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Candi Brooks.
Candi Brooks
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Candi Brooks
Internet Sales Consultant
Serpentini Chevrolet of Willoughby Hills
2810 Bishop Rd
Willoughby Hills, OH 44092
13 Reviews of Candi Brooks
February 19, 2021
"The service was great. Dealer did not try to push extra..."
- SANDRABRINSON2
Verified Customer
The service was great. Dealer did not try to push extra stuff on you. Made me comfortable with what I could afford. Great Customer Service.
Read MoreOther Employees Tagged: Art Mills, Sandy Reed, Jim Setele, Ryan McDermott, Aramis Greenwood, Derrick Rentz
Helpful 
February 11, 2021
"I drove from Indiana to purchase this car based on the..."
- mwisemktg Verified Customer
I drove from Indiana to purchase this car based on the description of options on the website to find out the description was inaccurate. I was offered a lower price and the option to get the option I wanted installed. I was given the number of a company who they told me they used to do the work, but when I called to schedule the installation of the option, the company told me they had not done that kind of work in years, thus leaving me with a car that did not have the option and no way to get the option installed. It took 3 attempts and finally talking to a sales manager to get the number of the company that did me no good. Also the speakers in the car were blown and it was advertised with a subwoofer, which it does not have. The entire description of the car is wrong except for the mileage. We drove 4.5 hours to get this car, I looked for weeks to find the perfect car and with the options and my online experience with Candi was great so I felt confident in driving all that way. I was so disappointed with Ernesto and his lack of care and he had no ability to make a decision without asking. I spoke with a new car person since no one could find the used car manager and he argued with me regarding the options and the VIN numbers and the fact that the website was wrong. I like the car, it was a car I wanted but I wish that someone would have been honest about the error on the website and the radio and the fact that they did not have anyone to install the option I really wanted. I was disappointed in the dealership and their lack of customer service after the sale. I would not recommend anyone to this dealership due to these facts.
Read MoreOther Employees Tagged: Aramis Greenwood , ernesto
January 30, 2021
"Mike P was excellent. He answered all questions and..."
- 4mebjsw Verified Customer
Mike P was excellent. He answered all questions and addressed any concerns. I returned and he was able to provide my needed paint stick as well.
Read MoreOther Employees Tagged: Jim Setele, Ryan McDermott, Mike Pawlowski
January 28, 2021
"Service was excellent and on time! I was told truck would..."
- JIMBO227 Verified Customer
Service was excellent and on time! I was told truck would be done in one hour and it was. All work was done very Professionally!
Read MoreOther Employees Tagged: Art Mills, Jim Setele, Ryan McDermott
December 09, 2020
"Same day reschedule had to wait but everything was taken..."
- CLETUSGILLIAM Verified Customer
Same day reschedule had to wait but everything was taken care of pretty quick no complaints great service and I got a free wash complimentary of the dealership
Read MoreOther Employees Tagged: David Allen, Jim Setele, Ryan McDermott , Eric
November 18, 2020
"I was very pleased with the service I received. I went..."
- HERSHEY57 Verified Customer
I was very pleased with the service I received. I went through the internet. My salesman was very patient and professional. Listened to what I wanted. Answered every question. Feels like I have a new friend. This had to be the most pleasant car experience. And the shortest. Definitely would recommend and refer friends and family
Read MoreOther Employees Tagged: TJ Knauf
October 02, 2020
"Great on all levels and will send my entire family there..."
- MJC543 Verified Customer
Great on all levels and will send my entire family there to get cars. Very easy to deal with thru the entire car buying experience. Thanks to the entire team at Serpentini Willoughby Hills.
Read MoreOther Employees Tagged: Randy Greenwood, Sandy Reed, Ryan McDermott, Aramis Greenwood
September 16, 2020
"Serpentini gave me the best price on my 2020 Equinox and..."
- dan.fiorta Verified Customer
Serpentini gave me the best price on my 2020 Equinox and best trade in value, the Sales Manager, the two Salesman and Finance guy made me feel comfortable through the whole process!!!
Read MoreOther Employees Tagged: Ryan McDermott, Jeff Shinhearl, Shad Judge
September 09, 2020
"Came from out of town to pick up a 2019 Chevy Camaro...."
- Chrislopez.oh Verified Customer
Came from out of town to pick up a 2019 Chevy Camaro. Literally everyone we dealt with was outstanding by telephone and in person. I hate to name names because I'm sure to miss someone but Aramis, Andrew and Andrew were particularly helpful. This ranks amoung the best customer experiences I have had in the last 20 years. Keep up the good work.
Read MoreOther Employees Tagged: Aramis Greenwood , Andrew Morris, Andrew the closer
September 07, 2020
"Excellent deal! Highly recommend the sales team! They..."
- catergirl90 Verified Customer
Excellent deal! Highly recommend the sales team! They worked together to get me the car I really wanted! I love my new car. They made it happen!
Read MoreOther Employees Tagged: Lucas Monasky, Ryan McDermott , TJ and Alan
