car lasted more than 5 hours. After purchasing the car, I was sure that the car still pulled to the left. After buying the car a few days later, I wrote to the sales manager that I was sure the car would still pull to the left. He said that after the purchase they won’t be able to do anything, I have to fix it myself. I told him that you assured me that everything was fine with the car. They still refused. A few days later He wrote to me that they would fix it if I gave them a good review. In mid-January, the car had already driven five miles, I thought it was necessary to change the oil and I heard some knocking noises in the front of the car. And I went to the service center. And I gave them the car, they said that we would call you. They didn’t call that day. Then they called and said that it was too early to change the oil, Regarding the sounds, they said that some spare parts need to be changed and this is a quarantine case. This will last a very long time Every day or two I called them they said please be patient and wait. End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700. I asked to clarify this you needed nine days?! End after the ninth day They called and said that this is not a warranty case, you need to pay for everything and it all costs $2700 I asked to clarify this you needed nine days. I went to the service center to find out the situation, But the service manager answered me that he couldn’t do anything and regretted it. I contacted the Reception and said what I wanted Talk to the dealer manager She sent me to the service director He listened to me but didn’t answer anything then I left here I again went to the reception Again said that I want to talk to dealer manager and then she sent me someone else and this continued Four times The last manager promised me that He would talk to the main dealer manager and call me still no answer. Even when I wanted to cancel the warranty, there was no one to do it. I then had to do it over the phone. I have a lot of respect for the BMW brand. Before this I had several models. Well, I regret that I turned to this particular dealer. I don’t recommend anyone to go there. More

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Great place to get all your needs for your BMW. Service, a new vehicle or products to keep your vehicle looking great you’ll find it at BMW of Sarasota. Service, a new vehicle or products to keep your vehicle looking great you’ll find it at BMW of Sarasota. More

by Aviator51 Verified Customer Verified Customer

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Cameron was diligent in ensuring an issue that I had previously brought my vehicle in for 2-3 previous times was repaired. He communicated with me throughout the process and offered transportation optio previously brought my vehicle in for 2-3 previous times was repaired. He communicated with me throughout the process and offered transportation options if I decided at any point not to wait at the dealership. I am awaiting a quote from Cameron on a replacement key and a cap for the driver's side mirror. One of the best service experiences ever at this dealership. More

by pgmodisett Verified Customer Verified Customer

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Timely check-in. Easy check-out. I appreciate the technician-to-customer video explanation of how the car is doing and what needs to be done. Easy check-out. I appreciate the technician-to-customer video explanation of how the car is doing and what needs to be done. More

by DKLEIN100 Verified Customer Verified Customer

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Cameron has done a great job assisting in with the service needs for my new X5 service needs for my new X5 More

by hanspeterson9000 Verified Customer Verified Customer

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Cameron was very helpful and communicative. He was very detailed when answering any questions I had He was very detailed when answering any questions I had More

by nicolehoblock Verified Customer Verified Customer

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Great service and super friendly employees was very greatfull for the service and how quick it went greatfull for the service and how quick it went More

by t.hahne Verified Customer Verified Customer

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Advisor very helpful. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. Appointments need better coordination so they are staggered more. Booking person needs to be more realistic re time needed for service. More

by EFORENSTEIN Verified Customer Verified Customer

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A number of young men helped checked me in (very attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner attentive). Cameron was an excellent rep. explaining all the costs and options. Another young man at the parts window helped me find leather cleaner for the car. He went out of his way to walk back into the showroom to select the product for me. Thank you More

by vkfrangos Verified Customer Verified Customer

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