Carl Dehle

Have always had the best experience with purchasing vehicles from Grubbs Acura. They absolutely have amazing customer service! vehicles from Grubbs Acura. They absolutely have amazing customer service! More

Report | Print

I bought a preowned car on September 13, 2023. Like others here, they advertised a price and when we sat down to discuss the vehicle, the salesman slides a copy across the table to read about reco Like others here, they advertised a price and when we sat down to discuss the vehicle, the salesman slides a copy across the table to read about reconditioning, Lo-Jack and detailing/prep and proceeds to shoot a number $3000 more than the advertised price. I told him thanks but I was leaving. They then took about $2500 dollars off. We eventually settled on a price and I told them I would consider it and left. We talked the next day and told them I needed two items fixed and I would buy the car at the stated price. He told me he needed 2 hours to get the items done. I showed up two hours later and the car was not ready. They claimed they could do the items but I would need to come back. They knew I was driving 45 miles each way so I told them I was not coming back and they eventually agreed to knock $200 off the price to accommodate not making 2 more trips to fix it. I waited another 2 hours for them to allegedly finish detailing the car. I paid with a cashier’s check with the previously agreed price and the finance manager promised I would see my $200 refund in 1 week. Three weeks later and multiple phone calls and voicemails with no response from their accounting department. Beyond disgusted. I would heartily advise anyone to avoid this dealership. Worst customer service experience I have ever had in 35 years as an adult. It’s just $200 dollars but it is clear as day on the paperwork and I am considering a small claims court filing just for the principal of making them respond in court since they just can’t do the right thing on their own. More

Report | Print