Carl Carter | Page 19

We did a lot of research before heading out & found Northtowne Mitsubishi to be the dealer with the most impressive options for the price. We went to a few other dealers & felt as if we were practicall Northtowne Mitsubishi to be the dealer with the most impressive options for the price. We went to a few other dealers & felt as if we were practically being hunted. Carl came out & introduced himself when we had been there about 5 minutes but allowed us space to look & talk. We drove a few cars & settled with a beautiful 2012 Volkswagen Jetta. We did the financing which I got at an excellent rate. I put no money down & still got a rate under 4%. Carl moved things along smoothly as he had the car detailed & fueled up while Stan was working on getting the best rate for my loan. Carl was swift in getting things done. He was not pushy. We were allowed to decide what we wanted to look at & did not steer us to the vehicles he wanted to sell. A few other dealers pushed a particular line even though we had already told them we didn't like it. Overall an excellent experience. I purchased a Gap insurance, warranty & wheel & key service package & still can easily afford my monthly payment. I love my car & the piece of mind I have with this whole experience. I have already recommended them to a good friend. Thanks Carl & Stan. You guys really know your stuff. More

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Carl came outside and greeted us immediately. He was friendly, and really seemed to care about us as customers. It was a relief after our previous visit to another dealership down the street. We told hi friendly, and really seemed to care about us as customers. It was a relief after our previous visit to another dealership down the street. We told him an idea of what we wanted and he led us to a great car right off the bat. We did a test drive and signed the papers! Carl was great at explaining all the details, and making sure we felt comfortable with everything. It made the whole process easy and stress free! To top it off, he made the experience great for my first time buying from a dealership by adding a bow to my car for pictures! I'm very happy with my purchase and will definitely recommend this dealership to any friends and family! More

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Their customer service is great. I have been to plenty of dealerships and got hassled. They never push you into buying anything. I will never use another car dealership when I buy another car. A+ rating. dealerships and got hassled. They never push you into buying anything. I will never use another car dealership when I buy another car. A+ rating. More

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The dealership was excellent. They defiantly worked with me in my particular financial situation. And as I was waiting for things, I had plenty of help with questions as needed from all employees. me in my particular financial situation. And as I was waiting for things, I had plenty of help with questions as needed from all employees. More

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my experience at northtowne mistsubishi was a great experience, the employee there were generous and helpful they took the time to help my family and I find an affordable price for a car we were intere experience, the employee there were generous and helpful they took the time to help my family and I find an affordable price for a car we were interested in. More

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He's just amazing at explaining everything about the car and the payments. Really friendly guy and always smiling. He's not a high pressure salesman he just explains you everything. Felt really confortr car and the payments. Really friendly guy and always smiling. He's not a high pressure salesman he just explains you everything. Felt really confortrable being around him. More

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I went to Northtowne Mitsubishi as my first stop for test driving vehicles I had selected from three manufacturers on 11-11. I pulled into customer parking and Carl Carleton came out the front door to greet driving vehicles I had selected from three manufacturers on 11-11. I pulled into customer parking and Carl Carleton came out the front door to greet me as soon as I got out of my car. It was not a pressured greeting, just friendly. He asked if I needed help and I asked to drive two different models. I drove the Outlander Sport and Carl was explaining what worked what before we got started. He let me drive the route I wanted and only answered questions when I asked. He let me hear and feel the car. We discussed my other choice and explained why from what I had told him, that it would not probably be a good fit and explained why. He was correct and I had just not thought it through. Never had a Salesman help me narrow down choices before. I appreciated that. I went to a Subaru dealer and they never even came out to ask if I needed help after 10 minutes and I left. I test drove a Mazda CX-5 and the Salesman talked the entire time and was directing me where to drive before I told him I wanted to drive on my normal roads. I tried to negotiate a price with the Mazda Salesman on 11-12 and all he had to say was why I was wrong and they had no room to negotiate and actually did not want to try to understand where I was coming at in my negotiations. Told me I could check all dealers and could not get a better price. I called Carl and told him what I wanted and what I would pay. Carl asked if I could stop by after work which I did on 11-12. He treated me as friendly as my first visit. Introduced me to Nick the Sales Manager. We negotiated for all of about 15 minutes and Nick said "Lets do it". Nick and Carl had some excellent suggestions that I had not considered. I cut a deposit check. Car was on the lot, they had to get some options shipped in and Carl called me on 11-15 to say it was ready to go. I came in on 11-16 and it was as I requested with no additional fees, surprises, adders or issues. I stopped by Nick's office and thanked him. He was as friendly and pleasant as the first meeting. He thanked me for my business and told me to stop by any time if I had any issues, questions or just wanted to stop by. Carl went through all the paperwork and then ran me through operating the vehicle systems, put on my temporary tag and also thanked me for my business and said to stop back any time. Trust me, with Carl and Nick and James, the Service Manager, I will and am VERY pleased so far with the entire transaction! More

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My father was in town for a few days and we were looking for a affordable trusty car by quick means and this dealership satisfied our needs more so than those in the surrounding area we visited. The paperwo for a affordable trusty car by quick means and this dealership satisfied our needs more so than those in the surrounding area we visited. The paperwork was thorough and nearly painless as was signing off the car. Good work. More

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i give 5/5 because my experice was friendly and well mannered he knew exactly wat he was talking about and answerd all questioned i had about any car that was on the lot. He was well spoken and knew his mannered he knew exactly wat he was talking about and answerd all questioned i had about any car that was on the lot. He was well spoken and knew his cars i would recommend carl or this dealer ship to anyone trying to buy a car used or new. More

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Worked with Carl Carleton he was able to find me the exact car i wanted for the price i was looking for and they were very fair on my trade in. exact car i wanted for the price i was looking for and they were very fair on my trade in. More

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