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Brandfon Honda

4.7

1,057 Lifetime Reviews

515 West Main St., Branford, Connecticut 06405
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Top Reviewed Employees

Joanne Panzo at Brandfon Honda

Joanne Panzo

Sales Consultant
5.0
Eddie Mealey at Brandfon Honda

Eddie Mealey

Sales Consultant
5.0
Grandell Thompson at Brandfon Honda

Grandell Thompson

Sales Consultant
5.0
Randy Newton at Brandfon Honda

Randy Newton

Service Advisor
4.7

Latest Reviews

September 27, 2019

"Service provided to me"

- PamLyme

I have purchased 2 cars now from Chris Augur. Chris is extremely professional and friendly. Chris has gone above an beyond with providing a high level of service both times. I have referred other to Chris as I know there will not be the high level sales push. If you are looking to work with someone who is friendly, professional and knowledgeable, I would highly recommend Chris!

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Employees Worked With

September 26, 2019

"Poor communication "

- Donna

My husband went into Brandfon (8/16) to look for a white 2016 Honda Civic. He found one with the help of salesperson Chris Augur. On 8/19 I went back with him to see the car and we put a $500 deposit down. We were told the car just came in “like 2 days ago” and they were waiting for the title to come from MA , and they also needed to do the inspection and repair/replace anything that was warranted because this is a “certified pre-owned “ vehicle. We were told we would hear from them on Tuesday or Wednesday. By Wednesday evening I hadn’t heard back so I called Chris. We made arrangements to come in Friday afternoon between 4-4:30 and purchase the vehicle. I got there on Friday at 4:20, Chris came out and asked how my day was, then he told me his was busy because he was in training for another position. When I said “ok can I buy my car now?” He said “ hold on , I’ll be right back.” When he got back I was told that there were 2 people ahead of me purchasing cars and the man who does the paperwork wouldn’t be able to get to us before they close at 6pm. Come back on Sunday at 3:00. ( I thought I had an appointment?). So Sunday we arrived at 2:45, sat with the financial guy who apologized for not having the paperwork in order because he was told our appointment was at 4:00!! Finally I was given my vehicle but....” you’ll have to stop back in at your convenience because we only have one key and need to make another one. Ok......... I was shown how to use the cars computer/Bluetooth and we left. On Thursday 8/29 we received a call stating that our air conditioning condenser part had come in and we could schedule a time to bring the car in and have it replaced. No one ever told us that the condenser needed replacing. I was offered Friday at 1:30 to drop off the car, they said it should only take a couple of hours. I got there and the nice woman in the service department asked if I had already paid for the repair service. I explain that I just got the car on Sunday and I was sure it was under warranty. Then she asked for the paperwork I was given for the repair, I explained I never even knew I needed a repair and was given no paperwork. She then asked If I planned to pick up the car today? I said yes and was there a reason I may not be able to? She said it seemed like a lot of work and they close at 5:30. I informed her that I know none of this was her fault, but if I was unable to get my car today there was going to be a huge problem! I was called 2 1/2 hours later and went to pick up the car with the new condenser and the new key. I hope I never have to go there again myself and would absolutely never recommend this dealership to anyone.

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Employees Worked With

August 13, 2019

"Once the sale is complete the attitude changes"

- Unhappy_Civic_Owner

Bought a Honda Civic, during the purchase process the Sales Rep, C.A. was extremely responsive and proactive. Once we had a problem with the car less than 2000 miles later and after seven emails and four voice mails, I cannot get C.A. to respond. Stay away.

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Employees Worked With

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Photos & Amenities

  • Express Service
  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Free WiFi
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Instant Financing
  • Pet Friendly
  • Shuttle Service
  • Television
  • Valet Parking
  • Vending Machines
  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free WiFi
  • Indoor Customer Parking
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Television
  • Vending Machines