Carlos Guzman
Carlos Guzman at Galpin Ford

Carlos Guzman

Sales Manager

Galpin Ford

15505 Roscoe Blvd.
North Hills, CA 91343

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7 Reviews
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7 Reviews

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7 Reviews of Carlos Guzman

July 27, 2024

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This dealership has helped me and my family out for the past 10 years , their service has always been outstanding, they get to know u on a personal level so they make you feel like there general care is to More

by Kcowboys05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sam Malik, Samuel Sanchez

Jul 27, 2024

Galpin Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Galpin Ford. It is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. Happy motoring! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

March 13, 2024

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Don Rohde has been my honest, trustworthy, and friendly salesman for over 30 years! Love my lightning! Thanks Don! More

by flashf5
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Mendenhall, Don Rohde

Mar 15, 2024

Galpin Ford responded

Hello, thank you for taking the time to share your feedback with us. We appreciate your business. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

February 16, 2024

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El día sábado tuvimos el honor de visitar la mejor sala de ventas como lo es Galpin Ford, estamos muy agradecidos con la atención y excelente servicio del asesor Roberto Guerrero ya que nos ayudó con lo qu More

by Jordy Hernández
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Janet Lazar, Robert Guerrero

Feb 17, 2024

Galpin Ford responded

Hola Jordy, Nuestro objetivo es que todo nuestro personal brinde una experiencia positiva al cliente y nos alegra que esté satisfecho. ¡Feliz automovilismo! Neda Vega Directora de Relaciones con el Cliente (818) 922-3635 nvega@galpin.com, muchas gracias por tus comentarios. Estamos encantados de que haya encontrado a nuestro equipo bien informado y que toda la experiencia haya sido agradable y sencilla. Nuestro mayor objetivo es que todos nuestros clientes se sientan así al conducir.

December 02, 2023

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I never give out my home phone or email AND I had a bad experience with Galpin some years ago, but when I SAW it was Real and I felt like I 'd known him for YEARS on "General Hospital", Law and Order etc, More

by Diva013
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neda Vega , Réal aka Coach Andrews

Jan 18, 2024

Galpin Ford responded

Hi, thank you for taking the time to share your feedback with us. We appreciate your business. Please do not hesitate to give us a call if there is anything we can do for you. Neda Vega Customer Relations Director (818) 922-3635 nvega@galpin.com

Jan 18, 2024

Diva013 responded

Since this review was written I have had to call Ford Corporate. I have 3 cases pending 1. NON-COMPLIANCE, 2. CONCERNS 3. INQUIRY. I met Real at a restaurant to sign paperwork for 2nd trade in 2017 Ford Escape. It was 10k and suppose to go on my loan. To date it is NOT showing they ever received it. I have the receipt from AAA who towed it there. My payment which was suppose to be no more than 425. is showing 645!!! I asked for ONLY the sticker price and NO add On's, however, I am now told I must wait 4-7+ weeks to have everything backed off the contract. Nothing about this is Kosher. I didn't even get a copy of the contract for the 10k trade in, Pink was NOT signed and I have the registration from DMV. 2nd HORRIBLE experience with GALPIN. Everyone I have spoken to gives you the run around. Ford Corp. has advised me to seek a lawyer and to call the actual SALES MANAGER. I have been trying for 3 1/2 weeks but they won't take the call. I DO NOT want to speak to ANY SALESPERSON THERE AGAIN EVER!!!!!!! Oh not to mention all my financial statements were filled out by Real and pure fiction! I am retired, on a fixed income, a senior and a woman. I would have been better off keeping the 23 Jeep 4x4 with 4k miles on it almost brand new which blue booked at 12k more than they gave me for it!!! DO NOT SHOP AT GALPIN!!! AND if you are a woman...take a big burley man with you who knows how to talk to these punks.

October 24, 2023

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The dealer was great walked in for an inquiry and they made it work for me and now I’m on a cord truck More

by Oscarcarrillo6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Réal aka Coach Andrews

November 19, 2022

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I highly reccomend roberto guerrero from galpin ford in north hills.hes an amazing sells person we have been going with him for years and always goes above and beyond to meet all our needs and always helps More

by wendylucero1988
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Guerrero , Roberto Lovrinceich

July 01, 2021

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Employee Rating

Robert Guerrero was wonderful. He took the time to help me find the right car for me along with flexible payments. Great Team and Service. My dad recommended me to them. Couldn't of ask for more, I feel ve More

by nanblan89
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Guerrero , Danny Avila, Andy Graff, Michael Reder

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