Kevin Johnson

I had a good experience as my service representative was informative and felt like he understood my concerns informative and felt like he understood my concerns More

by ubsmiln Verified Customer Verified Customer

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The lady on the end, needs to be moved to Chevrolet Oakland California. Her rudeness, putting me off after they had just serviced my vehicle. Telling me there was nothing wrong because they didn’t remo Oakland California. Her rudeness, putting me off after they had just serviced my vehicle. Telling me there was nothing wrong because they didn’t remove the tires, they only lubed the shocks. I would have to come back if I wanted my brakes looked at. It was 3 PM in the afternoons, and she wouldn't do anything to protect my safety. She left me stranded, and without a choice.i will never take my care to Gilroy Chevrolet. I hope your business collapses and by the looks of things, most of it already has. Hire competent service personnel and service department employees.never bringing ANY car back there More

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We appreciate how Gilroy Chevrolet always takes care of our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results our vehicle needs. We have bought two vehicles from them and every time we have to take them in to get them serviced we are pleased with the results and efficiency. They have a great team! More

by RMV93 Verified Customer Verified Customer

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This review is specific to the service department; I can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brough can’t speak to the sales side. However, based on my service experience, I would not feel comfortable buying a vehicle from this location. I brought my truck in for a basic service and oil change. I specifically asked—verbally and clearly—that the tires be rotated including the spare, as one tire had recently been replaced and I wanted to ensure even wear. This was explained directly to the service advisor at the counter. I was later notified that the truck was ready for pickup and was also informed that an additional item needed replacement under warranty. After getting the truck home, I noticed the spare tire looked odd. It was not the original-size spare but was noticeably smaller (by an inch or two) and still mounted on the spare rim. Upon further review, Chevrolet does not recommend using this spare for extended driving, which makes rotating it questionable at best. I also noticed that none of the tires were inflated to Chevrolet’s recommended PSI, even though proper inflation is a standard part of a tire rotation. I called to provide this feedback and to schedule the warranty repair. Since then, I’ve made five phone calls (including to the manager) and sent four texts, with no resolution or appointment for warrenty item. That is an unacceptable lack of follow-up. I had some poor experiences here a year or two ago but was told at that time that management had changed and operations had improved. Unfortunately, that does not appear to be the case. I would recommend going elsewhere for Chevrolet service. I’m very disappointed that basic quality control and simple follow-up—answering calls or returning messages—are still an issue. This is a very low bar for auto service, and it wasn’t met. More

by STEVE DOMIngues Verified Customer Verified Customer

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Served promptly and was told what needed to be done. They gave me a time line and they called and let me know I could come pick up my car in the time line. Very good experience. They gave me a time line and they called and let me know I could come pick up my car in the time line. Very good experience. More

by jercarhawk Verified Customer Verified Customer

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I recently purchased a new car from Gilroy Chevrolet, and it was one of the best car buying experiences I’ve ever had. The process was smooth, transparent, and efficient from start to finish. Kevin, my sa it was one of the best car buying experiences I’ve ever had. The process was smooth, transparent, and efficient from start to finish. Kevin, my salesperson, was friendly, knowledgeable, and made the entire experience stress-free. He took the time to explain all the details, answered every question thoroughly, and made sure I was completely satisfied before finalizing the deal. The entire team at Gilroy Chevy was professional and welcoming. From sales to financing, everyone made me feel valued as a customer. I drove away in my new Corvette feeling confident and thrilled with my purchase. I highly recommend Gilroy Chevrolet and Kevin to anyone looking for an honest and enjoyable car buying experience. More

by johnfgerth Verified Customer Verified Customer

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Tim was very professional even though he thought I was crazy. Good guy thank you crazy. Good guy thank you More

by Steve Verified Customer Verified Customer

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Outstanding communication and about of all selling clean cars for very good price and they are up to their word cars for very good price and they are up to their word More

by bassam021 Verified Customer Verified Customer

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They have excelente costumer. . love the way they tell you about your car.. the employees take there time to explained about the service . love the way they tell you about your car.. the employees take there time to explained about the service More

by ricardoso009 Verified Customer Verified Customer

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Review: ⭐☆☆☆☆ I would give zero stars if I could. I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a str I took my 2024 Cadillac Lyriq into Gilroy Chevrolet for a simple issue with a rear light that was working intermittently. What should have been a straightforward fix turned into an absolute nightmare. My vehicle sat in their shop for over 30 days while the service department fumbled around trying to figure it out. The worst part? Not once did anyone from the service department call me with an update. Every time I wanted to know what was happening, I had to reach out myself. The lack of communication was beyond frustrating. On top of that, there was no apology, no compensation, and no accountability for the massive inconvenience they caused. This is by far the worst service experience I’ve ever had with any dealership. If you value your time, your car, or even basic customer service, avoid this maintenance department at all costs. More

by artissmith Verified Customer Verified Customer

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