Carl Baker | Page 2

Awesome experience buying my vehicle. After a couple awful experiences at other dealerships trying to pressure us into buying things we couldn't afford, my husband and I headed over to Bak After a couple awful experiences at other dealerships trying to pressure us into buying things we couldn't afford, my husband and I headed over to Baker Nissan. The experience was awesome. We told Carl what we were looking for and what our budget would be for a car payment and he worked with us to find us what we were looking for and in our budget. I really enjoyed the no high pressure experience that this dealership has to offer. They are very knowledgeable about their vehicles and I would recommend them to anyone I know looking for a new car! More

Print

I found out about Baker Nissan through the Car Pro website and this dealership meets the stringent requirements to be associated with CarPro. I had previously gone to a different dealership but left website and this dealership meets the stringent requirements to be associated with CarPro. I had previously gone to a different dealership but left after a test drive on a new 2014 Pathfinder with a feeling that all he really wanted was to close the deal, and if we weren't ready to deal that day he was moving on to another customer. I also considered the Hyundai Santa Fe, but was dissapointed that the 2014 model was not out yet. After Chris Godwin the general manager contacted me via email and we chatted over the phone, I felt right away that this was going to be a good car buying experience and my feelings were justified. He did not have the exact vehicle I was looking for, but had it available at the other dealership. Over the phone, he gave me a fair price for my trade in and a bottom line price for the new pathfinder. He had it trucked in on Monday and we test drove it on Wednesday. Mr. Godwin turned us over to the very capable hands of Rod Deason, our salesman, and when Mr. Godwin arrived at the dealership (he was off the property when we arrived but he had already informed me that he would be gone and when he would be back), he came over and introduced himself to both me and my husband and also made us feel quite welcome. Back to Rod Deason. Rod's product knowledge is unsurpassed. I have never worked with a salesman that knew his product so well. It was apparant that he reads the manuals also, as he was up to date on the 2014 service schedule (oil changes, etc). He spent a good deal of time with us on the front end even before the deal was closed, making sure we knew about how to access programming features, where all the buttons were to push to adjust mirrors, seats, etc. and was quite thorough with all the features of the car during the test drive. After we decided to buy the car, He spent 4 hours with us off and on, making sure that all the necessary paperwork was taken care of, and informing us of when we would be going in to finance, then telling us clearly what the next steps in our journey was. Carl Baker was pleasant and courteous when working with us on our trade in. We were well taken care of by Felipe Rodriguez in finance - he made the process (which is tedious at best) as quick as possible and we were on our way. He was pleasant and professional as well. We were turned back to Rod, who walked us through the last steps of introducing us to the new vehicle - he paired my bluetooth phone to the system, showed us how the remotes worked, went through every last inch of the vehicle and made sure we were satisfied with the vehicle before we left the property. He also made sure I had his contact information so I can call with any questions or issues. Rod also took us to the service department and gave us a quick tour, and also introduced us to the folks in that department. Overall, from the very nice lady (sorry I do not remember her name) who greeted us at the door when we first arrived, to all the people who work at Baker Nissan, my husband's and mine overall impression is that this is a professional operation and the people enjoy working here as well. The vehicle was spotless when it was delivered to us. It is usually the little things that give me an idea of how well a business is run - happy looking and friendly employees, people following through with what they say they are going to do, employees treating us professionally. I am totally satisfied with Baker Nissan and will recommend this dealership to anyone who is looking for a new vehicle, and let them know Rod will certainly make the process enjoyable. My husband and I recieved the total VIP treatment !!! Thanks everyone! More

Print

I had purchased my Xterra from Baker Nissan North in 2008 and was extremely pleased with the entire buying process then, so it only made sense to go back when I decided to upgrade to a Pathfinder. I priced and was extremely pleased with the entire buying process then, so it only made sense to go back when I decided to upgrade to a Pathfinder. I priced the vehicle with other dealerships in Houston and ultimately the best deal was with Baker North. Carl was extremely knowledgeable about the vehicle and when they didnt have exactly what I wanted Carl was able to track it down at another dealership for me. I love my new car and feel great about the purchase. Thanks Baker! You can be sure I will be back when its time to trade up to an Armada. More

