Carla Daniels

This is a follow up on a previous review. I went there with a problem, they fixed it, thank you. I go home and I found out, I now have a problem with a sliding door on an odyssey that was ne I went there with a problem, they fixed it, thank you. I go home and I found out, I now have a problem with a sliding door on an odyssey that was never there, I call to let them know, some one was supposed to call me back They never did. I state that in my review and I get an answer (AI ) back on review saying, sorry you had an issue with your sliding door. SORRY doesn't help. I'll figure it out myself. More

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Considering I drove it in without an appointment the work was done in a very timely fashion. Carla was very good in explaining what was being and when it would be ready for pickup. My two complaints, When was done in a very timely fashion. Carla was very good in explaining what was being and when it would be ready for pickup. My two complaints, When I got the vehicle home I realized the passenger side sliding door was dead, not working. It always worked something happened during service. I called the service department the next morning and I was told that they would talk to the tech and get back to me, that never happened. Second complaint, you guys are crazy expensive. I usually do my own work, i have pretty good idea of what it takes to do a job. VERY expensive. More

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Great staff, efficient mechanics and a pleasant place to be. I definitely reccomend you service your vehicle here. be. I definitely reccomend you service your vehicle here. More

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Carla is wonderful to work with. She is very thorough and explains everything to me in detail. She a pleasure to work with as the dealership is She is very thorough and explains everything to me in detail. She a pleasure to work with as the dealership is More

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Everything was great as always. I appreciate the Brandfon Honda for their great work. Thank you! I appreciate the Brandfon Honda for their great work. Thank you! More

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Courteous, friendly service. . I recommend the service department highly. Will have all my servicing done here. . I recommend the service department highly. Will have all my servicing done here. More

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I’ve done business with Brandfon Honda since their Whaley Avenue New Haven days (1980s) and have always appreciated their quality service and fair pricing. Most recently I needed to get an additional Whaley Avenue New Haven days (1980s) and have always appreciated their quality service and fair pricing. Most recently I needed to get an additional key fob for our granddaughter’s Civic and, although not in stock, they were able to get and program one the very next day. Special thanks to Carla, our service representative, who went the extra mile facilitating the process. More

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Luis did a great job explaining everything to me and helping with the trade of my old car and financing/purchase of the new HRV. He was extremely thorough and courteous. And was great at following up wi helping with the trade of my old car and financing/purchase of the new HRV. He was extremely thorough and courteous. And was great at following up with me every step of the way. More

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Have always owned Hondas and my family has bought 5 Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and t Hondas from Brandfon. My last one I bought I was told I'd receive 2 free oil changes. I received my first then some time later went for the 2nd and they claimed I didn't have another one. Now I know I didn't use it and I know the sales person Joel told me 2 free oil changes. However, the service center refused to give it to me. I couldn't believe it. I know it's minor but to me, it's principle. I'm so aggravated with the situation even months later. I hate giving bad reviews but I don't think what happened was fair especially to a loyal customer. I'd definitely give a second thought on whether I go back to them. Haven't been since. That's how disgusted I am. Sorry, but I have integrity so this situation is a problem for me. More

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I have bought four vehicles from Joanne . I highly recommend her . She’s friendly , knowledgeable , thorough and extremely patient . I will work only with her . recommend her . She’s friendly , knowledgeable , thorough and extremely patient . I will work only with her . More

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