Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.6
147 Reviews
4.6

147 Reviews

Write a Review

147 Reviews of Carlos Castillo

May 01, 2025

Dealership Rating
Employee Rating

Jocelyn is always very helpful and communicative, Libby is amazing. Everyone is great! Also a pleasure working with you all! More

by eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Preston Negron

May 02, 2025

City KIA of Greater Orlando responded

Eddy, We appreciate you for leaving Jocelyn and Libby this marvelous review! We are delighted to know that they always are very helpful, communicative, amazing, great and a pleasure to work with. We look forward to continue serving you in the future.

May 01, 2025

Dealership Rating
Employee Rating

Was treated with respect and my handled in a timely manner. Took time to explain what my vehicle needed and was very informative More

by KAYDANA06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Orlando Da Silva

May 02, 2025

City KIA of Greater Orlando responded

We are grateful for you leaving us this stunning review! We are pleased to know that our team treated you with respect, were very informative and handled everything in a timely manner. We hope to serve you again in the future.

April 24, 2025

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Employee Rating

Amazing service with a personal experience they going beyond what you can experience from others dealers More

by elhierro99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Arraiz , Jay from service

Apr 25, 2025

City KIA of Greater Orlando responded

Thank you for your wonderful review! We strive for 100% customer satisfaction and we are glad that our team provided you with a top-notch experience. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

April 22, 2025

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Unprofessional Lack of motivation Overly optimistic Crowded Not timely mannered Excuses Disrespectful Some service advisors are good More

by DISAYACORTES906
Service Price Transparency
Workmanship
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Recommend Dealer
No

April 20, 2025

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Purchasing m new Kia was fairly painless. The sales people listened to me rather than just trying to sell me the most expensive car. More

by Margaret
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Job Gomes, Jesenia Garcia , Joel, Karina, Juan

Apr 21, 2025

City KIA of Greater Orlando responded

Margaret, We are grateful for you leaving us this flawless review! We are pleased to know that our team listened to you and made your experience fairly painless. We warmly congratulate you on your new KIA- behalf of the entire City KIA of Greater Orlando team!

April 17, 2025

Dealership Rating
Employee Rating

They just want to reap you apart on anything and that is all their priority. First on the service side then on extremely expensive parts then a sales person trying to force you to trade your car with no nec More

by EDWINROLLAND72
Recommend Dealer
No

Other Employees Tagged: Preston Negron

Apr 17, 2025

City KIA of Greater Orlando responded

Edwin, Thank you for your feedback. We are sorry to hear that you were disappointed with your service visit and trade-in. We would like to discuss this matter with you a little more, please give us a call at our dealership and ask for Service Manager. We would love to help you!

April 13, 2025

Dealership Rating
Employee Rating

I took my Kia in for maintenance 3 weeks ago. I had brought the car in for the same thing 3 weeks prior, and additionally, the driver's side tire was flat. They did the rotation and fixed the tir More

by ULISESGAL0FRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Arraiz

Apr 16, 2025

City KIA of Greater Orlando responded

Ulises, We deeply regret that your expectations were not met and were sorry to hear of your frustration on your tires being flat at our Service Department. Please reach out to our Service Manager, we would be happy to assist on your concerns. Thank you for your time and patience.

April 13, 2025

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Employee Rating

Great service an Anthony George is the best the waiting is real good coffee and other things to pick More

by ANNAMELENDEZ0729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

City KIA of Greater Orlando responded

ANNA, We are grateful for you leaving Anthony this wonderful review! We are pleased to know that he is the best and provided you with great service. We hope to serve you again in the future.

April 10, 2025

Dealership Rating
Employee Rating

Excelente servicio son grandes profesionales, en verdad los felicito por ese servio aún un poco costoso More

by juliocesargalvis1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

City KIA of Greater Orlando responded

Julio, ¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo fue excelente, profesional y le brindó un servicio excepcional. Si necesita ayuda con algo más, no dude en hacérnoslo saber.

April 10, 2025

Dealership Rating
Employee Rating

Excelente atención franco de servicio muy buena su atención me explicó perfectamente el servicio que le darían a la sportage More

by oscarsitousa69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

City KIA of Greater Orlando responded

Oscar, ¡Agradecemos su excelente reseña! Nos complace saber que nuestro equipo le explicó a la perfección cómo le harían a su KIA Sportage y le brindó un excelente servicio. Si necesita ayuda con algo más, no dude en hacérnosla saber.

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