Carlos Castillo
Carlos Castillo at City KIA of Greater Orlando

Carlos Castillo | Page 3

Sales Manager

City KIA of Greater Orlando

9550 S Orange Blossom Trl
Orlando, FL 32837

4.7
123 Reviews
4.7

123 Reviews

Write a Review

123 Reviews of Carlos Castillo

August 29, 2023

Dealership Rating
Employee Rating

The staff was friendly, helpful and courteous. They circled back after my visit to see if they could assist further. More

by baucomjon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke, John

Aug 30, 2023

City KIA of Greater Orlando responded

Thank you so much for your positive review! We are happy to hear that our team was both kind and helpful. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

August 29, 2023

Dealership Rating
Employee Rating

Very professional attention from the sales girl Celeste, showing the models in my budget and giving to us the information of each car I really liked More

by Ana Vallim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke, Celeste Gonzalez

Aug 30, 2023

City KIA of Greater Orlando responded

Ana, Thank you for sharing your positive experience with us. We are so glad that Celeste was both helpful and informative throughout your visit. Our guests' satisfaction is our utmost priority. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

August 29, 2023

Dealership Rating
Employee Rating

I first want to thank Luis Henriquez he was awesome. He took his time and explained everything about the vehicle to my husband and I. He help us call our insurance and and get our paperwork ready, no h More

by May
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke

Aug 29, 2023

City KIA of Greater Orlando responded

May, Thank you for taking the time to leave Luis this positive review! We are so glad that he could be of valuable assistance to you and your husband- while providing you with a smooth and informative experience. He will be honored to have earned your kind recommendation. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!

August 28, 2023

Dealership Rating
Employee Rating

Professional and excellent customer service! It was a smooth interaction, no pressure to be forced to make a decision. More

by nsan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke, Mauricio guerrero

Aug 29, 2023

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are happy to hear that our team could provide you with a smooth, pressure-free experience. Our guests' satisfaction is our utmost priority. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

August 26, 2023

Dealership Rating
Employee Rating

Is very good 👍 and really good people thank for you help and support to my More

by Rafaelmateo89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 28, 2023

City KIA of Greater Orlando responded

Rafael, We greatly appreciate you taking the time to leave us this positive review and we are happy to hear that our team could provide you with 5-star service. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

August 25, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was very cordial and the atmosphere was one of ease with no pressure whatsoever. Thanks to Salesman Joan Cabrerra for his teacher like demeanor in showing us and teaching us More

by davidandvivi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke, Jim Harris / Preston Negron

Aug 28, 2023

City KIA of Greater Orlando responded

Thank you so much for your excellent review! We are so appreciative of the opportunity to work with you, and we are glad that Joan could be of valuable assistance to you and made your experience with us as smooth as possible. Joan will be delighted to know that you deeply valued his service. We wish you the warmest congratulations on your new vehicle- on behalf of the entire team!

August 23, 2023

Dealership Rating
Employee Rating

Great customer service! Isaac made it possible for me and my baby to catch a ride to the mall and back instead of waiting for my car to get an oil change. I really appreciat More

by cuylerrobyn58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke

Aug 24, 2023

City KIA of Greater Orlando responded

Thank you for your 5-star rating! We are so glad hat Isaac took great care of you. Our guests' satisfaction is our utmost priority, and we hope to see you again the next time you are in need of automotive service!

August 21, 2023

Dealership Rating
Employee Rating

Everything was great. Darren was amazing , thank you for all the help. Finance was slow but ok. More

by Andersonmejiatv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke, DARREN

Aug 23, 2023

City KIA of Greater Orlando responded

Anderson, thank you for taking the time to leave us this positive review! We are glad that Darren and the team took great care of you and we appreciate your patience throughout the process. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again!

August 18, 2023

Dealership Rating
Employee Rating

Great experience with our salesman, Max Ercolani. Very knowledgeable regarding features on our new Kia Sportage. His customer service level and friendliness were great. Highly recommend asking for th More

by jtcalaway55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tim Duke

Aug 21, 2023

City KIA of Greater Orlando responded

Thank you for leaving Max this positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Max provided you with nothing less. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new Kia Sportage- on behalf of the entire team!

August 17, 2023

Dealership Rating
Employee Rating

6 minutes ago NEW This is the last time I will ever refer someone to this dealership. The overall experience was horrible. Took my mother to purchase a new car and the entire experience was as bad as y More

by Disappointed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tim Duke

Aug 23, 2023

City KIA of Greater Orlando responded

Hello Hector, Thank you for your comments. Customer satisfaction is very important to our team, and we are disappointed to hear that you and your mother's expectations were not met. If you would like to discuss further, please give us a call at your earliest convenience and ask for a Sales Manager. Thank you

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