Always alert to the needs of my fleet service.
..prompt reply and quick turn to get the vehicles back on the road quickly.
..prompt reply and quick turn to get the vehicles back on the road quickly.
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by jordanjudith
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
CDJR of Leesburg responded
We appreciate your trust in our fleet service and are glad our prompt response and swift turnaround kept your Chrysler Pacifica on the road. Please reach out whenever you need assistance again.
My service advisor, Carlos Mendoza, was outstanding!
He kept me updated on my vehicle status!
He kept me updated on my vehicle status!
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by crod2eth
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Apr 20, 2026 -
CDJR of Leesburg responded
It’s great to hear Carlos kept you informed throughout your Ram service. We’re pleased the updates helped make the process run smoothly. Thank you for sharing your feedback.
Great response to my questions and problems!
Thanks for solving the issue with my truck!
Thanks for solving the issue with my truck!
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by crod2eth
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Apr 20, 2026 -
CDJR of Leesburg responded
Thank you for sharing your experience with our service team. We’re glad we could address your Ram’s issue and provide clear answers to your questions. Carlos and our technicians look forward to assisting you again.
Very professional very knowledgeable did what they
promised Tiffany was outstanding Fix my problem got me out on time
promised Tiffany was outstanding Fix my problem got me out on time
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by MONTYFLETCHER
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Apr 04, 2026 -
CDJR of Leesburg responded
Thank you for sharing your experience. We’re pleased our knowledgeable team resolved your Toyota Camry issue as promised and got you back on the road promptly. Feel free to reach out if you need anything else.
Not overly impressed with CDJR.
Some chaos at service desk the two times I went. Although, they are very friendly.
Some chaos at service desk the two times I went. Although, they are very friendly.
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by hundrh58
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Carlos was so knowledgeable and so nice.
It was a pleasure working with him. Loved the inspection video. Tech did a great job.
It was a pleasure working with him. Loved the inspection video. Tech did a great job.
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by linda2671
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Mar 21, 2026 -
CDJR of Leesburg responded
Thank you for sharing your experience with Carlos during your Jeep Grand Cherokee service. We’re glad the inspection video provided clear information and that the technician did a great job. We look forward to assisting you again in the future.
David, Carlos and the mechanic were great.
David the manager was very helpful. Carlos was knowledgeable and professional. The mechanic was awesome, he diagnosed and resolved what the Chevrolet
David the manager was very helpful. Carlos was knowledgeable and professional. The mechanic was awesome, he diagnosed and resolved what the Chevrolet dealer couldn't.
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by pastorddimry
Verified Customer
Verified Customer
Other Employees Tagged:
Carlos Mendoza
Mar 21, 2026 -
CDJR of Leesburg responded
We’re thrilled Carlos was so knowledgeable and that our technician could resolve what others couldn’t on your Chevrolet. Thank you for sharing your experience and for the five-star rating.
They never return my calls,
They over charged, no not
overcharged,RIPPED ME OFF OF $15
Then the manager tell me it couldn’t be refunded by them ,that corporate had to issue me a check, hopefully it’s i
overcharged,RIPPED ME OFF OF $15
Then the manager tell me it couldn’t be refunded by them ,that corporate had to issue me a check, hopefully it’s in the mail so I don’t have to write bad xxxx on this dealership, I’m xxxxxx off that a MOPAR costumer all my life had this experience
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by moparsal0
Verified Customer
Verified Customer
Feb 27, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
almost two hours to drop off vehicle for recal and pick
up vehicle from rental company
up vehicle from rental company
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by RKRONINGER
Verified Customer
Verified Customer
Service Price Transparency
Feb 25, 2026 -
CDJR of Leesburg responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Can’t get in touch with anyone call or text.
Left message no one calls back. Two days no update . Very frustrating not being able to get a person on the phone. I would be fine with text if t
Left message no one calls back. Two days no update . Very frustrating not being able to get a person on the phone. I would be fine with text if the answered but they don’t. Something happened when it was in the shop a few weeks ago. Awful customer service
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by JACKCX
Verified Customer
Verified Customer
Feb 21, 2026 -
CDJR of Leesburg responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Jack and hopefully, we can get to the bottom of this.
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