Carlos Caraballo
Carlos Caraballo at Genesis of Naples

Carlos Caraballo

General Sales Manager

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.5
21 Reviews
4.5

21 Reviews

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21 Reviews of Carlos Caraballo

March 01, 2026

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Employee Rating

Drove 3 hours from New Port Richey to buy a used 2024 Genesis G70. Spoke with Brian the day before and informed him I would be there in the morning and send him my pre-approval info from Achieva Credit More

by STEVENLASTIC
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Dana Millang, Brian Geary

Mar 02, 2026

Genesis of Naples responded

Thank you for taking the time to share your feedback regarding your recent purchase of the pre-owned 2024 Genesis G70. My name is Carlos, General Manager at Genesis of Naples. I personally stepped in during your visit because we strive to be better, and when I saw the situation unfolding, I wanted to ensure we did what was necessary to move things in the right direction. You made a three-hour drive from New Port Richey, and your vehicle should have been properly prepared upon arrival. That standard applies to every vehicle we sell, especially one at a $43,000 price point. While this was a pre-owned vehicle, presentation still matters, and it’s clear we could have done a better job in that area initially. I reassigned you to a newer salesperson in an effort to improve the overall experience and had the vehicle re-cleaned while you stepped out for lunch. I also apologized for the earlier differences between you and Brian, as our goal is always to keep the process professional and focused on the customer. I do appreciate that you gave us the opportunity to correct course and ultimately earn your business that day. Your feedback has been addressed with our team to ensure better preparation and inspection processes moving forward. If there is anything further I can personally assist you with, please do not hesitate to reach out.

Mar 02, 2026

STEVENLASTIC responded

Thank you Carlos. I still had to spend several hours cleaning my car even after you guys cleaned it. It was very bad on the inside. The exterior had lots of water spots. Plus i am still seeing ants crawling all over on the inside.

February 12, 2026

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The transition to the new Genesis facility does not allow you to really look at any new Genesis without going through the parking lot! Not a good situation for the next 12+ months. More

by FJS0947
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Pino 5 Stars

Feb 12, 2026

Genesis of Naples responded

Thank you for your honest feedback. We understand the layout isn’t ideal at the moment, and we’re working hard to improve the experience. Your patience is greatly appreciated. Let us know if there’s anything we can do in the meantime. Thank you for choosing Genesis of Naples!

February 04, 2026

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Everyone in the dealership was very helpful, wonderful experience! Prompt efficient service with a smile. More

by Pam
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Louis Schipani, Joshua Gonzalez

Feb 04, 2026

Genesis of Naples responded

Pam, we're happy to hear about your positive experience with our team! Thank you for choosing Genesis of Naples and for sharing your feedback.

January 14, 2026

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I do not recommend this dealer. The internet price was hiked up with many extra fees that made no sense. The car I bought from them refused to start very next day. It vibrates on More

by watsdny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dan Rake, Louis Schipani, Linda Midlam , Robert

Jan 16, 2026

Genesis of Naples responded

I'm really sorry to hear about the issues you've experienced with your car. We'd like to address this situation and see how we can assist you further, but without a name provided, it is difficult to do so. Could you please give me a call so that we can discuss this matter together? Thank you, Carlos Caraballo - General Manager - 239-325-1999 ext. 3223

Jan 16, 2026

watsdny responded

I already called you and left a message but I received no response.

November 13, 2025

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Delivery of the vehicle did not go smoothly and there were some problems. Management contacted me directly and quickly made good on all promises. I’ve purchased two vehicles there in one year and will de More

by BILL@LAPOINTEINS.COM
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Quintana , Pawel in service is very helpful

Nov 14, 2025

Genesis of Naples responded

Thank you for your loyalty and understanding. We apologize for the initial hiccup but happy we turned it around. We truly appreciate your business and look forward to serving you again at Genesis of Naples! Safe travels, and see you next time!

October 30, 2025

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Tamiami Hyundai is the place to go- ask for ARLI he is extremely knowledgeable congenial and listens to all of your needs. He will work with you 100% he makes your automobile purchase comfortable and comp More

by lincolnlarry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 31, 2025

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your stellar review of Arli, Larry! We are glad he made your experience comfortable and stress-free. We will be sure to pass your recognition on to him!

Nov 04, 2025

lincolnlarry responded

Thank you

July 17, 2025

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I Visited Genesis of Naples not knowing much and Michael Johnson was VERY helpful! His product knowledge is second to None! He truly rolled out the red Carpet for My Wife and I! I will be Back! More

by Scott
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 18, 2025

Genesis of Naples responded

Thank you for trusting our Genesis of Naples team with your business, Scott! We are thrilled that Michael went above and beyond to assist you and your wife. See you next time!

July 16, 2025

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Employee Rating

I love the cat. I’m getting use to the new car and I getting use to it. More

by Carolyn.shiffman
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 17, 2025

Genesis of Naples responded

Congratulations on your new car, Carolyn! We're so glad you enjoyed working with our team at Genesis of Naples.

June 26, 2025

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Great selection of vehicles and no pressure sales. Our experience with our new 2025 GV 80 was seamless. This our third Genesis from Genesis of Naples. We love their cars and their personal care. Highl More

by JJMCMANUS24
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Recommend Dealer
Yes

Other Employees Tagged: Drew Jiras

Jul 01, 2025

Genesis of Naples responded

Thank you for sharing your experience with us! We're glad you received seamless service from our team at Genesis of Naples. Enjoy your new 2025 GV80!

May 28, 2025

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Drew Jiras is most professional. Great team of guys. Drew is one of the most professional sales guys i ever known. More

by JJ Realty
Service Price Transparency
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Recommend Dealer
Yes
May 28, 2025

Genesis of Naples responded

Thank you for recognizing Drew and the team at Genesis of Naples! We're delighted to hear about your positive experience with us.

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