Print

Carl was very accomodating during the sales process, worked diligently to get us the "deal" we needed and was very thorough explaining our new vehicle to us after paperwork was completed... Finance team worked diligently to get us the "deal" we needed and was very thorough explaining our new vehicle to us after paperwork was completed... Finance team was friendly and helpful. The sales manager was pompous and abbrasive, but luckily our time with him was limited. When my wife returned later in the week to have some equipment added to vehicle she was shocked to find that their attitudes towards her were less friendly and less accomodating... she felt "brushed off" and as if she was an inconveinence! More

Print

The salesman went out of his way to get the exact car I wanted. But when it came time to negotiate the price of my trade, he was less than forthcoming. Several times during negotiations I felt as though th wanted. But when it came time to negotiate the price of my trade, he was less than forthcoming. Several times during negotiations I felt as though they were trying to dupe me. The finance manager was less than friendly, and was downright rude when I declined the extended warranty. More

Print

I live 54 miles from Baker Nissan North. I felt as if Carl was the best salesperson that I dealt with. I have been in sales for 28 years and he is a real pro. He did not sell me a car......he just made i Carl was the best salesperson that I dealt with. I have been in sales for 28 years and he is a real pro. He did not sell me a car......he just made it easy for me to buy.(From his dealership). He was informative, quick to respond and patient every step of the way. There was a point where I was considering the Chevy Equinox instead of the Nissan Rogue. Carl said he would arrange to have the two vehicles side by side to make the comparison, we did not do that but I was impressed that he was willing to go that far. In my life I have owned 4 Nissan Pathfinders ( still driving a 2002 with 95K miles ) 1 Nissan Frontier and now the Nissan Rogue. Carl should be a trainer for all Nissan salespersons. When I arrived he had everything lined up and ready to go. I was in and out in a little over an hour. The finance person was excellent as well. More

Print

Carl Baker and UV Vanunu worked with me on the monthly payments to get them to a price I could afford. Claude Alexander was very patient with me discussing the finance extra options. They all stayed WAY p payments to get them to a price I could afford. Claude Alexander was very patient with me discussing the finance extra options. They all stayed WAY past closing time to make sure I was happy with the sale. I think it was around 11:30PM when we finally wrapped up. (Closing time was 9:00PM.) The next day I went back to the dealership and requested they change the wheels for the cheaper ones. I like the look of the cheaper ones much better. Carl and Rick Anchando made sure I got the wheels that I wanted even though I had already signed the papers purchasing my car the day before. Mario Flores made sure the wheels were changed properly and quickly. I can't tell you how impressed I am with Carl. He walked me through each step of the sale, the purchase of parts for my car, and the changing of the wheels. He was very patient, kind and thorough even though it was very late. I will definitely recommend Carl Baker and Baker Nissan North. I look forward to years of great service with all of these guys. Thanks to all of you...Carl, UV, Claude, Rick and Mario. See you soon. Jennifer More

Print

I had my mind set on the altima coupe and Carl was more than willing to get my the deal that I wanted. All of the staff there was very friendly and helpful. Claude also worked his magic and got me in the b than willing to get my the deal that I wanted. All of the staff there was very friendly and helpful. Claude also worked his magic and got me in the best financing that I could get. I would honestly recommend this dealership to everyone. More

Print

Carl Baker was a great salesman, he was thorough in explaining differences between particular models in question. Gave us a great deal on our Maxima. Baker Nissan offers a new car clinic which was a explaining differences between particular models in question. Gave us a great deal on our Maxima. Baker Nissan offers a new car clinic which was a nice touch for new Nissan owners. I have purchased several new Nissan's and am very partial to them, so when my wife needed a new vehicle, I chose a Nissan of course. Baker's location is very convenient to my house and the service mgr there 'Mario Flores' has always helped me on many occasions with my Armada. Overall a great dealership and a very friendly staff. More

Print

My husband and I both felt that this was the most positive and enjoyable car buying experience we have ever had. We also have found that Baker's focus on after-market service makes it very inviting positive and enjoyable car buying experience we have ever had. We also have found that Baker's focus on after-market service makes it very inviting to continue doing business with Baker in the future. More

Print