Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.5
193 Reviews
4.5

193 Reviews

Write a Review

193 Reviews of Carlos Castillo

July 21, 2025

Dealership Rating
Employee Rating

I am Very pleased , they worked with my budget and vehicle I had in mind. More

by michelle_diniz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 23, 2025

City KIA of Greater Orlando responded

Michelle, We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Have fun showing off your new car!

July 18, 2025

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Employee Rating

Excellent service, very satisfied with the consultant, very with the condition of vehicle and the waiting time was comfortable. More

by YAMILOMAR2113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maximiliano Ercolani

Jul 23, 2025

City KIA of Greater Orlando responded

Yamilo, We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 15, 2025

Dealership Rating
Employee Rating

Another excellent job by Zach Gentile and the service team at City Kia! Thank you for the professionalism and level of customer service. Thank you! More

by DEETROITBB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron , Zach Gentile

Jul 16, 2025

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are pleased to hear that Zach took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!

July 15, 2025

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Employee Rating

2 days for s simple oil change. Persistent problem with check engine light since the first week, no documented visits because of the problem, and now don't provide warranty. More

by pedro19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Preston Negron, Luis Arraiz

Jul 16, 2025

City KIA of Greater Orlando responded

Pedro, We want to express our apologies by saying that our priority is to always have our customers come first in a timely manner but also take care of their needs accordingly. We want to make things right but most importantly resolve the situation, please contact us here at the dealership and ask for the Service Manager so we can resolve this as soon as possible. Thank you for your time and understanding.

July 14, 2025

Dealership Rating
Employee Rating

I always get the best service at city kia! . Josh always goes above and beyond to make sure I always get the best. More

by keylie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Da Silva , Josh

Jul 15, 2025

City KIA of Greater Orlando responded

Keylie, Thank you for spreading the word about the great service you received at- City Kia. Josh is a great asset to our team and will be happy to hear about your positive experience.

July 14, 2025

Dealership Rating
Employee Rating

Back service ,Lemon car that was not worth trading in the new car have problem with transmissions. I took it to the dealer to fix it. They hold it up for a month, giving me a loaner from the loaner when I ge More

by ROSROM123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 16, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your time and patience. We are very sorry to hear that your vehicle experience wasn't a pleasant one due to the transmission and loaner vehicle. We understand your concerns and frustrations and would like the opportunity to speak to you, please give us a call at our dealership and ask for the Manager. We would love to help you.

July 06, 2025

Dealership Rating
Employee Rating

Good people work on time and take care of customers. The car is clearly. I recommend More

by Elpanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2025

City KIA of Greater Orlando responded

Hello, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Thank you for your recommendation and we look forward to seeing you again in the future.

July 02, 2025

Dealership Rating
Employee Rating

This was my first service with my 2025 Sorento an ad always Anthony George was excellent the service department had me in and out while keeping me in my scheduled appointment my vehicle was cleaner then More

by Robbssmith48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron, Myles Wong, Edison Cordero, Marie Carmenatty , Anthony George in service department

Jul 03, 2025

City KIA of Greater Orlando responded

Robbs, Thank you for sharing your experience with us. We are glad to hear your first trip to- City KIA was so pleasant with George. We look forward to the next opportunity to serve your 2025 Sorento needs.

June 30, 2025

Dealership Rating
Employee Rating

Perfect time! But need update in Costumer room! I visited the others Kia and they have more attention either way costumers More

by jeffeprado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

City KIA of Greater Orlando responded

Jeff, We are delighted to hear that your experiences with us have been so exceptional! Please give us a call at our dealership and ask for the Manager, we would love to further assist you.

June 28, 2025

Dealership Rating
Employee Rating

Waited 15 minutes for car person walked up to me and gave me key told me car was around the corner walked around building car was no where in sight she didn’t know where it was either had to call manager More

by polarrbear1592
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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