Carlos Lemus

Called to make an appointment for my new trucks first service Asked and was told it would take between 1 1/2 hours with a max of 2 hours After waiting for 1 1/2 hours I spoke to the service technician a service Asked and was told it would take between 1 1/2 hours with a max of 2 hours After waiting for 1 1/2 hours I spoke to the service technician and I told told it was still being worked on as they send their vehicles out to get serviced which was a surprise to me After waiting 2 hours l went to check again and this the service technician asked me if I wanted them to stop servicing the vehicle and I told it needed to get serviced I finally got my vehicle serviced after waiting 3 hours and 15 minutes Won’t use dealer service department again Basic oil change, rotate tires and checking fluids shouldn’t take that long More

by pibod41 Verified Customer Verified Customer

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Fast and great service got me in a timely fashion very friendly service department in gilroy friendly service department in gilroy More

by slocarnini Verified Customer Verified Customer

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I had a good experience as my service representative was informative and felt like he understood my concerns informative and felt like he understood my concerns More

by ubsmiln Verified Customer Verified Customer

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We appreciate how Gilroy Chevrolet always takes care of our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results and efficiency. They have a great team! More

by RMV93 Verified Customer Verified Customer

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Great service. Texhnician was very pleasant and helpful. Car was ready as discussed. Service Texhs were all very nice Texhnician was very pleasant and helpful. Car was ready as discussed. Service Texhs were all very nice More

by ronnie_jimenez Verified Customer Verified Customer

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Tim was very professional even though he thought I was crazy. Good guy thank you crazy. Good guy thank you More

by Steve Verified Customer Verified Customer

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Outstanding communication and about of all selling clean cars for very good price and they are up to their word cars for very good price and they are up to their word More

by bassam021 Verified Customer Verified Customer

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They have excelente costumer. . love the way they tell you about your car.. the employees take there time to explained about the service . love the way they tell you about your car.. the employees take there time to explained about the service More

by ricardoso009 Verified Customer Verified Customer

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Review: ⭐☆☆☆☆ I would give zero stars if I could. I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a str I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a straightforward fix turned into an absolute nightmare. My vehicle sat in their shop for over 30 days while the service department fumbled around trying to figure it out. The worst part? Not once did anyone from the service department call me with an update. Every time I wanted to know what was happening, I had to reach out myself. The lack of communication was beyond frustrating. On top of that, there was no apology, no compensation, and no accountability for the massive inconvenience they caused. This is by far the worst service experience I’ve ever had with any dealership. If you value your time, your car, or even basic customer service, avoid this maintenance department at all costs. More

by artissmith Verified Customer Verified Customer

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