Carla Rodrigues
Carla Rodrigues at Ray Seraphin Ford

Carla Rodrigues

Service Advisor

Ray Seraphin Ford

100 Windsor Ave
Rockville, CT 06066

4.0
8 Reviews
4.0

8 Reviews

Write a Review

8 Reviews of Carla Rodrigues

March 11, 2026

Dealership Rating
Employee Rating

Old outdated no waiting area I've said enough You have really got to be joking More

by Ouch
Recommend Dealer
No

Other Employees Tagged: Carla Rodrigues

Mar 11, 2026

Ray Seraphin Ford responded

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We understand how important a comfortable and welcoming environment is while waiting for service. Your comments are appreciated and will be shared with our team as we continue looking for ways to improve our facility and overall customer experience.

March 04, 2026

Dealership Rating
Employee Rating

Carla and Bruce were very helpful and kind Happy with service! Prompt service and they went out of their way to help me get the service I needed .. very pleased More

by Michelle.dion
Recommend Dealer
Yes

Other Employees Tagged: Carla Rodrigues

Mar 04, 2026

Ray Seraphin Ford responded

It’s wonderful to hear Carla provided such attentive support during your Ford Escape service. We’re glad our team acted promptly and went the extra mile to get you the assistance you needed. Thanks for sharing your experience! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

February 18, 2026

Dealership Rating
Employee Rating

Had an 8 o’clock appointment for an oil change and it took two hours and 20 minutes to get the job done. Don’t understand why it took so long when you have a appointment? More

by Srhelectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 18, 2026

Ray Seraphin Ford responded

Thank you for sharing your feedback. We apologize for the longer-than-expected wait time for your oil change—especially with an 8:00 a.m. appointment. Your time is important to us, and this is not the experience we want our customers to have. While occasional delays can happen, we understand your frustration and will review our scheduling and workflow to help prevent this in the future. We appreciate you bringing this to our attention and hope to provide a faster, smoother visit next time.

February 03, 2026

Dealership Rating
Employee Rating

There was a terrible lack of communication! ! Our truck was there for 3 days. We had to do all the communication to find out what was going on the entire time. Then the recall was only half More

by ssaunders8andme
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2026

Ray Seraphin Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

Feb 03, 2026

Ray Seraphin Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

January 31, 2026

Dealership Rating
Employee Rating

Very professional, attentive and on time. We booked an appointment. I arrived on time and they took my car right in. It's nice to have customer service back in full force at some places of bu More

by karen.johnson
Recommend Dealer
Yes

Other Employees Tagged: Carla Rodrigues

Feb 01, 2026

Ray Seraphin Ford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

January 31, 2026

Dealership Rating
Employee Rating

Bought. A 2024 ranger , my experience with dealership has been good. At 82 years old I don't put many miles on. More

by JAMESBALDWIN1944
Recommend Dealer
Yes

Other Employees Tagged: Carla Rodrigues

Jan 31, 2026

Ray Seraphin Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

January 31, 2026

Dealership Rating
Employee Rating

We are a very long-standing customer of Ray Sheriff and Ford. We have bought many cars from the dealer. We have all of our cars service there. They are wonderful. And we really appreciate the long-term rel More

by Brad.sylvester
Recommend Dealer
Yes

Other Employees Tagged: Carla Rodrigues

Jan 31, 2026

Ray Seraphin Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

January 31, 2026

Dealership Rating
Employee Rating

Very thorough but expensive I appreciate the attention and thoroughness inspecting the vehicle. I appreciate the attention and thoroughness of inspecting the vehicle. Hopefully all is well now. More

by djbidwell27
Recommend Dealer
Yes

Other Employees Tagged: Carla Rodrigues

Feb 01, 2026

Ray Seraphin Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ray Seraphin Ford! Jason Bertrand Business Manager jbertrand@seraphinford.com 860-875-3369

Dealership Inventory (85 Vehicles)

used 2022 Ford Escape car, priced at $24,999
2022 Ford Escape
used
Star White Metallic Tri-Coat exterior
Automatic
All-wheel Drive
new 2024 Ford Bronco Sport car, priced at $32,265
2024 Ford Bronco Sport
new
Hot Pepper Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco car, priced at $61,495
2026 Ford Bronco
new
Oxford White exterior
Automatic
Four-wheel Drive
used 2023 Ford Escape PHEV car, priced at $43,777
2023 Ford Escape PHEV
used
Cinnabar Red Metallic Premium Colorant exterior
Automatic
Front-wheel Drive
new 2025 Ford Bronco Sport car, priced at $35,110
2025 Ford Bronco Sport
new
Velocity Blue Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $50,518
2026 Ford Explorer
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive