Carlos Luna
Carlos Luna at Gettel Stadium Toyota

Carlos Luna | Page 4

Assistant Service Manager

Gettel Stadium Toyota

5088 N Dale Mabry Hwy
Tampa, FL 33614

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4.6
42 Reviews
4.6

42 Reviews

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42 Reviews of Carlos Luna

December 23, 2023

Dealership Rating
Employee Rating

they charged me $2. 00 to wash my car no one told me there was a fee it was always free in the past !! More

by JIMMYNIEVES2003
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 26, 2023

Gettel Stadium Toyota responded

Thank you for taking the time to bringing this issue to our attention. There should be a credit at the bottom of your invoice, you should not be charged $2.00 for a car wash. Please contact us directly at (813)872-4881 and ask for Customer relations so we can figure out what we can do to make things right. We appreciate your input.

December 23, 2023

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I brought my car in and was waiting for it to be serviced. I was approached by a salesman who was interested in purchasing my car. I told him several times I didn’t want to sell but he wouldn’t take More

by alohr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Caribe

Dec 27, 2023

Gettel Stadium Toyota responded

We're sorry to hear you had a poor experience at our dealership. We strive to provide exceptional service to all of our customer, and we're disappointed that we fell short in your case. Please contact us directly at (813)872-4881 and ask for Customer relations so we can figure out what we can do to make things right. We appreciate your input and value the chance to enhance our services.

December 15, 2023

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My experience at the dealership itself was great. My advisor was helpful and not pushy about services. He accurately quoted me how long it would take for my car to be completed which I really appreci More

by ccg0
Service Price Transparency
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Recommend Dealer
Yes
Dec 15, 2023

Gettel Stadium Toyota responded

Thank you for taking the time to leave us a review, we greatly appreciate it.

December 12, 2023

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Excellent everything was perfect and timely. Thank you for the service I will be in attendance again More

by Terrell Byrd
Service Price Transparency
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Recommend Dealer
Yes
Dec 12, 2023

Gettel Stadium Toyota responded

Thank you for taking the time to leave us a 5 Start review! We greatly appreciate it.

December 10, 2023

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Awesome. Excellent Service from start to finish.waiting area always has snacks for the customers. More

by tandraj
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amber Smith, Robert Caribe, Efrain Abreu , Michael Hare, Bill Sutton, Francisco Velez

Dec 11, 2023

Gettel Stadium Toyota responded

Thank you so very much for taking the time to leave us a 5 Start review! We really appreciate it!

December 10, 2023

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Employee Rating

Car serviced at 34985 miles and windshield service reminder sticker now says next service 5/24 at 34888 miles, service status app never updated causing me to miss phone call that car was ready, servic More

by BEACHVIEW9
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Dec 19, 2023

Gettel Stadium Toyota responded

Thank you for taking the time to share your experience. This is not how we aim to run our business'. We're currently making adjustments to make sure this doesn't happen again. Please give us a call at (813)872-4881 and ask for customer relations so we can see what we can do. We appreciate your feedback, as it's helping us to improve and ensure a better experience for you next time.

December 02, 2023

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Employee Rating

Eddie is a very professional,he does his job very well . i like to visit Stadium Toyota More

by Psuarez1956
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Recommend Dealer
Yes

Other Employees Tagged: Eddie Ferreiro-Romero, Liz Perez

Dec 07, 2023

Gettel Stadium Toyota responded

Glad to hear your experience with Eddie was very professional. Thank you for taking the time to leave such nice feedback!

December 01, 2023

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I was pleased with my recent service visit and will continue to use stadium Toyota for my service needs More

by BILLNANCE0
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Workmanship
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Recommend Dealer
Yes
Dec 01, 2023

Gettel Stadium Toyota responded

Thank you so much for the 5-Star review! We are glad to hear you are pleased with you recent service here at Gettel Stadium Toyota. See you next time!

November 27, 2023

Dealership Rating
Employee Rating

No me solucionaron nada y pagué más de 1000 dólares y el carro quedó igual More

by DANI_VARGAS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2023

Gettel Stadium Toyota responded

Thank you for letting us know about your experience here at Gettel Stadium Toyota. We apologize you had a less satisfactory visit. Your concerns have been forwarded to our service management team. Please feel free to contact them at 813-358-1002 to speak to them directly.

November 24, 2023

Dealership Rating
Employee Rating

The transition from Stadium to Gettel Toyota seems to have gone smoothly. My trust in an auto dealership is predicated in the competence of the individual advisors because they are the face of the busin More

by CANTANBILE65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Efrain Abreu, Mike Alba

Dec 04, 2023

Gettel Stadium Toyota responded

Thank you for the 5 star review! Thanks for choosing Gettel Stadium Toyota, we look forward to assisting you with all your automotive needs.

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