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Carlos Carrillo

Overview Reviews (112) Inventory (513)

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Carlos Carrillo

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Carlos Carrillo

Sales Professional

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

Dedicated bilingual car sales professional with more than 2 years of experience in both new and pre-owned vehicles. Brings great customer service from over 8 years of server experience. Decembers employee of the month.

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4.8

112 Reviews

Overview Reviews (112) Inventory (513)

Specialties & Trainings

Bilingual

Great listener

Compassionate

Knowledgeable

Goes above and beyond

Availability

Tries to give you the best deal

Kind

Previous service experience as a server and bartender

Bachelors in education

Taught 5th grade for 5 years

Employee of the month

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4.8

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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112 Reviews of Carlos Carrillo

April 30, 2025

Dealership Rating

Employee Rating

This was our first time visiting Hyundai of Wesley Chapel. We had a very good experience with Carlos and so appreciated his time working with us. He helped make this a very pleasant experience! Chapel. We had a very good experience with Carlos and so appreciated his time working with us. He helped make this a very pleasant experience! More

by JJOC96

Recommend Dealer

Yes

Other Employees Tagged: Carlos Carrillo

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Apr 30, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Manny Lopez Internet Sales Manager

April 17, 2025

Dealership Rating

Employee Rating

Very knowledgeable, friendly staff. Deal was quick and easy. Facility was very clean and comfortable. Deal was quick and easy. Facility was very clean and comfortable. More

by HURRICANEHERB

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto

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Apr 18, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Hyundai of Wesley Chapel are glad to have you as a customer. Sincerely, Manny Lopez Internet Sales Manager

April 11, 2025

Dealership Rating

Employee Rating

Quick service, Very understanding and helpful of my concerns with the vehicle. Appreciate their help! concerns with the vehicle. Appreciate their help! More

by JBRONSON123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: David Watkins, Justin Worrell , Matt Yee, Bradley Leighton

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Apr 11, 2025 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

April 04, 2025

Dealership Rating

Employee Rating

Carlos was amazing! Super attentive and patient. Me and my husband were only stopping by to check if there were any difference between our 2022 Tucson and the 2025 model Super attentive and patient. Me and my husband were only stopping by to check if there were any difference between our 2022 Tucson and the 2025 model. Carlos greeted us and ended up being so nice and educational that we ended up bringing home a brand new vehicle! More

by Dottieb622

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Malachi Macera, Olivier Hans Lacossade

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Apr 05, 2025 -

Hyundai of Wesley Chapel responded

April 03, 2025

Dealership Rating

Employee Rating

They have a good selection of cars and their service department is excellent and keep you informed of any items that need to be taken care of department is excellent and keep you informed of any items that need to be taken care of More

by MOLI455218

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Prieto, Charlie Betances, Justin Worrell , Noah Harris

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Apr 04, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Manny Lopez Internet Sales Manager

March 22, 2025

Dealership Rating

Employee Rating

Just good, Very friendly, good service but they must improve the orientation of their products. improve the orientation of their products. More

by JANICEP0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell, David Fernandez, Devon Thomas

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Mar 24, 2025 -

Hyundai of Wesley Chapel responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

March 14, 2025

Dealership Rating

Employee Rating

The dealership was clean and the plentiful staff was polite and welcoming. There was a slight delay in closing due to more sales than closers. I wasn’t thrilled with the phone sales people as they would polite and welcoming. There was a slight delay in closing due to more sales than closers. I wasn’t thrilled with the phone sales people as they wouldn’t answer my questions but just want my info. Carlos however, was a pleasure to work and correspond with. More

by BOGATOR

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Mar 16, 2025 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Carlos delivered such a great experience! Sincerely, Manny Lopez Internet Sales Manager

March 10, 2025

Dealership Rating

Employee Rating

Very good sales service. Carlos helped me to finalize the better deal. Appreciate your response Carlos helped me to finalize the better deal. Appreciate your response More

by svsakthivelk

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lenord Arestil, Arthur "AJ" Wilson

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Mar 11, 2025 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

February 25, 2025

Dealership Rating

Employee Rating

Before the sale, they were very attentive about answering telephone calls and emails, but after the sale, they have NOT returned my calls or emails. I have been concerned since there was problems with the p telephone calls and emails, but after the sale, they have NOT returned my calls or emails. I have been concerned since there was problems with the paperwork. More

by SINSINBAD

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Jose Fernandez

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Feb 28, 2025 -

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Manny Lopez Internet Sales Manager

Feb 28, 2025 -

SINSINBAD responded

Prior to the sale, they were very attentive about replying to calls and emails, but after the sale, there were NO replies to my 15+ voicemails and several emails. I was trying to contact them about not receiving Bill of Sale or copies of other documents that I had signed. I bought the car on Feb 15th and paid cash, but today is Feb 28th (13 days) later, and I still have not received the Bill of Sale or copies of documents. I am not sure that it could be fraud or a scam, but I guess that I am going to have to hire an attorney to find out since they won't answer my calls/emails. I am getting close to 80, and have bought many cars, but this has to be the worst buying experience of my life.

February 19, 2025

Dealership Rating

Employee Rating

Good to do business with, I'd use buy from them again in the future. the future. More

by JON89

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Nicole Paquette

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Feb 19, 2025 -

Hyundai of Wesley Chapel responded

Thank you, Jon, for sharing about your experience with Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

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