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Carlos Luna

Overview Reviews (28) Inventory (422)

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Carlos Luna

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Carlos Luna

Assistant Service Manager

Gettel Stadium Toyota

5088 N Dale Mabry Hwy
Tampa, FL 33614

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4.8

28 Reviews

Overview Reviews (28) Inventory (422)

4.8

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Carlos Luna

May 01, 2024

Dealership Rating

Employee Rating

Very delayed and they don't keep you up to date with anything, if you don't go and ask questions . Delays of more than 2 hours, horrible . I'm not going to take him to that workshop anymore . anything, if you don't go and ask questions . Delays of more than 2 hours, horrible . I'm not going to take him to that workshop anymore . More

by Frank Olmos

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Efrain Abreu

Helpful 0

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May 01, 2024 -

Gettel Stadium Toyota responded

We are sorry to hear you had a poor experience at our dealership. Please give us a call at (813) 358-1002 and ask for customer relations so we can further discuss the issue and ways to move forward and make things right. We appreciate your feedback, as it's helping us to improve and ensure a better experience for your next time.

April 27, 2024

Dealership Rating

Employee Rating

Muy buen servicio, exelente trabajo, muy rapido, el servicio y eficiente, agradezco su buen trabajo servicio y eficiente, agradezco su buen trabajo More

by MARINANCY2005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Suann Carrington, Daniel Choe, Michael Hare, Francisco Velez, Robert Caribe, Efrain Abreu, Mike Alba, Sam Alem, Juan De Los Santos

Helpful 0

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Apr 29, 2024 -

Gettel Stadium Toyota responded

Es fantástico saber que tuvo una experiencia positiva aquí en Gettel Stadium Toyota. Gracias por compartir sus comentarios y gracias por elegir Gettel Stadium Toyota.

April 22, 2024

Dealership Rating

Employee Rating

Everything was handled with true professionalism, courtesy and total respect for the customer. I couldn't be more satisfied. courtesy and total respect for the customer. I couldn't be more satisfied. More

by MIKE@DALAN-KATZ.COM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Suann Carrington, Daniel Choe, Michael Hare, Tony Roche, Robert Caribe, Efrain Abreu, Mike Alba, Sam Alem, Juan De Los Santos

Helpful 0

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Apr 23, 2024 -

Gettel Stadium Toyota responded

Thanks so much for taking the time to leave us a 5-Star review! We greatly appreciate it! ☺

April 11, 2024

Dealership Rating

Employee Rating

My experience at Gettel Stadium Toyota was excellent. The advisor and service staff was great. Carlos Luna was very helpful. The advisor and service staff was great. Carlos Luna was very helpful. More

by PHILLIP.LALLDASS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 12, 2024 -

Gettel Stadium Toyota responded

We are ecstatic to hear that you had a great experience in our service department. Your satisfaction is our goal, and we are thrilled that we hit the mark for you! We look forward to continuing to exceed your expectations and hope to serve you again soon! Thank you for choosing Gettel Stadium Toyota! ☺

March 08, 2024

Dealership Rating

Employee Rating

Susan was really nice. Listened to my concerns and suggested the best options for my budget. She didn’t pressure me to do everything all at once. Listened to my concerns and suggested the best options for my budget. She didn’t pressure me to do everything all at once. More

by cgonza3640

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Suann Carrington

Helpful 0

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Mar 12, 2024 -

Gettel Stadium Toyota responded

We really appreciate your business and helping to share the word about Gettel Stadium Toyota. We're happy to see that you had a 5-star experience with Suann!

February 20, 2024

Dealership Rating

Employee Rating

They have always done great work on my 2007 Matrix. The only downside is the price is a bit high. The only downside is the price is a bit high. More

by dlwhite333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Suann Carrington, Daniel Choe, Michael Hare, Mike Alba

Helpful 0

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Feb 20, 2024 -

Gettel Stadium Toyota responded

Thank you for the honest feedback, we love hearing from our customers. Come again anytime!

February 20, 2024

Dealership Rating

Employee Rating

Got an oil change done. Still didn’t get a wash and vacuum done. Service was ok Still didn’t get a wash and vacuum done. Service was ok More

by LODFAN32

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Suann Carrington

Helpful 0

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Feb 20, 2024 -

Gettel Stadium Toyota responded

Thank you for taking the time to leave us your feedback we greatly appreciate it, as it's helping to improve and ensure a better experience for your next visit. Please stop by if you are ever in the neighborhood for a complimentary car wash!

February 20, 2024

Dealership Rating

Employee Rating

Los precios son muy caros por las reparaciones. Tengo la impresion que desde que cambiaron de nombre, las cosas han cambiado tambien, y no para ayudar a lods clientes. Tengo la impresion que desde que cambiaron de nombre, las cosas han cambiado tambien, y no para ayudar a lods clientes. More

by RUBENSALSA79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elyvn Rodriguez, Amber Smith

Helpful 0

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Feb 20, 2024 -

Gettel Stadium Toyota responded

Lamentamos que usted sienta que nuestros precios son demasiado caros. Nos esforzamos por ofrecer precios justos y competitivos. Apreciamos sus comentarios y valoramos la oportunidad de mejorar nuestros servicios.

Mar 01, 2024 -

RUBENSALSA79 responded

RUBENSALSA79 responded PRIVATELY on 2/28/24 1:53 PM Ahora mismo el bumper de mi carro esta suelto, la pieza cuesta $50.00 mas o menos , si lo llevo a donde ustedes para que lo arreglen, tienen que remover el bumper completo, a $200.00 la hora, y si se tardan 3 horas, cuanto saldria el arreglo, $600.00 mano de obra sin taxes, usted cree que es justo.?

February 05, 2024

Dealership Rating

Employee Rating

It is always a very special pleasure and very fast 10/10 is the best is the best More

by Faustoylil

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Efrain Abreu

Helpful 0

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Feb 06, 2024 -

Gettel Stadium Toyota responded

Awsome! We are so thrilled to hear you had a 10/10 experience here at Gettel Stadium Toyota! ♥

January 31, 2024

Dealership Rating

Employee Rating

EXCELLENT CUSTOMER SERVICE. Suann is an excellent advisor. Very professional and knowledgeable. She makes sure work is done as scheduled. I FEEL SHE SHOULD BE AWARDED FOR Suann is an excellent advisor. Very professional and knowledgeable. She makes sure work is done as scheduled. I FEEL SHE SHOULD BE AWARDED FOR HER WORK. . More

by JBLAKE1103

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elyvn Rodriguez, Suann Carrington, Michael Hare

Helpful 0

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Feb 01, 2024 -

Gettel Stadium Toyota responded

Thank you for the 5-star review! We're here to serve you anytime.

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